Shinohara

Hi [uSER=867482]@Safichu[/uSER] I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today as the issue as been already found and the fix is being applied. I will personally update you as soon as we will have solved the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @Opeth2016 I'm sorry for the inconvenience. Could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? Looking forward to your reply, have a wonderful day !

Hi @Titaniarmus1 I'm sorry for the inconvenience. Could you please try to restart your client and check if it solves your issue? Looking forward to your reply, have a wonderful day!

Hi @Kaelliora I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today/tomorrow. I will personally update you as soon as we will have found the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @Ferwyn I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today/tomorrow. I will personally update you as soon as we will have found the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @GeoxRa I'm sorry for the inconvenience. Could you please tell me when you have obtained the 4th badge on the test server? Looking forward to your reply, have a wonderful day!

Hi @Kirasun I'm sorry for the inconvenience. Could you please provide a screenshot of the area where the NCP you say are missing? Also, as a first try to fix the issue, could you please try to follow the here below procedure and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !

Hi @RagnhaaLothbrok I'm sorry for the inconvenience. I would like to inform you that the requirements to meet in order to battle Saphirr are the following: A level 100 party with at least one fire-type pokemon Sinnoh Champion 300 hours of playtime Heatran quest completed Rock Climb Snorlax disallowed Unfortunately, the Reborn Bot is not updated yet for hat regard the requirements and the 300 hours are not written. However, as you have 276 hours and therefore do not meet the hour-requirements, it's normal that you cannot battle Saphirr. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @AirBlader I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @gizmosis I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=1330710]@85FreakBooty[/uSER] I'm sorry for the inconvenience. Unfortunately our tools are temporarily down and therefore i cannot personally check if you have did that, however could you please tell me if you have made flee the Legendary Dogs from the Bell Tower? You have to go in the Bell Tower, go up of some Floor and then meet the Legendary Dogs that you will have to make flee. In the image below is the image of how you can recognize them in the bell tower: [spoiler=Legendary Dogs to Make Flee] After you have made them flee, you have to obtain their seen data in each of their locations: Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F After that, if you have the 450 hours of playtime, you should be able to obtain the bell you most prefer. With that said, could you please try that and let me know if you are able to solve your issue? Looking forward to your reply, have a wonderful day !

Hi @Viviotic I'm sorry for the inconvenience. Could you please confirm that your issue has been solved and it was caused just by a minor lag? Looking forward to your reply, have a wonderful day!

Hi @Coolgirl I'm sorry for the inconvenience. I would like to inform you that it is true that you pay 2000 pokedollars to access the EV Trainin Safari when you hold a 24 hours pass. However, to do that you have to interact with the Old Man behind the desk and not with the guard. In fact, if you will talk with the guards, you will be asked to pay the 10.000 pokedollars as normal. To show you with an image, the NPC you have to talk with is the one portrayed in the following screenshot in the spoiler. [spoiler=Old Man behind the desk] I have personally tested the NPC before replying to you, and it works as intended making you pay only 2.000 pokedollars and not 10.000. As you most likely have just used the wrong NPC and that there is no issue on our end, we are not able to refund you of the money spent or the 24 hours pass since giving a new one would be unfair to all the others players as it would be equal to gift something, since there was no issue on our end and the guards properly type the price of the safari zone when you talk with them. I'm sorry to disappoint you, but i hope you can understand. Also, please do keep in mind that you are allowed to bump your thread only every 24 hours. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @kenzky I'm sorry for the inconvenience. I would like to inform you that in order to update your client, in case you have Windows, you simply have to open the client and it will auto-update it self. In alternative you can delete the old client and download the latest client from PRO WEBSITE DOWNLOAD If you have a Android or a MAC instead, to update your client you will have to follow the here below procedure: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes, if you have a smartphone, a restart of your device may be required in order to install the application. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @klayna2206 I'm sorry for the inconvenience. As i have stated above, the Safari Zone will be free only for the users that have helped testing, on the test server, getting the 4th badge of Kanto in the given time. The 4 badges have to be obtained on the TEST SERVER and not on the live (silver/gold) one. Could you please tell me if you have obtained the 4th badge on the TEST SERVER during the event? Looking forward to your reply, have a wonderful day!

Hi @tho1234 I'm sorry for the inconvenience. I would like to inform you that in order to update your client, in case you have Windows, you simply have to open the client and it will auto-update it self. In alternative you can delete the old client and download the latest client from PRO WEBSITE DOWNLOAD If you have a Android or a MAC instead, to update your client you will have to follow the here below procedure: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes, if you have a smartphone, a restart of your device may be required in order to install the application. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @SamuelEst71 I'm sorry for the inconvenience. I would like to inform you that in order to update your client, in case you have Windows, you simply have to open the client and it will auto-update it self. In alternative you can delete the old client and download the latest client from PRO WEBSITE DOWNLOAD If you have a Android or a MAC instead, to update your client you will have to follow the here below procedure: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes, if you have a smartphone, a restart of your device may be required in order to install the application. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Darwing25 I'm sorry for the inconvenience. I would like to inform you that in order to update your client, in case you have Windows, you simply have to open the client and it will auto-update it self. In alternative you can delete the old client and download the latest client from PRO WEBSITE DOWNLOAD If you have a Android or a MAC instead, to update your client you will have to follow the here below procedure: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes, if you have a smartphone, a restart of your device may be required in order to install the application. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @klayna2206 I'm sorry for the inconvenience. I would like to state as first that the Safari Zone will be free only for the users that have helped testing, on the test server, getting the 4th badge of Kanto in the given time. If you indeed meet the requirements but still can't access it for free, I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today/tomorrow. I will personally update you as soon as we will have found the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @Cyrom I'm sorry for the inconvenience. I would like to inform you that it is true that you pay 2000 pokedollars to access the EV Trainin Safari when you hold a 24 hours pass. However, to do that you have to interact with the Old Man behind the desk and not with the guard. In fact, if you will talk with the guards, you will be asked to pay the 10.000 pokedollars as normal. To show you with an image, the NPC you have to talk with is the one portrayed in the following screenshot in the spoiler. [spoiler=Old Man behind the desk] I have personally tested the NPC before replying to you, and it works as intended making you pay only 2.000 pokedollars and not 10.000. As you most likely have just used the wrong NPC and that there is no issue on our end, we are not able to refund you of the money spent or the 24 hours pass since giving a new one would be unfair to all the others players as it would be equal to gift something, since there was no issue on our end and the guards properly type the price of the safari zone when you talk with them. I'm sorry to disappoint you, but i hope you can understand. Also, please do keep in mind that you are allowed to bump your thread only every 24 hours. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Randompkid I'm sorry for the inconvenience I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today/tomorrow. I will personally update you as soon as we will have found the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @everframe I'm sorry for the inconvenience. As the case of your friend is currently being handled, the thread has been replied and i am waiting the reply of your friend, i will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Azlaron I'm sorry for the inconvenience. I would like to inform you that i have forwarded an unmerge request to our admin, please be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our admin may be busy. Please, be patient while you wait to be unmerged and let me know if you have any further questions in the while. Have a wonderful day!

Hi @Hailframe I'm sorry for the inconvenience experienced. Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 20 coins, the Fire cloak and then small medallion, which seems to be the only items you have purchased in your account. Looking forward to your reply, have a wonderful day !

Hi @skunk1 I'm sorry for the inconvenience. I regret to inform you that we are not able to refund you of the money spent or the TM as it would be unfair to the others that have lost part of their progress due to crashing, regardless of on our end or theirs, if we would refund you and not their cooldown/money/pokemon/item. Please also take the time to read the thread linked below, for future reference: I know that losing part of your progress can be frustrating, and i'm sorry to disappoint you, but i hope you can understand. Please, let me know if you something is unclear and if you have any further questions. Have a wonderful day!