Shinohara

Hi @PokemonTrainerY I'm sorry for the inconvenience. I would like to inform you that your Gligar has now been deleveled, could you please check that? To level it, the only thing you have to do is just drag the Razor Fang into your Gligar, then wait the night and battle and win against a wild Pokémon, make sure that it is night (between 20.00 and 04.00). Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case in this moment, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi there! I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @sweetsilph I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @TheHumbleK I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @GoochyJesse I'm sorry for the inconvenience. I would like to inform you that it is intended to not be able to continue the bug catching contest and submit your Pokémon if you have fainted while in battle. This because if all of your pokemon faint, and therefore you blackout, you get sent to your last visited Pokécenter to heal. Regarding the Contest Judge into the stop-house instead, its role is not the one to evaluate your Pokémon and reward you like the one into the bug catching contest hall. That is just an NPC developed for all the players that meet the requirements to catch Genesect and that, once you talk to him and he notice you meet the requirements, send you to Genesect. I'm sorry to disappoint you. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @KYTVRY I'm sorry for the inconvenience. It is possible that some character not allowed in your password is blocking you from accessing the game. To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day

Hi @abc951005 I'm sorry for the inconvenience. I would like to inform you that your Servine has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @AlexHuy I'm sorry for the inconvenience. I would like to inform you that your Pichu has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Unfortunately, if the Pokémon was holding an item while being released, the said item has been lost as items get totally deleted once you release Pokémon holding them. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

First of all thank you for sharing your feedback regard the current rules and the situation. I can assure you that we really value our community's opinion and that every time that we receive a valid feedback (like some that we received exactly in this thread) we take our time and discuss it within staff in order to understand if there is something that we can improve. No one of us and nothing is perfect, and our moderation system is not an exception to that, in fact we are sure that there are things that we can improve and we are here exactly for this reason. The post will be really long, and I apologize in advance for that, but i wanted to be as much transparent as possible. Regarding how long we take to mute a person, our aim is to take action as soon as we have evidences that some player broke the rules. This because there are situations where a single person can start a discussion that can lead to generate and spread chaos, flame and toxicity and finish to absorb into the discussion even people that were not interested and that are usually quiet. For experience, i can tell you that most of the discussions that contain toxicity/flame/infractions are usually caused by a single person, or two, and from there it finish to involve 5-6-10 people that might break the rules as well. However, I can assure you that, before muting someone, we never miss to issue a warning in the chat when someone breaks the rules and when reasonable. We normally issue general warns, which are warns issued to make sure to tell to everyone to remember to follow the rules and making sure that they know how to properly interact with the chat without committing any infraction. We almost never warn a single person out of everyone, this for two simple reasons: We don't want to make people feel targeted as that's not what we should do and that's not what should be done. We are not here to make people feel uncomfortable when playing, but we are here to make sure that everyone can enjoy the game in the best possible way, following our rules and the fact that PRO aim to hold a PG-7 environment consistent with the original game. We don't want to flood the chat. Imagine a scenario where someone break the rules in the trade chat, if we would issue a warn saying "X dont' do this" "Y you don't have to do this instead" etc, we would finish to flood the chat, ruining the communication between our players. This is why we issue general warns and we never miss to do that. I think you are well aware of me as staff member, Shinohara, since we talked a lot in-game in the past regard the old rules where I had explained you that we were discussing them non-stop, and in fact that has lead to change them and we are really proud of them as of now because i can assure you that we used to receive a high amount of complaints regard the old rules and it was not making us feel really good. Remember how many times you saw me issuing warns in the help chat for the old rules and you were replying like "oh ok, better leave the help chat" or things like that, because it seemed like you could not breath due to them. There are of course few situations where we do not deem necessary warning but take insta actions, but they are only for really serious things. For example, if someone should start to spread serious racism or to discuss about se.x/adult contents, since our rules forbid that and PRO aim to hold a PG-7 environment, we take insta-actions because these are really serious things. For further information regard what we issue in these specific situations, you can check our Punishment Policy. It is also important to notice as well that within the staff there are the team leaders that lead, guide, teach and monitor their own team. For what regard the moderation, the leaders are me as CC leader, Qeight as MOD leader and Logan as GM leader. With that said, I can assure you that we take our time to check our teams and make sure that everything is working as intended, this include checking if a specific scenario has been handled in the correct way. The same goes for the team leaders that, when they are wrong, require admins to intervene to check it. I think that in these situations the most important thing is to watch as well the entire scenario. Imagine if everyone would be allowed to type "w" in the trade chat because we would give the benefit of the doubt trusting the fact that they committed an error, how would the situation be? A person can type "w" for a mistake or can type "hi" for a mistake thinking it was another chat and we would not be able to verify if that was made on purpose or due to a mistake because we can't read people's mind. In this case, giving the benefit of the doubt would have more cons than pro since it could be abused and would finish to ruin the communication between players. The swear filter of a videogame is used to make sure that the in-game environment is friendly and respectful. PRO aims to hold to a PG-7 environment consistent with the original Pokemon games, which is why we filter potentially offensive and vulgar language. Unfortunately we have not a way to block a message from being sent if the system recognize that it contains an inappropriate word, however the language filter help us to totally block people from being able to see such inappropriate words because the language filter is usually active by default. Recently, we have added a way to disable the language filter for players, and this was made just because when we handle reports, it is really important to have the total and complete understanding of the situation in order to take the best possible choice. Having reports containing messages filtered with "****" didn't give us the chance to complete understand the events and therefore used to make us experience situations that were not easy to handle. Due to that, it has been decided to give players the possibilty of disabling the filter if they wanted to and at their risks. However, the filter is not and will never be a reason to use foul/inappropriate language and we will keep to forbid the use of them according to the game freak's rules, the pg-7 and our rules/punishment policy. Exactly like now, we are and we will always be more than happy to receive any form of valid feedback for what regards the entire project of Pokémon Revolution Online, regardless if moderation part or content, because we really value a lot the feedback of our community. I wrote "valid feedback" because most of the time we receive complaints from people saying "that mod is bad, he didn't unban me and he should not be staff" or instead we receive things like "the spawn system is horrible", and they are messages that do not provide us any feedback or anything else we can work on. A valid feedback is when you accurately state what part of the game you like or that you feel should be changed/improved/removed and add as well the reason of why you think that. I can assure you that we take any feedback seriously as we all want to make the game better day by day contributing to the improvement and development of PRO. Unfortunately, what has been said here is not correct and i'll explain you why. As members of the staff, we are asked to dedicate a specific amount of time to PRO in order to make sure that we are actively contributing as staff members. Our time is divided between different duties, for what regard moderation it usually is divided between in-game moderation and forum but is not limited to that. The amount of time that we ask to our staff members to dedicate to PRO is some hour per day, and these hours are really great enough to provide a good contribution. The activity levels are checked by the team leaders and admins in order to make sure that their activity is meeting the requirements and that each staff member is contributing. There is people that can afford to dedicate 3 hours per day to PRO, and others that can dedicate 8. There is as well people that dedicate 10-15 hours per day to PRO. However, we will never force someone to dedicate more time than the required one, as we are volunteers and we act in our own time. Within staff there are mothers, fathers and people that work a lot during their day, therefore forcing them to dedicate more time than the required one, that i repeat is already great enough to provide a really good contribution to the game, would be stupid. I can assure you that if there is some people that do not meet the asked/required activity requirements/levels, we take actions and, as leaders, we take action and talk to them in order to understand what is going on, if IRL/private issues or what. However, i'm really proud of the current staff team and to say that activity levels nowadays are really great within the staff. It is also good to mention that staff members are as well players and, despite of that, a great amount of staff members, to dedicate more time to staff duties, even take long pauses from the game as players. There are people that do not play on their players since months, this in order to provide a further contribution to the community as staff members. This is kinda a complicated topic that we discussed a lot recently within the staff and i'll try to explain you the situations, quoting as well the words of my staff-mate and friend Qeight. Each moderation staff role is trained to handle different situations and duties. For example, Moderators and Trade Moderators handle the report sections of the forum and appeals, meanwhile Community Coordinators handle the resolution center, which is the forum dedicated to the players that want to ask help regard a specific topic. As CC leader i can tell you that Community Coordinators receive a training based in specific to the game-knowledge such as story questions, how to solve issues like people saying their master ball disappeared, etc. However this doesn't happen for the Moderator and Trade Moderator that instead focus and pay more attention on the enforcement of the rules, and therefore they may lack some game-knowledge that is instead taught to Community Coordinators. For what regard the other teams, i'll quote Qeight (mod leader) for what regard the Mod Team: <<the main duty of Moderators when they log into the game with their staff account is to moderate the chats. It is up to them if they want to engage in conversations or not>>, however i can assure you that some of the Moderator already engage in conversations, they just are not active in the help chat as much as the Community Coordinators because that's not part of their duties and therefore they can decide if providing help in the help chat to questions like "how can i get a bike?" or to not do that. Quoting Qeight again: <<A lot of community members have a ton of knowledge about the game or even new content after it was released, Moderators for example often times do not have the time to play or know everything about it.>> Community Coordinators instead, being the bridge between staff and players, do not handle reports/appeals but handle the in-game & forum moderation (like all the moderation roles) and as well aim to have the greatest possible communication and relation/interaction with players, providing support in the help chat or engaging in conversations like I usually do for things like movies, food, etc. We are specifically trained to make sure that our knowledge is really extended to cover the major part of possible scenarios and that we are always updated about any possible information, for example when new events comes out we have to know already how it works in order to provide help to the players that ask for it and help them solve their issues. We are a sort of living wikipedia for what regard the game, and from there we start to create guides, threads and pages like the wiki. I'll be completely transparent in saying you that this sound a bit strange as it was written while having not really good knowledge for what regard the staff and how it works, however it's fine and i'll be really happy to explain you how we act for recruitments because we are here to hear feedback and be as much transparent as possible because we care about our community. We are well aware of the fact that we won't be here forever, there might be someone that will leave the next week due to IRL/PRIVATE issues or due to the fact that they don't have enough time to dedicate to PRO, however we always try and take countermeasures for not leaving the staff without enough members. We recently had an open recruitment where people could apply for the role of Community Coordinator, Trade Moderator and Moderator, and we usually open them twice per year. We received hundred of applications and picked some really great people that are currently doing their apprenticeship. There is not a maximum amount of members that staff can have, in fact most of the time we want to recruit 2 people and instead we finish to pick a lot more because we find many promising applicants. The last recruitment was exactly one of these situations, we started that we wanted to pick around 5 people and instead we picked around 10 because we had found many promising people and it would have been bad rejecting them just because we could not take many people at once. Our only limit is only the amount of people that we can train at the same time, this because not everyone in the staff is allowed to train and in fact the trainers are the most experienced people within staff. I can assure you that every time that we receive a complaints we always take them seriously and try to understand if we failed somewhere and, if we did, how we can improve. Even if we didn't fail in that situation, we take our time to try to approach the player in the friendliest way in order to explain them how and why we took that specific decision, like it can happen when someone discuss about adult contents and we explain them that PRO aim to be PG-7, etc. (like stated previously in this post). If I would say that in the entire story of PRO there was not someone insta-muting without a warn or issuing a wrong punishment, it would just be a lie. Mistakes have been made in the past and some mistake can still happen exactly because we are humans, however the important is always doing our best to improve not only as staff members but as people as well to not commit those errors again. Like all people, staff make mistakes when they're inexperienced, this because we are humans and therefore can commit errors. We recognize that these errors can occur and sincerely apologize for these errors. We try to resolve them in Appeals and Complaints as expeditiously as possible. However, we would ask that individual staff not be ridiculed for singular mistakes made months or even years ago - errors happen. We are not perfect but we always strive to improve our moderation and we will always do that. Nevertheless, we will never stop to look for our errors and learn from them in order to improve day by day as staff members & people, and in this way make ourselves and the community happier. We really value the opinion/voice and feedback of our community and we will always do that because it help us and PRO to grow up as project and help us to improve it day by day. Being completely transparent with you, I feel like the old rules (where you could not ask for rates help chat for example) have lead many players to stop to believe in us and to think that their opinions do not get considered anymore, but that's absolutely wrong. Remember the time where me and you talked in-game when you were complaining about the old rules, if i remember correctly at a certain point you were giving up as well thinking we would have never changed them; however in the end we heard any single complaint and, after discussing it accurately within the staff, we changed them to make everyone happier and to make them enjoy the game without feeling 24/7 the pressure of us on them. This, once again, because we really value the a lot the opinion and feedback of our community and we will always value that because an online game without its community is nothing. I'm sorry to inform you, but at the same time i can assure you, that this is something that will never be added to our system. the idea that you described is not adopted by any business or any video game company precisely because it has many issues that could destroy an entire company/organization In fact, in any company/organization, there are specific people called "recruiter" that are in charge to recruit new people/worker. There are a lot of things about the staff role that people can't see and therefore they have not any way to judge if a person is worth or not to become a staff member since they can see just really really small part of the duty of a staff member. It would allow for favoritism that could penalize possible candidates. It seems strange, but it's true, and the perfect example is the PRO Awards 2018 where players were voted for by over 50 player in all the categories. People showed favoritism by collecting 30-50 votes in categories like "best former staff", a category they were not eligible for since they were not former staff, or "funniest staff member" even if they were not staff members. This is not even considering potential fraudulent voting , which is exactly why voting for moderator is not something that will ever be added. Having people voting for who has to be mod or not is something that could be done in a perfect world, however our world is not perfect and, it is simply impossible to implement. Similarly, there are people that still hate some staff member for errors happened 6/12 months ago, and this would just create further hate toward those staff member, making that even public and therefore making it worse. The words of a single person can hurt another, imagine the one of 100+ users. This could emotionally destroy a person, which is not something that should happen in a videogame aimed at letting people have fun. We are not here to make excuses, but merely to elucidate our perspective on some of the issues brought up. Once again, we do recognize that we make mistakes like all the people. What we are doing is explaining how we work and why we do that, in this way, we will make sure that our players have the complete understanding of how we act and why we do that, and therefore it will be possible to have a better and more transparent discussion. I am happy to inform you that we are discussing many things recently and we are already in favor and agreed to many suggestions made from other users in this thread. We will keep you updated through our OFFICIAL PRO DISCORD about that, like we always do for any announcement/content/announcement/release about Pokémon Revolution Online. As always, i hope the post provided some clarification and that it has been made clear that we commit errors as well, and we acknowledge it, but depite of that we do always our best to improve as staff members/people and strive to improve our moderation in order to make ourselves and the community happier.

Hi @Nylffn I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Totally disable your antivirus and firewall Download the latest client from PRO WEBSITE DOWNLOAD Place the folder of your client into your documents or downloads, not directly into the disk Run the game with administrators power Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, in case it should work, remember to re-activate your antivirus and firewall and add an exception to the PROClient folder. Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Djalham I'm sorry for the inconvenience. It seems like you have been already able to evolve Frogadier in Greninja thanks to the delevel of one of our staff members. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Canary2 I'm sorry for the inconvenience. I would like to inform you that your Magneton has now been deleveled, could you please check that? Remember that Magneton evolves in the power plant in Kanto. In the future, please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @LionheartedJohn I'm sorry for the inconvenience. I would like to inform you that, as it has been stated above, since Greninja learn Dark Pulse through TM, you should be able to teach it by interacting with the TM Tutor in Ecruteak City. Could you please try it and let me know if you have been able to fix it? Looking forward to your reply, have a wonderful day !

Hi @magikarping I'm sorry for the inconvenience. If when you're trying to connect to the game, despite it is online, you get a "Can't connect to the server" message, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @LDito I'm sorry for the inconvenience. I would like to inform you that it is possible that the issue was caused by a crash of our servers or an issue with them. Could you please try now and tell me if you are still experiencing the issue? Looking forward to your reply, have a wonderful day!

Hi @KasperKato I'm sorry for the inconvenience. I would like to inform you that we are aware of the issue and the relevant parties are looking into that and are working on a fix. Unfortunately, we are unable to provide any kind of help in this moment as the fix is still being worked on and there is not an estimated time as for when it will be completely finished. Nevertheless, once we will solve the issue, we will inform all of our players through our OFFICIAL PRO DISCORD in order to make sure to inform everyone about that. I'm sorry to disappoint you, but in this moment there's nothing we can do, i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @elad100spider I'm sorry for the inconvenience. I would like to inform you that we have fixed the issue and you should now be able to talk to the captain to get the HM Cut. Could you please log and try that? Looking forward to your reply, have a wonderful day !

Hi @Madtrainer I'm sorry for the inconvenience and thank you for your report, we really appreciate your help. I would like to inform you that your issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when we will look into the issue and fix it, as it might be low priority in this moment since the higher priority right now are the severs crashes. Once again thank you for your report and please, let me know if you have any further questions or info about it. Have a wonderful day !

Hi @Alixx7 I'm sorry for the inconvenience. Could you please go in the Bell Tower Basement and check if the legendary dogs are still there and you have yet to make them flee? If you didn't make them flee yet, they should be in the bell tower basement like in the image below: Looking forward to your reply, have a wonderful day !

Hi [uSER=2074354]@czoko68[/uSER] I'm sorry for the inconvenience. Could you please tell me what version of windows are you running? Make sure to mention as well if 64 or 32 bit. Other than that, could you please tell me what antivirus do you use? Please, make sure to have all the latest windows updates as sometimes the issue can be caused from your system being outdated. Looking forward to your reply, have a wondereful day !

Hi @AloushaPlayz I'm sorry for the inconvenienve. As we have talked in-game and your issue has been solved, I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !