Shinohara

Hi @Starburns I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Also, i'm happy to inform you that the players that were affected got a mini ms and a black membership extension for 3 days. Could you please try to login and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @Opeth2016 I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Also, i'm happy to inform you that the players that were affected got a mini ms and a black membership extension for 3 days. Could you please try to login and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @Lvdisturbed1 I'm sorry for the inconvenience. As first, i would like to inform you that the "can't connect to the server" is not related to any issue of forum/dashboard/website, but it means that your provider-connection cannot establish a connection with our servers. Could you please try to totally reset your router and/or internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Aryssiel I'm sorry for the inconvenience. Unfortunately I was not able to replicate the error. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Diptomax I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Avery670 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Goldorako I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Could you please try and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @Wevine I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Could you please try and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @skunk1 I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Could you please try and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @Cinvozz I would like to apologize for the inconvenience. The issue has now been solved and you should be able to correctly log in the game and in your dashboard. In case you should still experience the issue, please change your password from the WEBSITE - FORGOT PASSWORD choosing an alphanumerical one and you should be able to access the game normally. Could you please try and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @cyclops1989 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Aylike23 I'm sorry for the inconvenience. Could you please tell me which si the Pokémon you're trying to move into your party? Looking forward to your reply, have a wonderful day!

Hi @Topnotch2fly I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Goldorako I'm sorry for the inconvenienice. I would like to inform you that, if you want to get another chance to catch Mew, you will have to beat Boss Nikola as beating him is the only way to make a legendary spawn again once you disconnect, crash or kill it in a battle. Unfortunately, i cannot respawn Mew for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch a legendary after a crash or a disconnection, regardless of on our end or theirs. Therefore, as stated above, if you would like to have another chance to catch Mew you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. To check how to reach him, you can follow our guide: TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Regard the password error. I would like to inform you that the Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @Starburns I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @RafArnaldi I would like to apologize for the inconvenience. Could you please tell me if the issue that you are experiencing is related to the "invalid username/password error"? In case that is the issue, i would like to inform you that the Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @FriskyBlaze I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @skunk1 I'm sorry for the inconvenience. Could you please tell me if you are using the correct password? I'm asking this because, right now the Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. If that is not your issue and you totally forgot your password and email, please let me know. Looking forward to your reply, have a wonderful day!

Hi @etano I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Chellioz I'm sorry for the inconvenience. Could you please try the following: Demote the one wanted to be promoted to Officer, to Initiate Kick him from the guild Invite him back Try again to promote him to Officer. If that should work then proceed and try this: Pass the leadership to that person Get kicked Then reinvited and given leadership back Then promote back to officer and that should work. You can also try to use the commands instead of rightclick on the name of the player: /gpromote <Username> , /gdemote <Username> , /gkick <Username> Looking forward to your reply, have a wonderful day !

Hi @Limit I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @skunk1 I'm sorry for the inconvenience. I would like to inform you that the Psyduck Quest has been temporarily removed as it is to be reworked. That means that it is not possible to do that in this moment. Unfortunately i can not give you an estimated time for when the quest will be available, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCOR D for further announcements and take note that, once it will be available, a post will be made in the UPDATE LOGS . Let me know if you have any further questions, have a wonderful day!

Hi @Lameeerek I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Fiishy I'm sorry for the inconvenience. I would like to inform you that, as stated above, Bisharp learns T-Wave through the TM that you can buy in Celadon Mart for 2000 pokedollars. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !