Shinohara

Hi there ! I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day!

Hi @Rohansmash I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. In specific, when you trade a pokemon to a person that has not that region unlocked, you will receive a warn that will inform you about that. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Trai I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. It's always important to read the notifications carefully. Unfortunately, to be able to trade these Pokémon you will have to complete Sinnoh. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @AKIDBS I'm sorry for the inconvenience. I would like to inform you that you can access the legendary megathread guide by CLICKING HERE You can find all the guides written by us and our community in the GAME GUIDE - SUB FORUM I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Sylvant I'm sorry for the inconvenience. I would like to inform you that the Account Reset won't affect your playtime and it won't be deleted. The only thing that the account reset will delete are all pokemon, items, variables. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi [uSER=1564075]@PVittar[/uSER] I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x89 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Raymuzha I'm sorry for the inconvenience. As you have probably noticed, you have been teleported to your last visited pokecenter. Could you please tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Schubie99 I'm sorry for the inconvenience. Unfortunately there exists some bug that, when the battle finish due to spikes, hail and similar, the battle is counted as loss. We are aware of this issue and i'm happy to inform you that our developers are currently working on a complete PVP & Battle System Rework from scratch. That means a total rework of the entire PVP & Battle System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Zercon Thank you for your patience. I would like to inform you that your account has been unmerged and you can now merge it again. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account Zercon and it seems like you have 132 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the WEBSITE-FORGOT PASSWORD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @PokeSlayer9696 I'm sorry for the inconvenience. It seems like you had sent 2x Rare Candies to an inactive player called ReeREE. However, our Trade Moderators reverted the trade and the two rare candies are now back into your account. You cannot send email without adding an username, so you had just used the wrong space to type, please be more careful in the future. Please, let me know if you have any further questions. Have a wonderful day !

Hi @Alikadze I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Totally disable your antivirus and firewall Download the latest client from PRO WEBSITE DOWNLOAD Place the folder of your client into your documents or downloads, not directly into the disk Run the game with administrators power Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, in case it should work, remember to re-activate your antivirus and firewall and add an exception to the PROClient folder. Looking forward to your reply, have a wonderful day!

Hi @JoeQuiin I'm sorry for the inconvenience. Could you plase take a screenshot here in the following folder 'C:\Users\desti\Downloads\PROClient_Data\ and attach it here? Also, could you please tell me if you have tried to reinstall the game from zero meanwhile having antivirus and firewall disabled and not just disabling them after you had them already installed? Looking forward to your reply, have a wonderful day !

Hi @Volpebianca22 I'm sorry for the inconvenience. It seems like you have lost against Jackson and therefore he doesn't want to fight anymore. Do note that If you lose to Jackson then you will have to return to Pallet Town and ask his mom to come and move him. His house is the one next to yours. After that, you are free to continue your story by heading to Viridian Forest You can have a find a complete walkthrough ton Kanto's story here: KANTO WALKTHROUGH - GUIDE If you should have any further questions, please don't hesitate to ask and i'll be here to assist you. Have a wonderful day !

Hi @Underdoglaugh I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @aba991 I'm sorry for the inconvenience. After checking your account it seems like you have correctly obtained the Silph Scope. To enter in the Pokémon Tower, please enter in the house or Mr Fuji and interact with his notes. After that, you should be able to enter the Pokémon Tower. Could you please check that and let me know? Looking forward to your reply, have a wonderful day !

Hi @Rem7442 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x3 Master Ball and x55 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @batesy85 I'm sorry for the inconvenience. I would like to inform you that your Shaymin has been successfully recovered and it should be in the last slots of your PC. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. As we have talked and you confirmed that Shaymin has been successfully come back to you, i will now close this thread. I'm really happt to see that the issue has been asolved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Shadow97897 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful da

Hi @kalima I'm sorry for the inconvenience. Could you please specify the time when you will be available during the day and your GMT? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for trade-evolution. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Johanes I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Cristiii I would like to apologize for the inconvenience and thank you for your report. The issue has been forwarded to our content scripters that fixed it. You should not be able to trade the pokemon infinite time. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @JamEcono I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems like you currently miss the following fragment Route 103 Route 111 Desert Route 115 Route 119A Rusturf Tunnel Fiery Path To collect the fragment, you don't have to only break the rocks, but as well interact with the destroyed rock after you destroyed it because the fragment is hidden. You can notice which rock has the hidden fragment after you destroy them because the correct one has a "pebble" tile underneath. I hope the information given provided you some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !