Shinohara

Hi @gam3rartz I'm sorry for the inconvenience. I would like to inform you that when you are currently playing the story of a region, you will be able to use only the Pokémonnative of that region, meanwhile all the one native of other regions will be locked in your pc until you have the 8th badge of the region you're playing. Therefore, as you're currently playing Sinnoh's story, all your Kanto/Johto/Hoenn Pokèmon have been blocked into your PC and you will be able to use them only after you will have obtained the 8th badge of Sinnoh. The fact that a lock is not being displayed over the Pokémon might just be a visual bug, but i can assure you that Pokémon like your Charizard, Dragonite, Raichu etc will be locked until you obtain the 8th badge of sinnoh as they are native of other regions and not from Sinnoh. Regard your issue in beating Giratina, i can suggest you to catch a Sturdy Graveler and teach it Toxic and use it then on Giratina. You will see that each turn Giratina will receive more and more damage until it will faint. Revives can be also useful in this case as they can help you to make the battle longer while the pokemon is poisoned. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day!

Hi @Rodkovni I'm sorry for the inconvenience. I would like to inform you that the "invalid id/password" error is a common error that can be fixed by changing the password from HERE and picking a alphanumerical one, as you have probably did. However, after checking your account, it seems like you have 102 hours of gameplay on the Gold (ex Yellow) server while you had zero hours on the Red/Blue. Please, do note that Red and Blue merged into Silver and, since you had zero hours of gameplay on the red/blue server then it is normal to have zero on the silver one. If you are interested in transferring your progress, i'm sorry to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @raizushiro77 I'm sorry for the inconvenience. I would like to inform you that the issue you are experiencing is caused by your antivirus/firewall that delete the file as it think it might be dangerous for your PC. I can assure you that the file is not dangerous and doesn't contain any virus, therefore you don't have to worry. To solve this issue, please follow the here below steps: Delete all the PRO Files that you have (.zip and remaining files too). Temporarily disable your antivirus/firewall Redownload the latest client from HERE Add an exception to the PROClient folder into your antivirus/firewall and, only after that, re-activate your antivirus/firewall. Try to run PRO. In case that should not be enough to solve the issue, please tell me whcih antivirus you use and repeat the same process without activating again your antivirus/firewall and check if you are able to access the game. Looking forward to your reply, have a wonderful day !

Hi @Hamtaro1412 I'm sorry for the inconvenience. I would like to inform you that your Gastly has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @KOffing I'm sorry for the inconvenience. I would like to inform you that the genesect drives are not coded in the game and therefore cannot be obtained in any way. Unfortunately there is not any guarantee that they will be added and, in case they will, there is not any estimated time of arrival. However, you can keep an eye out on our OFFICIAL PRO DISCORD to stay updated about any announcement/feature/update/release related to Pokemon Revolution Online. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @EpicGamerAbhay I would like to apologize for the inconvenience. After checking your account it seems like the the groudon should be hidden, could you please tell me if the issue has been fixed automatically or if you're still experiencing it? Looking forward to your reply, have a wonderful day!

Hi @thanhduy5112016 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x4 Master Ball and x63 Rare Candies. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Superjaat I'm sorry for the inconvenience. I would like to inform you that the user Arshansari04 has correctly received the Venusaur and the Arcanine Mount. The Venusaur is currently in his team and the Arcanine Mount in his inventory. Please, in case he cannot see the arcanien mount in his inventory, make him type Arcanine Mount in the searc bar of the inventory. Please, let me know if the issue has been solved and if you have any further questions. Have a wonderful day!

Hi @RayCoetzer I'm sorry for the inconvenience. It seems like like you have already obtained the silver disc. Is it possible that you're trying to talk with Davis in order to get the Porygon? Please, do note that when you submit the Silver Disc to Davis, you need to wait a random amount of hours between 1 hour and 6 hours in order to get the Porygon. Looking forward to your reply, have a wonderful day !

- Locked as solved in the Donations and Coin Issues from Admins -

Hi @ayberk982 I would like to apologize for the inconvenience and the delay. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Sghir I'm sorry for the inconvenience and the delay. It seems like your account should have completed already the quest. Could you please tell me if you have been able to solve your issue and completing the quest? Looking forward to your reply, have a wonderful day !

Hi @grinchwow I'm sorry for the inconvenience. Could you play try please try the following procedure in then the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Ninebody I'm sorry for the inconvenience and the delay. In the last period there were many updates on the test server, could you please tell me if you were able to unstuck your character or if you are still experiencing the issue? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @TootyFrooty I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc, also we are not able to track the shop-logs-payments and therefore we cannot confirm that anything has been bought. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @kdao I'm sorry for the inconvenience. As the TV is still saying that the Red Pokémon is roaming, you have to search for Latias and beat it. You that you can find Latias in the following locations: [spoiler=LATIAS LOCATION] Spoiler 1. Starting Truck 2. Route 103 (on water) 3. New Mauville 4. Weather Institute 2F 5. Mt. Chimney 6. Meteor Falls B1F 2R 7. Mt.Pyre Exterior 8. Lilycove Department Roof 9. Abandoned Ship 10. Hoenn Safari Zone 2 House Could you please check all these locations and provide me a screenshot of each places if you cannot find it? Looking forward to your reply, have a wonderful day!

Hi @Brandon98 I would like to apologize for the inconvenience and the delay. I'm really happy to inform you that the issue has been fixed and now everything works as it should. Thank you so much for reporting this issue. With that said, i will now close the thread. If you have any further questions, please do not hesitate to ask. Have a a wonderful day !

Hi @Sentinelx I'm sorry for the delay. The issue should have been fixed. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @GodCharlie I would like to apologize for the delay and the inconvenience. To totally fix the issue, following the procedure said above should be enough. I will quote it: After you've downloaded again the latest client, you should be able to learn the moves correctly from the tutor and level up. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand. Regard the Headbutt issue, the problem should have been fixed. Could you please check that? Looking forward to your reply, have a wonderful day ! Have a wonderful day !

Hi @elcaelia I'm sorry for the inconvenience and the delay. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however i will personally update you as soon as we will have found the issue. Please, be patient in the while. Have a wonderful day !

Hi @peace99 I'm sorry for the inconvenience and the delay. Unfortunately in these cases a screenshot cannot help as it doesn't prove anything. However, could you please tell me if you can ev-train any other Pokémon? I have tested the ev-training even after removing points with the berries and everything works perfectly. Unfortunately, if you cannot provide any evidence of the events we are not able to assist you as we have tried to replicate the error multiple times but we were unable to do that. Looking forward to your reply, have a wonderful day !