Shinohara

Hi @SpiderCarnage92 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Rotama96 I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @PeterPD I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @letez I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @Shedim2 I'm sorry for the inconvenience. Regard the part of the "the helper stopped to reply", i would like to inform you that i have replied to you yesterday and i am still waiting your reply on your main thread, which is THIS ONE. Please, check my last reply since you probably didn't see that. Regard the maximum size, i would like to inform you that it is . However, nothing bad will happen for what regard your account, you just need to reply on your main thread. Since your main thread has been replied yesterday and you have to reply there, i will close this one in order to have a better organization/discussion in a single thread. Have a wonderful dayu!

Hi @BlueLightning16 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Guinooo I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @volkyrion12 I'm sorry for the inconvenience and the delay. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however i will personally update you as soon as we will have found the issue. Please, be patient in the while. Have a wonderful day !

Hi @soydark I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Opeth2016 I would like to apologize for the inconvenience. As first. i would like to tell you to stop spamming threads as you're creating one thread after another about the same issue, which is stricly forbidden by our rules. Regard the issue, as i've told you already, we are aware of the issue and our developers are working to solve it. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements of our Official PRO Discord for further announcements as that will be the place where we will announce when the issue will be fixed. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @Danilo93 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Kirasun I'm sorry for the inconvenience. I would like to inform you that before downloading the client again, you have to make sure to delete every single file of PRO. Not downloading CCLEANER is fine if you prefer to do that manually, just make sure to delete everything before to download again the client from HERE Once you have downloaded again the client and you have extracted it, simply launch the game and try to see if your issue has been solved. Looking forward to your reply, have a wonderful day!

Hi @Kurozen I'm sorry for the inconvenience. Could you please tell me what is your device (android, mac, windows 32bit, windows 64 bit)? Also, as a way to try to solve the issue, could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. Please, let me know if that should be able to solve your issue and if you have any further questions. Looking forward to your reply, have a wonderful day!

Hi @Silver288 I'm sorry for the inconvenience. I would like to inform you that, as you have stated above, it is intended to have the Pokémon of the previous regions locked in your PC until you obtain the 8th badge of the current region. However, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Dragon55555 I'm sorry for the inconvenience. Could you please tell me what is your device (android, mac, windows 32bit, windows 64 bit)? Also, as a way to try to solve the issue, could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. Please, let me know if that should be able to solve your issue and if you have any further questions. Looking forward to your reply, have a wonderful day!

Hi @Raizen7 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi [uSER=1207374]@MidnightWatcher[/uSER] I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @CitizenE94 I'm sorry for the inconvenience. I would like to inform you that, unfortunately, some waterfalls ingame can not be passed through yet. However, don't worry, in the are above the waterfall there is nothing to do and there are no hidden items. Unfortunately, i cannot give you an estimated time for when all the waterfall that should be accessible will be fixed. However, when everything will be added/fixed we will make an announce on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if you have any further questions. Have a wonderful day !

Hi @GeoxRa Thank you for your patience. As announced yesterday on our OFFICIAL PRO DISCORD the issue has been now solved and, if you had the 4th badge on the test server, you should be able to access the free-safari correctly by walking through the door. Make sure to not talk with the guards or they will make you pay. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @Yuukiis Thank you for your patience. As announced on our OFFICIAL PRO DISCORD the issue has been now solved and, if you had the 4th badge on the test server, you should be able to access the free-safari correctly by walking through the door. Make sure to not talk with the guards or they will make you pay. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi [uSER=1688134]@DemonBone[/uSER] Thank you for your patience. As announced on our OFFICIAL PRO DISCORD the issue has been now solved and, if you had the 4th badge on the test server, you should be able to access the free-safari correctly by walking through the door. Make sure to not talk with the guards or they will make you pay. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @RapaelML900 Thank you for your patience. As announced on our OFFICIAL PRO DISCORD the issue has been now solved and, if you had the 4th badge on the test server, you should be able to access the free-safari correctly by walking through the door. Make sure to not talk with the guards or they will make you pay. Could you please check that? Regard the other rewards, they will be rewarded soon, please be patient in the while and sorry for the delay. Looking forward to your reply, have a wonderful day!

Hi @PegasusAhri Thank you for your patience. As announced on our OFFICIAL PRO DISCORD the issue has been now solved and, if you had the 4th badge on the test server, you should be able to access the free-safari correctly by walking through the door. Make sure to not talk with the guards or they will make you pay. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi [uSER=867482]@Safichu[/uSER] Thank you for your patience. As announced on our OFFICIAL PRO DISCORD the issue has been now solved and, if you had the 4th badge on the test server, you should be able to access the free-safari correctly by walking through the door. Make sure to not talk with the guards or they will make you pay. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @ItsKermit I'm sorry for the inconvenience. I would like to inform you that some Pokémon do not learn moves after being evolved because the moves they learn through level up are learnt at level 1. Keeping in mind that If you check the Pokedex you can see all the moves that a Pokémon learn through level up, lets take for example Raichu. [spoiler=Raichu - Level up moves in the Pokedex] The only moves that Raichu learn through level up are Quick Attack, Tail Whip, Thunderbolt, Thundershock and they are learnt at level 1. That means that, since you cannot obtain a level 1 Pikachu, you won't be able to obtain those moves in the normal way by levelling the Pokémon. However, we have created a solution for these cases, in fact you just need to talk with the Move Relearner you will be able to teach it those moves as you can see in the image below: [spoiler=Raichu - Move Relearner] You can find the Move relearner in the following areas: Kanto - Cerulean City; Saffron City; Tutor Heaven Johto - Goldenrod City; Blackthorn City Hoenn - Slateport City marketplace; Sootopolis City Sinnoh - Snowpoint City and Hearthome City Do note that the Pokémon can still learn the moves of TM without any problem. Iinstead, for what regard the moves that only Pikachu could learn through level up, you will simply need to interact with the pre-evo tutor in the daycare center, which you can unlock after you bean Naero in the Cerulean Cave. I hope that the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!