Shinohara

Hi @Cyrom I'm sorry for the inconvenience. I would like to inform you that it is true that you pay 2000 pokedollars to access the EV Trainin Safari when you hold a 24 hours pass. However, to do that you have to interact with the Old Man behind the desk and not with the guard. In fact, if you will talk with the guards, you will be asked to pay the 10.000 pokedollars as normal. To show you with an image, the NPC you have to talk with is the one portrayed in the following screenshot in the spoiler. [spoiler=Old Man behind the desk] I have personally tested the NPC before replying to you, and it works as intended making you pay only 2.000 pokedollars and not 10.000. As you most likely have just used the wrong NPC and that there is no issue on our end, we are not able to refund you of the money spent or the 24 hours pass since giving a new one would be unfair to all the others players as it would be equal to gift something, since there was no issue on our end and the guards properly type the price of the safari zone when you talk with them. I'm sorry to disappoint you, but i hope you can understand. Also, please do keep in mind that you are allowed to bump your thread only every 24 hours. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Randompkid I'm sorry for the inconvenience I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today/tomorrow. I will personally update you as soon as we will have found the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @everframe I'm sorry for the inconvenience. As the case of your friend is currently being handled, the thread has been replied and i am waiting the reply of your friend, i will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Azlaron I'm sorry for the inconvenience. I would like to inform you that i have forwarded an unmerge request to our admin, please be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our admin may be busy. Please, be patient while you wait to be unmerged and let me know if you have any further questions in the while. Have a wonderful day!

Hi @Hailframe I'm sorry for the inconvenience experienced. Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 20 coins, the Fire cloak and then small medallion, which seems to be the only items you have purchased in your account. Looking forward to your reply, have a wonderful day !

Hi @skunk1 I'm sorry for the inconvenience. I regret to inform you that we are not able to refund you of the money spent or the TM as it would be unfair to the others that have lost part of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not their cooldown/money/pokemon/item. Please also take the time to read the thread linked below, for future reference: I know that losing part of your progress can be frustrating, and i'm sorry to disappoint you, but i hope you can understand. Please, let me know if you something is unclear and if you have any further questions. Have a wonderful day!

Hi @Depiction I'm sorry for the delay in the reply. I would like to inform you that i have forwarded an unmerge request to our admin, please be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our admin may be busy. In the while you wait, i can move your stuck pokemon into your PC but remember that you wont have to do any kind of trades or the unmerge won't be possible. As it seemed you had some problem in understand what the issue is, i'll try to explain you. When you select the wrong server while merging, like the one where you had 0 hours like you did, you lose all your story progress (badges, champion etc) but you keep anyway all your Pokémon and Items. Unmerging will give you the chance to merge again and select the server where you had all your badges, the region champion etc. Please, let me know if you have any further questions in the while you get unmerged. Have a wonderful day !

Hi @skunk1 I would like to apologize for the inconvenience and thank you for contacting us about your issue. It seems like the servers are having technical difficulties, the issue has been forwarded to our developers that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved. Please be patient in the while and stay tuned on our OFFICIAL PRO DISCORD for further announcements. In the while, could you please tell me if you are experiencing freezes and crash while doing specific actions or only when you are in battle? Looking forward to your reply, have a wonderful day!

Hi @Zashi91 Thank you for your patience. I would like to inform you that your account has been unmerged and it seems like you have accessed it already. Could you please confirm then that your issue has been solved? Looking forward to your reply, have a wonderful day!

Hi @Pikachu1206 I'm sorry for the inconvenience. I would like to inform you that your Frogardier has now been deleveled to 99, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @Julian888 I'm sorry for the inconvenience. It seems like the 17th of March you have given 150k pokedollars to the user Futurista12392, as you have stated already. Said user gave you 100k pokedollars the 31th March but before of that there was no trade with Futurista12392 where you received 50k pokedollars. In case you have made an agreement and would like to report him, please make sure to report him in the REPORT CENTER making sure to provide all the evidence that you have about that, because we cannot take any action if we have no eviedences. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @SJ19SJ I'm sorry to hear about your situation. Unfortunately, some mobile connection may block the access to our servers and, as it is not a issue on our end, we cannot do anything for that. However, using a VPN should be able to solve your issue. You can find many by googling or on the playstore. Could you please try that and let me know if it solves your issue? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi @DigiPope I'm sorry for the inconvenience. I would like to inform you that your Zorua has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @SJ19SJ I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @fabiosm I'm sorry for the inconvenience and the delay. Unfortunately, the only type that is available to players right now is the Grass cloak. The evolutions for the other cloaks are already coded as stated in our UPDATE LOGS, but they are not available to players yet. When their spawns and way of evolving will be added, you'll be able to evolve them into your desired pokemon. Unfortunately, we also cannot give any estimated time as for when they will be avaialble to players, however you can keep an eye out on our OFFICIAL PRO DISCORD to be always notified about any announcement we make about any update/release/content/feature related to Pokemon Revolution Online. I'm sorry to disappoint you, but I hope you understand and that the information given provided some clarification. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @gs98 I would like to apologize for the inconvenience experienced. Unfortunately, I regret to inform you that, unfortunately, we are unable to reset the cooldown of the Bug Catching Contest as the cooldown is automatically handled by the server and that means that it resets for all the players every day at 00:00, GMT +0. About the Larvesta, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you were still fighting the Pokémon. or it was just caught, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, if we would refund you by giving you a 2nd daily access to the bug catching contest or spawning a new Larvesta, it would be unfair to all the others that have lost part of their progress due to a crash, regardless if on our end or theirs, if we would refund you and not them. Refunding everyone means like thousands of players, and that is something that would break the balance of the game but more important is something that would take a really big amount of time from us, time that would be removed from other things like working on the stability of the servers, making events, etc. Please also take the time to read the thread linked below, for future reference: Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize like specific events aimed to make our players happy and make them enjoy the game, which is our main goal. Regard the status of the server, as you have stated above, we are recently having some issue with the stability of our servers that sometimes cause the disconnections of the players from the servers. We understand that disconnections can be frustrating as no one should ever experience a loss of their progress because that is sad, frustrating and block players from fully enjoying the game. I can assure you that we are doing our best to make the game better everyday. We bought a better server, reworked the whole script engine and reworking the battle system right now. Also, our current Developers are always working on the stability of the server analyzing each crash dump in order to understand what is causing them and decrease those annoying crashes. Do keep in mind however that due to our daily updates, reworks and changes, there will always be a chance to find weird issues like the zombie dc and the deadlock but we will never stop to work on them in order to fix those bug and decrease/prevent any possible crash. However, i'm happy to inform you that our Developers are also trying to work on a way that will permit us to have far greater checks on the logs and therefore to give us the chance to grant more refunds in the future as we have not a really nice way to do that now. It is always good to note however, that a connection issue is not always caused by an issue on our end, but sometimes it can be caused as well by the provider/connection of the player. A connection lost for example might be caused by an issue on the connection that last for 1 second or even less, making that really hard to perceive and therefore leading to think that the connection is working properly. It is also suggested therefore to ensure a proper connection on your end as that might also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know that this doesn't provide any solid answer to your questions and neither a fix as of now, but i wanted anyway to point out that we are working everyday to keep Pokémon Revolution Online updated with new contents/feature/release and to solve any possible issue, this because we really care about our community and want to make sure that everyone enjoy the game and everyone is happy while playing it. I hope the given information provided some clarification, please let me know if you have any further questions and i'll be more than happy to reply to you. Have a wonderful day !

Hi @Netto123 I'm sorry for the inconvenience. I would like to inform you that your Totodile has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @KillSwitch112 I'm sorry for the inconvenience. Could you please clarify if you cannot send a message to the other users when you click on their names?. In specific, when you click their names you should be able to message them by clicking "Message" in the menu that comes out when you click on their names. Looking forward to your reply, have a wonderful day !

Hi @ghassen607 I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Jeque I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @gam3rartz I'm sorry for the inconvenience. I would like to inform you that when you are currently playing the story of a region, you will be able to use only the Pokémonnative of that region, meanwhile all the one native of other regions will be locked in your pc until you have the 8th badge of the region you're playing. Therefore, as you're currently playing Sinnoh's story, all your Kanto/Johto/Hoenn Pokèmon have been blocked into your PC and you will be able to use them only after you will have obtained the 8th badge of Sinnoh. The fact that a lock is not being displayed over the Pokémon might just be a visual bug, but i can assure you that Pokémon like your Charizard, Dragonite, Raichu etc will be locked until you obtain the 8th badge of sinnoh as they are native of other regions and not from Sinnoh. Regard your issue in beating Giratina, i can suggest you to catch a Sturdy Graveler and teach it Toxic and use it then on Giratina. You will see that each turn Giratina will receive more and more damage until it will faint. Revives can be also useful in this case as they can help you to make the battle longer while the pokemon is poisoned. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @Rodkovni I'm sorry for the inconvenience. I would like to inform you that the "invalid id/password" error is a common error that can be fixed by changing the password from HERE and picking a alphanumerical one, as you have probably did. However, after checking your account, it seems like you have 102 hours of gameplay on the Gold (ex Yellow) server while you had zero hours on the Red/Blue. Please, do note that Red and Blue merged into Silver and, since you had zero hours of gameplay on the red/blue server then it is normal to have zero on the silver one. If you are interested in transferring your progress, i'm sorry to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @raizushiro77 I'm sorry for the inconvenience. I would like to inform you that the issue you are experiencing is caused by your antivirus/firewall that delete the file as it think it might be dangerous for your PC. I can assure you that the file is not dangerous and doesn't contain any virus, therefore you don't have to worry. To solve this issue, please follow the here below steps: Delete all the PRO Files that you have (.zip and remaining files too). Temporarily disable your antivirus/firewall Redownload the latest client from HERE Add an exception to the PROClient folder into your antivirus/firewall and, only after that, re-activate your antivirus/firewall. Try to run PRO. In case that should not be enough to solve the issue, please tell me whcih antivirus you use and repeat the same process without activating again your antivirus/firewall and check if you are able to access the game. Looking forward to your reply, have a wonderful day !

Hi @Hamtaro1412 I'm sorry for the inconvenience. I would like to inform you that your Gastly has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!