Shinohara

Hi @ShadowRedd I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress or reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: The reason of why the boss cooldown have not been reset after the crash is because or the server didn't experience a normal crash, but first just kicked out all the players and this is why the cooldown wasn't reset, or because there might have been an error on our end. Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!

Hi @Error4O4 I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our content scripters that will look into that. Unfortunately there is not any estimated time as for when the issue will be solved, however we will personally contact you here once we will have any information. Please, be patient in the while. Have a wonderful day !

Hi @AlexisHunter I'm sorry for the inconvenience. As first, could you please tell me if you have the 8th badge of Hoenn and a Pokémon with Waterfall in team? If you meet these requirements, could you please tell me which waterfall are you trying to climb? Please, do note that sometimes you need to try to climb it more times before successfully climbing it. Looking forward to your reply, have a wonderful day !

Hi @yigiteren I'm sorry for the inconvenience. I would like to inform you that you can find all the guilds that are currently recruiting new members in the GUILDS SUB-FORUM There, you will be able to check the guilds' recruitment threads where you will be able to apply to join. In alternative, if you don't know what guild to join, you can also make a thread in the LOOKING FOR A GUILD introducing yourself and waiting someone to recruit you. If you are interested instead to create your own guild instead, i would like to inform you that the requirements to meet are the following: 400,000 Pokedollars. 100+ hours of playtime. All 8 Kanto Badges. You cannot be in a guild. Guild Name must be 4-15 characters long. (*Guild Name must not contain any numerical or special characters) Once you meet the requirements, type in /gcreate <Guild Name> and accept the confirmation. For further information regard to the entire guild system you can check our official GUILDS GUIDE I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi there ! As first I would like to express happiness toward the fact that everything was solved in a really good way and that you have been honest. In the future, please remember to follow our PRO Rules as they are really important and breaking them will result in punishments according to our PUNISHMENT POLICY As everything has been solved in the best of the ways, I will now proceed and close the thread. Have a wonderful day !

Hi @SSGamingVN I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience and the delay. I would like to inform you that the winners of the Easter Pokémon Contest have been announced on our OFFICIAL PRO DISCORD , As the issue has been solved and the winners announced, I will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi [uSER=2408400]@ExcaliburPrime[/uSER] I'm sorry for the inconvenience. As we have talked on discord about your issue and every doubt has been cleared, I will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @evilofevil I'm sorry for the inconvenience. I would like to inform you that when you are currently playing the story of a region, you will be able to use only the Pokémon native of that region, meanwhile all the one native of other regions will be locked in your pc until you have the 8th badge of the region you're playing or, if you haven't unlocked the region the Pokémon is native from, until you have unlocked that region. Therefore, as the Clefable is native of Hoenn and you have not started yet the Hoenn region, it is intended to have it locked into your PC. It will be unlocked as soon as you start Hoenn Region. Also, we cannot "unstuck" that Pokémon as the system has been developed in this way and the lock is intended to exists as you cannot use the Pokémon of the regions you have not unlocked yet and you cannot use Pokémon of previously played regions until you get the 8th badge of the current one you're playing. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @ErickLysander I'm sorry for the inconvenience and the delay. Could you please make clear if you have been able to solve your issue? If not, could you please try to do the following: Demote the one wanted to be promoted to Officer, to Initiate Kick him from the guild Invite him back Try again to promote him to Officer. If that should work then proceed and try this: Pass the leadership to that person Get kicked Then reinvited and given leadership back Then promote back to officer and that should work. You can also try to use the commands instead of rightclick on the name of the player: /gpromote <Username> , /gdemote <Username> , /gkick <Username> Looking forward to your reply, have a wonderful day !

Hi @Skoljd7777 I'm sorry for the inconvenience. I would like to inform you that the issue should now be fixed. Please, to continue with the story go back in the team magma hideout and battle again with the Team Magma Admin. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day!

Hi @Rohansmash I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. In specific, when you trade a pokemon to a person that has not that region unlocked, you will receive a warn that will inform you about that. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Trai I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. It's always important to read the notifications carefully. Unfortunately, to be able to trade these Pokémon you will have to complete Sinnoh. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @AKIDBS I'm sorry for the inconvenience. I would like to inform you that you can access the legendary megathread guide by CLICKING HERE You can find all the guides written by us and our community in the GAME GUIDE - SUB FORUM I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Sylvant I'm sorry for the inconvenience. I would like to inform you that the Account Reset won't affect your playtime and it won't be deleted. The only thing that the account reset will delete are all pokemon, items, variables. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi [uSER=1564075]@PVittar[/uSER] I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x89 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Raymuzha I'm sorry for the inconvenience. As you have probably noticed, you have been teleported to your last visited pokecenter. Could you please tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Schubie99 I'm sorry for the inconvenience. Unfortunately there exists some bug that, when the battle finish due to spikes, hail and similar, the battle is counted as loss. We are aware of this issue and i'm happy to inform you that our developers are currently working on a complete PVP & Battle System Rework from scratch. That means a total rework of the entire PVP & Battle System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Zercon Thank you for your patience. I would like to inform you that your account has been unmerged and you can now merge it again. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account Zercon and it seems like you have 132 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the WEBSITE-FORGOT PASSWORD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @PokeSlayer9696 I'm sorry for the inconvenience. It seems like you had sent 2x Rare Candies to an inactive player called ReeREE. However, our Trade Moderators reverted the trade and the two rare candies are now back into your account. You cannot send email without adding an username, so you had just used the wrong space to type, please be more careful in the future. Please, let me know if you have any further questions. Have a wonderful day !

Hi @Alikadze I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Totally disable your antivirus and firewall Download the latest client from PRO WEBSITE DOWNLOAD Place the folder of your client into your documents or downloads, not directly into the disk Run the game with administrators power Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, in case it should work, remember to re-activate your antivirus and firewall and add an exception to the PROClient folder. Looking forward to your reply, have a wonderful day!

Hi @JoeQuiin I'm sorry for the inconvenience. Could you plase take a screenshot here in the following folder 'C:\Users\desti\Downloads\PROClient_Data\ and attach it here? Also, could you please tell me if you have tried to reinstall the game from zero meanwhile having antivirus and firewall disabled and not just disabling them after you had them already installed? Looking forward to your reply, have a wonderful day !