Shinohara

Hi @kireath I'm sorry for the inconvenience. I would like to inform you that the server was down due to technical issue. Could you please try to access the game now and let me know if you are able access the server? Looking forward to your reply, have a wonderful day !

Hi @GamerKing143 I'm sorry for the inconvenience. I would like to inform you that, due to the many request (200+ messages), there is not a specific date as for when every single request will be completed. Please, do note that staff members are volunteers and they act in their own time, so please be patient. If you are eligible, once the name will be changed or the server transfer will be completed, you will receive a notification on the forum that will inform you about that. I hope the information given provided some clarification, plese let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @hahahaka I'm sorry for the inconvenience. It seems as the mount are correctly working as intended and the guide should be correct. The chocolate one is the one light-brown and the caramel one is the dark-brown one. Could you please explain what is the issue that you experienced? Looking forward to your reply, have a wonderful day !

Hi @SIO2020 I'm sorry to hear about your situation. I would like to inform you that, despite your PC can hold a maximum of 1000 pokemon, you won't be able to catch anymore Pokémon once you have 900 pokemon stored. This has been made in order to avoid any possible issue and bug related to the storage of Pokémon. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Avinash99944 I'm sorry for the inconvenience. I would like to inform you that, despite it may be seen as a quest, it's just a dialogue. In fact, even if you would bring a shiny charizard to them you would not get anything back and your charizard would not get taken. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @GrizzUK I'm sorry for the inconvenience. I would like to inform you that, after accurately checking your account, it seems like you have already taken the tm-toxic in the fiery path. As that is a one-time only item, you won't be able to obtain it anymore from there. Nevertheless, do keep in mind that, quoting our TM & MOVE TUTORS GUIDE , you are able to buy TM-Toxic in Fuchsia City Gym for 2.000 pokedollars. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Brolly89PL I'm sorry for the inconvenience experienced and for your loss. I regret to inform you that, as you were still fighting the Pokémon. or it was just caught, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, i'm sorry to inform you that, unfortunately, we cannot refund you giving you a new rotom as it would be unfair to all the other users that accepted the loss of their progress due to crashing, regardless if on our end or theirs, if we would refund you and not them. Also, our tools currently do not permit us to manually reset the cooldown of the boss and give back the consecutive wins, as they currently lack of this feature. Please, take your time to read below: If you are interested, it is possible to obtain rotom even in the excavation site, as highlighted here below: Rotom #Map Area Daytime Rarity MS Level Item Haunted Site Excavation 00:00-23:59 Tier 9 No 15-25 - Mt. Pyre 4F Morty (Reward) M/D/N - No 15 - We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. It is always good to note however, that a connection issue is not always caused by an issue on our end, but sometimes it can be caused as well by the provider/connection of the player. A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to perceive and therefore leading to think that the connection is working properly. It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I'm sorry about your loss and I'm sorry to disappoint you, but i hope you can understand. I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Have a wonderful day !

Hi @SirrLafayette I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files (make sure to not have any other PRO file on your device) Restart your smartphone Download a new browser different from the one used before Download the latest client from PRO WEBSITE DOWNLOAD. In case you have issues in accessing the website, these are the links: [MEDIAFIRE] - [uPLOADFILES] - [ANONFILES] Please, let me know if you have been able to solve your issue and if you have any further questions. Looking forward to your reply, have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience and the delay. I would like to inform you that the winners of the creative easter event will be announced today on our OFFICIAL PRO DISCORD . I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @DIOO I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge. It is possible that you may need to change password more times, therefore could you please try to change password again? Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @KiritoKun90 I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems as if you have correctly logged in the silver server using your account. Therefore, could you please tell me if the issue has been solved? If not, what is the username of the account? Looking forward to your reply, have a wonderful day !

Hi @cefandi22 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files (make sure to not have any other PRO file on your device) Restart your smartphone Download a new browser different from the one used before Download the latest client from PRO WEBSITE DOWNLOAD Please, let me know if you have been able to solve your issue and if you have any further questions. Looking forward to your reply, have a wonderful day !

Hi @imhanjoo I'm sorry for the inconvenience. It seems as you have already accessed the forum with [uSER=1522643]@chaos1234522[/uSER] . Could you please confirm then that your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @RohitPatil007 I'm sorry for the inconvenience. I would like to inform you that the Entei located into the Johto's Safari Mountain Zone is useful only to get the seen data of Entei, which will be useful later to complete and catch one of the legendary beasts (Entei, Raikou and Suicune). In specific, if you are interested for future reference, the requirements to be able to catch one of the legendary beasts are the following: Encounter the 3 Dogs in their respective locations Get 450h+ of playtime For further and more detailed information you can check our official guide LEGENDARY POKEMON - QUEST AND SEEN DATA I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @CrimsonBaker I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that we do not offer this service anymore. The NPC that was created was in fact a one-time only NPC that could change your mount only once. However, as you said that you have already used that change, and that the NPC is not available anymore as Breezy has officially closed, we cannot provide any further change. I'm really sorry to disappoint you, but i hope as well that you can understand that if we would offer the change to you then a lot of other players would ask the same, not only for the togekiss mount but as well for any other item that could be traded through NPC in change of something (e.g jetski). I hope the information given provided some clarification about this topic, please let me know if something is unclear and if you have any further questions. I wish you a wonderful day !

Hi @GamerKing143 I'm sorry for the inconvenience. I would like to inform you that it is possible to customize your characters' default clothes, hairs, eyes. To do that, you need to use a Magic Mirror. You can obtain a Magic Mirror through the Ingame coin shop for 50 coins or buying it from other players using the in-game trade chat or the FORUM TRADE ZONE making sure to use the coins & item sub-forum. In alternative, I would like to inform you that there are some in-game shops NPC that sell hats or clothes in change of Pokedollars. Ecruteak and Lavander town Marts for some clothes and hats Olivine House 1 or Route 12 House for the Fishing Hat You can check those items preview in our official CLOTHING & MOUNTS SHOWCASE. In this case, the section you need to check is the Ecruteak and Lavander Clothing shop one. As you have picked Pikachu as your starter, you are also able to complete the Ash's Hat quest. Please, check THIS LINK to know how. I hope that the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @Yuicchi I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Claytonp57 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. Unfortunately, i'm sorry to inform you that we are not able to refund you of your lost money as it would be unfair to all the others to accepted the loss of their progress due to crashing, regardless if on our end or theirs. Also, most important, our TOOLS do not permit us to track the shop-logs of a player and therefore to verify what any possible in-game purchase. Please, take your time to read below: I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. I'm sorry to disappoint you but i hope you can understand. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Choosendin I'm sorry for the inconvenience. I would like to inform you that, as it is well known, there are many moves/abilities and some items that are not yet coded or correctly coded in the game and it is possible that Aroma Veil is one of them. However, i'm happy to inform you that our developers are currently working on a complete PVP-System Rework from scratch. That means a total rework of the entire PVP System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Raymuzha I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @AmberleeMoon I'm sorry for the inconvenience. Could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day