Shinohara

Hi @EfeWalker I'm sorry for the inconvenience experienced and for your loss. I would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you were still fighting the pokemon, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Unfortunately, we cannot refund you of a new Ditto because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is also good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference: To proceed with the quest you will have to hunt for another ditto., I can assure you that since Ditto is tier 6, it should not be really hard to encounter one. You can hunt for another Ditto in one of the following maps. [spoiler=DITTO SPAWN LOCATIONS] Ditto #Map Area Daytime Rarity MS Level Item Cerulean Cave 1F Land M/D/N Tier 6 No 60-64 - Cerulean Cave 2F Land M/D/N Tier 6 No 58-62 - Cerulean Cave B1F Land M/D/N Tier 6 No 39-59 - Cinnabar Mansion B1F Land M/D Tier 6 No 33-35 - Dragons Den B1F Land M/D/N Tier 6 No 40-55 Quick Powder Route 13 Land M/D/N Tier 6 No 24-30 Quick Powder Route 14 Land M/D/N Tier 6 Yes 30 Quick Powder Route 15 Land M/D Tier 6 No 30-34 - Route 218 Land M/N Tier 6 Yes 28-31 - Route 34 Land M/D/N Tier 6 No 11-15 Quick Powder Route 35 Land M/D/N Tier 6 No 10-15 Quick Powder Route 47 Land M/D/N Tier 6 No 30-34 - Route 8 Land M/D/N Tier 6 No 25-27 - As an advice, remember that using a false swipe pokemon and status move such as paralysis and sleep can increase a lot the catch rate of a pokemon. We are aware of the status of the server and our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

Hi @CmTzSTeaD1 I'm sorry for the inconvenience. I would like to inform you that your Flaaffy has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @kevinaxel I'm sorry for the inconvenience. I would like to inform you that what you have seen is just the sprite of the normal Sceptile that it might seem similar to the mega one, but it's not that. As of now, MEGA evolutions are only available as NPC Pokemon. Therfore, they are not available to players yet. This is because we are still working to finalize everything with regards to releasing Mega Evolutions. Please do note that there is no estimated time as to when new content such as Megas are to be released. Nevertheless, you can keep an eye out in our Update Logs or in our Official PRO Discord for further announcements regarding PRO. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @WonderStacey I'm sorry for the inconvenience. The servers were experiencing some technical difficulties and therefore that lead the NPC to not work until a crash. However, the server is now back online and everything works properly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day!

I'm really happy to see that your issue has been solved. I would like to inform you that I have forwarded anyway, even if fixed, the issue to our content scripters that will look into that in order to find a fix and not make future player experience the same problem. Thanks as well to your accurate explanation on how you solved that. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @naio75 I'm sorry for the delay in the reply. I would like to inform you that i have forwarded an unmerge request to our admin, please be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our admin may be busy. Also, do note that red and blue server merged into silver and therefore all the progress you had on red/blue will be on the Silver Server and it can't be merged to the gold one. Unfortunately, there's no way to transfer your account as the server transfer thread has been closed and there's no estimated time as for when it will come back in the future. For future reference, you can find the closed thread here: NAME CHANGE / ACCOUNT RESET / SERVER TRANSFER. Please, let me know if you have any further questions in the while you get unmerged. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @smhkid I'm sorry for the inconvenience. It is possible that you have been caught in a server crash or an issue on our end that was blocking you to login or perform actions in-game. Could you please tell me if you are still experiencing this issue? Looking forward to your reply, have a wonderful day!

Hi @emirs0n I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account emirs0n and it seems like you have 208 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day!

Hi @AlexisHunter I'm sorry for the inconvenience. I would like to inform you that, unfortunately, some waterfalls ingame can not be passed through yet. However, don't worry, in the are above the waterfall there is nothing to do and there are no hidden items. Unfortunately, i cannot give you an estimated time for when all the waterfall that should be accessible will be fixed. However, when everything will be added/fixed we will make an announce on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if you have any further questions. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The issue was caused by an error on our end, however it has been fixed and you should now be able to normally login and play. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has now been solved, i will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Zikko I'm sorry for the inconvenience and the delay. After checking your account, it seems like you have been able to complete the SS Anne Quest. Could you please confirm that? Looking forward to your reply, have a wonderful day !

Hi @jujubynhas I'm sorry for the inconvenience. I would like to inform you that your Azurill has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @shayvl31 I'm sorry for the inconvenience. As it has been stated already, all the Pokémon that you evolved have a yellow star in the pokedex. This feature has been developed exactly to help players realize what they have yet to evolve and what they evolved already. Please, keep in mind that each evolution count as unique point, that means that even if you will evolve pikachu 50 times, it will just count only the first one, this has been made in order to not make player abuse the system spam-evolving the same pokemon to get more evolutions. However, as the issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The issue was caused by an error on our end, however you should now be able to normally login and play. As the issue has now been solved, i will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience. I would like to inform you that when you transfer your account from a server to another, all the items, money and Pokémon will be transfered as well. If you would like to request the transfer of your account in this moment, you can do that through THIS THREAD. Please, do note that this offer is available until the 27th of May. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @joseph101 I'm sorry for the inconvenience. I would like to inform you that your Gardevoir has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Magneto123 I'm sorry for the inconvenience. The issue was caused by an error on our end, however you should now be able to normally login and play. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @ShadowRedd I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress or reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: The reason of why the boss cooldown have not been reset after the crash is because or the server didn't experience a normal crash, but first just kicked out all the players and this is why the cooldown wasn't reset, or because there might have been an error on our end. Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!

Hi @Error4O4 I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our content scripters that will look into that. Unfortunately there is not any estimated time as for when the issue will be solved, however we will personally contact you here once we will have any information. Please, be patient in the while. Have a wonderful day !

Hi @AlexisHunter I'm sorry for the inconvenience. As first, could you please tell me if you have the 8th badge of Hoenn and a Pokémon with Waterfall in team? If you meet these requirements, could you please tell me which waterfall are you trying to climb? Please, do note that sometimes you need to try to climb it more times before successfully climbing it. Looking forward to your reply, have a wonderful day !

Hi @yigiteren I'm sorry for the inconvenience. I would like to inform you that you can find all the guilds that are currently recruiting new members in the GUILDS SUB-FORUM There, you will be able to check the guilds' recruitment threads where you will be able to apply to join. In alternative, if you don't know what guild to join, you can also make a thread in the LOOKING FOR A GUILD introducing yourself and waiting someone to recruit you. If you are interested instead to create your own guild instead, i would like to inform you that the requirements to meet are the following: 400,000 Pokedollars. 100+ hours of playtime. All 8 Kanto Badges. You cannot be in a guild. Guild Name must be 4-15 characters long. (*Guild Name must not contain any numerical or special characters) Once you meet the requirements, type in /gcreate <Guild Name> and accept the confirmation. For further information regard to the entire guild system you can check our official GUILDS GUIDE I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi there ! As first I would like to express happiness toward the fact that everything was solved in a really good way and that you have been honest. In the future, please remember to follow our PRO Rules as they are really important and breaking them will result in punishments according to our PUNISHMENT POLICY As everything has been solved in the best of the ways, I will now proceed and close the thread. Have a wonderful day !