Shinohara

Hi @nocontribution I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @Ajbanks30 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi [uSER=864141]@WHatdesu[/uSER] I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should not solve the problem, please try to disable your antivirus/firewall and try the procedure again. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @dariodr87 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should not solve the problem, please try to disable your antivirus/firewall and try the procedure again. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @victormitzva I'm sorry for the inconvenience. I would like to inform you that the UnityPlayer.dll is a file that is located into the client folder. If you have not that, it means that it has been deleted by something or that, due to some issue, it's not there. Could you please screenshot the folder of the client and attach it here in the thread? To try to solve it, could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @TheCharly I'm sorry for the inconvenience. Could you please tell me whee exactly the blank text box popped up? In specific, what did you do before it appeared on your display? For example, did it come out when you finished a battle or when you tried to start a new one? Or in any other way. Looking forward to your reply, have a wonderful day !

Hi @RafArnaldi I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @MxHardy I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should not solve the problem, please try to disable your antivirus/firewall and try the procedure again. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Shedim2 I'm sorry for the inconvenience. Could you please clarify if you're experiencing the issue on android, windows or mac and, if windows, which version of it? Looking forward to your reply, have a wonderful day !

Hi @Halthor I would like to apologize for the inconvenience. The Dashboard, Website Login, and Password Reset isn't working properly right now. Resetting your password temporarily won't let you be able to login in-game. We're aware of this issue and it has been forwarded to the relevant parties. However, there is no estimated time as to when the issue will be fixed. Please stay tuned in #announcements (Currently #cherubi-news-4) of our Official PRO Discord for further announcements. Once again, we apologize for the inconvenience. Have a wonderful day!

Hi @Mag1ev I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it fixes your error? Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Shadow2054 I'm sorry for the inconvenience. Could you please try to restart your client and check if the issue get solved automatically? If not, can try to use any other PC in any other Pokecenter? Looking forward to your reply, have a wonderful day!

Hi @PokeGamer7 I'm sorry for the inconvenience. As first, do note that yorkie's brother is supposed to spawn there after you talk to the Subway Manager in Saffron subway and then to Yorkie in Route 16. After that, could you please check the following locations as that's where yorkie's brother spawn: Route 21 (Location) Kanto Victory Road (Location) Saffron City Pokemart (Location) Power Plant (Location) Diglett's Cave (Location) If you cannot find him in any of these locations, please add a screenshot of all the areas so we can verify that. Looking forward to your reply, have a wonderful day!

Hi @Suttungr I'm sorry for the inconvenience. I would like to inform you that the 8th badge and 16th badge reward have not been rewarded yet. They will be rewarded with the next server maintenance. Once the maintenance will start and the reward will be given, we will make an announcement on our OFFICIAL PRO DISCORD as that is where we post all of our updates and announcements. I will also update you through this thread once they will be rewarded, in order to make sure to be notified about that. I hope that the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Virgoth I'm sorry for the inconvenience. I would like to inform you that the 8th badge and 16th badge reward have not been rewarded yet. They will be rewarded with the next server maintenance. Once the maintenance will start and the reward will be given, we will make an announcement on our OFFICIAL PRO DISCORD as that is where we post all of our updates and announcements. I will also update you through this thread once they will be rewarded, in order to make sure to be notified about that. I hope that the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Hailframe Thank you for your patience. Your account has been reset and you should now be able to play correctly starting again your adventure. To your account have been added the items that you had before the reset, in specific 20 coins, a fire cloak and a Small MS Medalion. Could you please check and tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Druiknajali1 I'm sorry for the inconvenience. I would like to inform you that in order to update your client, in case you have Windows, you simply have to open the client and it will auto-update it self. In alternative you can delete the old client and download the latest client from PRO WEBSITE DOWNLOAD If you have a Android or a MAC instead, to update your client you will have to follow the here below procedure: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes, if you have a smartphone, a restart of your device may be required in order to install the application. Also, if you are interested about what has been updated, you can find the changelog HERE Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=1688134]@DemonBone[/uSER] I'm sorry for the inconvenience. I would like to inform you that the issue should have been fixed and you should now be able to freely access in the safari by walking through the door. Do not talk to the guards or they will make you pay. Looking forward to your reply, have a wonderful day!

Hi @volkyrion12 I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Could you please check that? Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. Looking forward to your reply, have a wonderful day!

Hi @Sotu I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today as the issue as been already found and the fix is being applied. I will personally update you as soon as we will have solved the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @zeffer I'm sorry for the inconvenience. Could you please clarify if your issue is the one of not being able to freely access the safari zone? If that's the case, I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today as the issue as been already found and the fix is being applied. I will personally update you as soon as we will have found the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day ! Looking forward to your reply, have a wonderful day!

Hi @raphaelML900 I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today as the issue as been already found and the fix is being applied. I will personally update you as soon as we will have solved the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @DarknessDTN I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today as the issue as been already found and the fix is being applied. I will personally update you as soon as we will have solved the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !

Hi @PegasusAhri I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be today as the issue as been already found and the fix is being applied. I will personally update you as soon as we will have solved the issue and an announcement will be made on our OFFICIAL PRO DISCORD as soon as the issue will be fixed. Please, be patient in the while. Have a wonderful day !