Shinohara

Hi @Shadow97897 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful da

Hi @kalima I'm sorry for the inconvenience. Could you please specify the time when you will be available during the day and your GMT? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for trade-evolution. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Johanes I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Cristiii I would like to apologize for the inconvenience and thank you for your report. The issue has been forwarded to our content scripters that fixed it. You should not be able to trade the pokemon infinite time. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @JamEcono I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems like you currently miss the following fragment Route 103 Route 111 Desert Route 115 Route 119A Rusturf Tunnel Fiery Path To collect the fragment, you don't have to only break the rocks, but as well interact with the destroyed rock after you destroyed it because the fragment is hidden. You can notice which rock has the hidden fragment after you destroy them because the correct one has a "pebble" tile underneath. I hope the information given provided you some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @RebelStar143 I'm sorry for the inconvenience. I would like to inform you that, due to the many request (400+ messages), there is not a specific date as for when every single request will be completed. Please, do note that staff members are volunteers and they act in their own time, so please be patient. If you are eligible, once the server transfer will be completed, you will receive a notification on the forum that will inform you about that. Also, the message stating regard the next server crash/restart means that, once the account will be manually transferred, to complete 100% the procedure it will need a server restart/crash to complete it. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @SlissBeats I'm sorry for the inconvenience. I would like to inform you that Hannah should now be back to where she was and you should now be able to talk to her to get teleported. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @J123b I'm sorry for the inconvenience. I would like to inform you that the dialogue that you experienced is just the Headbutt Tree dialogue that lagged a bit and showed up to you after you moved. That happened just because of a possible lag spike and you should not experience that anymore. Could you please try to pass the zone again and let me know if you can pass it normally? Looking forward to your reply, have a wonderful day !

Hi @UfoNexus I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. It is important to make sure sure to read the notifications carefully, otherwise these situations will be experienced and you will have to wait the complete of the region of the traded Pokemon. In specific, when you trade a pokemon to a person that has not that region unlocked, you will receive a warn that will inform you about that. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Daptoper As we have talked on discord and your issue has been solved, I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @HokusPokus I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @Kavi115 I'm sorry for the inconvenience. I would like to inform you that there is not any bug that can steal-remove the money from your account. Also, your account has not made any trade that involved giving-money recently. Is it possible that you have blacked out during a battle? That means having all your Pokémon die/faint in a battle and being sent then to the last visited pokecenter. This is one of the most common ways to lose money since blacking out make you lose 5% of the money you had would have been around 45-55k and that would explain those loss.. Please, do note that, in case that should be the case, unfortunately we are not able to refund you of your money as the game is intended to work like this and has been developed to work like this as PRO is an MMO and therefore it is intended to be slightly harder than handheld games. Looking forward to your reply, have a wonderful day !

Hi [uSER=2339387]@Geanoliveira[/uSER] I'm sorry for the inconvenience. I would like to inform you that your Magneton has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @ckarman123 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @Owad I'm sorry for the inconvenience. I would like to inform you that it is not possible to drink the captain's potion as it is not a normal potion but is more something you cannot interact with, so no worry. what you have to make sure to do in order to complete the SS Anne Quest is is the following: Talk to the doctor in the kitchen and offer to help him cure the captain. When you show him the Pecha berry he will tell you to go the second floor and meet Jenson. [spoiler=Doctor In the Kitchen] After that go to the second floor and enter the room on the far right. [spoiler=Jenson Room] Talk to Jenson, which is the NPC in that room portrayed in the spoiler above and he will redirect you to the ballroom where you have to find Blissey. In order to find Blissey, go to the ballroom and head to the upper floor where you will find it. Talk to it and it will disappear and leave you with the secret potion. You can find Blissey in the area you can see in the spoiler below [spoiler=Blissey's Location] Now you can return to the second floor and find the captain and deliver him the potion. For further info about Kanto's Story you can check our OFFICIAL KANTO WALKTHROUGH/GUIDE Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Bazerald I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. It is important to make sure sure to read the notifications carefully, otherwise these situations will be experienced and you will have to wait the complete of the region of the traded Pokemon. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @MikazukiMartins I'm sorry for the inconvenience. After checking your account, it seems like Today you have been able to access the Silver Server where all your progress is contained. Could you please clarify therefore if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Zercon I'm sorry for the inconvenience. Unfortunately, i would like to inform you that it is really not suggested to choose the wrong server when merging as you might find these kind of issues. However, if you want, we can offer you an unmerge. After that you will be able to merge again your account choosing the main one. If you are interested, please refrain to make any trade on the silver server, as that will automatically block any chance of unmerge your account. Are you interested in getting unmerged? Looking forward to your reply, have a wonderful day !

Hi @Dame201 I'm sorry for the inconveniene. I would like to inform you that in order to catch Celebi you need to have both Kanto and Johto pokedex complete. That means all the caught data of the obtainable pokemon and the seen data of the legendaries. With that said you're currently missing some pokemon caught in Johto: Could you please catch them and then try again to receive the GS Ball from the scientist? Looking forward to your reply, have a wonderful day !

Hi @LilTrunks I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @SOversXD I'm sorry for the inconvenience. Before that i forward this issue to our developers that will look into that, could you please tell me at least if the user get removed from your friendlist if you try to unfriend them when they are online? Looking forward to your reply, have a wonderful day !

Hi @Mukhtar I'm sorry for the inconvenience. It is possible that some character not allowed in your password is blocking you from accessing the game. To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day