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Everything posted by Shinohara
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resolved Unable to leave Pallet Town
Shinohara replied to Zantensa's topic in Resolved General Support
Hi @Zantensa I'm sorry for the inconvenience. I would like to inform you that your issue has been solved and you should now be able to proceed with the story by talking to eevee. Could you please check that? Looking forward to your reply, have a wonderful day ! -
None help to delevel my Gligar!
Shinohara replied to Xephyrgamer's topic in Resolved General Support
Hi @xephyrgamer I'm sorry for the inconvenience. I would like to inform you that your Gligar has now been deleveled, could you please check that? Looking forward to your reply, have a wonderful day ! -
Hi @Sghir I'm sorry for the inconvenience. Could you please attach the patchererror.txt that should have been created into your PROClient folder and also tell me which version of Windows and what antivirus you're using? Looking forward to your reply, have a wonderful day !
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Hi @kirakira123 I'm sorry for the inconvenience. First of all, could you please tell me if you have reinstalled the client as i've suggested you? That should normally fix your issue, so please try that if you didn't. Unfortunately, i regret to inform you that we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. However, you're able to buy another DIG in Celadon Mart for 3,500 pokedollars or obtain a free one, if you have not received that yet , in cerulean house 6. I'm sorry to disappoint you but I hope you can understand. Looking forward to your reply, have a wonderful day !
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resolved No patch available for this version.
Shinohara replied to Pbnjwolf's topic in Resolved General Support
Hi @PBNJwolf I'm sorry for the inconvenience. I would like to inform you that the "there's no patch available" messages comes out just to inform you that your client is the latest and most updated one and doesn't need any update. Usually the message is hidden and can't be seen from players, however even if you are able to see that you should be able to log in the game without any problem since your client is the most updated one. The reason of why you were getting the "connection lost" error is because the server were down due to technical issue, however they are now back online and you should be able to log in the game without any problem. I would also like to inform you that crashes can still happen, even if our developers have reduced them a lot by applying several fixes. Nevertheless, our developers are working non-stop in order to completely fix the issues and minimize/avoid any possible crash. Many updates have been made already and others will follow, included the rework and complete re-implementation of python in PRO and as well fixes in the server code that should help to solve most of the issues and help to pinpoint the others. Please, stay tuned on our OFFICIAL PRO DISCORD in order to be notified of any possible announcement about Pokemon Revolution Online. As the issue has been solved, I will now close this thread. Have a wonderful day -
Hi @KazaDanilova I'm sorry for the inconvenience. Unfortunately services like Google Driver are, in most of the situation, not really suggested to upload files that will be downloaded from many people because when Google detect that a lot of people is downloading/downloaded that file in a short amount of time, it automatically lock the file and do not permit anyone to download it anymore However, we have uploaded our client on 3 different websites: Mega, Mediafire and Void; and one of these 3 should be available to you. Could you please try to download the client by heading to our WEBSITE - DOWNLOAD PAGE and try all the available download links? Looking forward to your reply, have a wonderful day !
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Once again, I sincerely apologize for the inconvenience. As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!
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resolved I need one degree to one bad evolve please help me
Shinohara replied to Nettto123's topic in Resolved General Support
Hi @nettto123 I'm sorry for the inconvenience. Unfortunately, if that doesn't work on your phone, it means that the error is on your end and we are not able to work on it since it's not an issue on our end. Also, I'm sorry to inform you that there's no other way to open the console if not in that way and there's no guarantee that any other way to do that will be added to the game, i'm sorry about that. As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding! -
resolved Unable to login to silver after merge.
Shinohara replied to Punchedrockstar's topic in Resolved General Support
Hi @PunchedRockstar I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge. It is possible that you may need to change password more times, therefore could you please try to change password again? Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day ! -
Hi @Gabriel91Ceppo I'm sorry for the inconvenience. I would like to inform you that every time that a Pokémon get traded, its Happiness get reset to 70. Also, every time that your Pokémon faint, it lose 5 happiness points. These are the only ways of how your Pokémon can lose Happiness and there should not be any other way. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !
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Hi @YeKeToXicK I'm sorry for the inconvenience. I would like to inform you that the server were offline due to technical issue and they are now back online. Could you please try to log on your account and tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !
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resolved Can't login onto Gold server
Shinohara replied to Abhaymishra's topic in Resolved General Support
Hi @Abhaymishra I'm sorry for the inconvenience. I would like to inform you that the servers were down due to a maintenance in order to fix some of the issues that were causing the crash of the servers. However, the servers are now online and you should be able to log in the game without any problem. I would also like to inform you that crashes can still happen, even if our developers have reduced them a lot by applying several fixes. Nevertheless, our developers are working non-stop in order to completely fix the issues and minimize/avoid any possible crash. Many updates have been made already and others will follow, included the rework and complete re-implementation of python in PRO and as well fixes in the server code that should help to solve most of the issues and help to pinpoint the others. Please, stay tuned on our OFFICIAL PRO DISCORD in order to be notified of any possible announcement about Pokemon Revolution Online. As the issue has been solved, I will now close this thread. Have a wonderful day -
Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers were down due to a maintenance in order to fix some of the issues that were causing the crash of the servers. However, the servers are now online and you should be able to log in the game without any problem. I would also like to inform you that crashes can still happen, even if our developers have reduced them a lot by applying several fixes. Nevertheless, our developers are working non-stop in order to completely fix the issues and minimize/avoid any possible crash. Many updates have been made already and others will follow, included the rework and complete re-implementation of python in PRO and as well fixes in the server code that should help to solve most of the issues and help to pinpoint the others. Please, stay tuned on our OFFICIAL PRO DISCORD in order to be notified of any possible announcement about Pokemon Revolution Online. As the issue has been solved, I will now close this thread. Have a wonderful day
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resolved Unable to leave Pallet Town
Shinohara replied to Zantensa's topic in Resolved General Support
Hi @Zantensa I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Content Scripter that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day ! -
Hi @PokeyBawllls I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !
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Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!
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resolved evolution of gilgar
Shinohara replied to Pokemontrainery's topic in Resolved General Support
I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day ! -
Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!
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Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!
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I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !
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resolved No patch available for this version
Shinohara replied to Odakanai's topic in Resolved General Support
Hi @odakanai I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Also, that message comes out because indeed your client is updated to the latest version and therefore you have no update to download. Therfore, when the servers will come back, you should be able to log in the game without any problem. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!- 1 reply
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Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!
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Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!
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Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!