Shinohara

Hi @asyouwish01 I'm sorry for the inconvenience. Could you please tell me which is the NPC you traded Raichu to? Looking forward to your reply, have a wonderful day !

Hi @chippu I'm sorry for the inconvenience. Could you please provide me a screenshot of the diggable patches you're trying to dig and also, could you please make sure that your pokemon has 150 of happiness by using the command /happy 1-6. Looking forward to your reply, have a wonderful day !

Hi [uSER=272656]@eddiepsa[/uSER] I'm sorry for the inconvenience. I would like to inform you that your Alakazam has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Adrygan I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Daikaze I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then, if you have a desktop and not android, download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @1destroyer1 I'm sorry for the inconvenience. Could you please try logging out and logging back in and check if the coins have been received? Also, please do take note that In some cases it can take up to 24 hours to receive coins. Nevertheless, If you do not receive your coins within 24 hours, please make a post in the DONATIONS & COIN ISSUES with a proof of purchase (receipt with transaction ID). Keep in mind that the Donation Issues sub-forum is a private sub-forum where only you and staff can see your post. I hope the information given provided some clarification, please let me know if something is unclear and if you have been able to solve your issue. Have a wonderful day !

Hi @BattleBoar I'm sorry for the inconvenioence. Regard the moves, It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Regard the Headbutt, could you please tell me the location of that headbutt tree? Looking forward to your reply, have a wonderful day !

Hi @zxaii I'm sorry for the inconvenience. I would like to inform you that in order to buy the Safari Pass 24 hours, you need to be Kanto's Champion and therefore you need to have completed the kanto's league. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience. I would like to inform you that the only event active in this moment is the BUG CATCHING CONTEST - EVENT, which you can check by clicking in the provided link. Unfortunately there is not any estimated time as for when any next event will be released. However please stay tuned on our OFFICIAL PRO DISCORD as that is where we post all of our updates, features/content release and announcements. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Redze I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Natanael1994 Please, follow the here below procedure to download the APK of the game: Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD Let me know if it has solved your issue, have a wonderful day !

Hi @Natanael1994 I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Natanael1994 I'm sorry for the inconvenience. Could you please provide me a screenshot of the error that you are experiencing while you try to log in the game? Looking forward to your reply, have a wonderful day !

Hi [uSER=1330710]@85FreakBooty[/uSER] I'm sorry for the inconvenience. Could you please examine the computer in Professor Oak's lab and check if it solves your issue giving you the Suicune's seen data? Looking forward to your reply, have a wonderful day !

Hi @GodCharlie I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc, also we are not able to track the shop-logs-payments. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @muclera I'm sorry for the inconvenience. The server were down due to the Maintenance. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @JoaoVictorP I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @jose278702 I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @westcash I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @jrodgers2101 I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Vini2814 I'm sorry for the inconvenience. Could you please tell me if the issue is being experienced everytime you try to open the shop or if it works fine now? Looking forward to your reply, have a wonderful day !

Hi @amarendra I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @Salyctes I'm sorry for the inconvenience. Could you please try to access it again and let me know if it works? Our content scripter should have totally fixed the issue. Looking forward to your reply, have a wonderful day !

Hi @arifvladek I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @DanIsNotGinger I'm sorry for the inconvenience. Could you please post a screenshot the error you're getting while trying to interact with the NPC? Also, it seems like you have 15 Pokémon native of Johto caught and therefore you should be able to use it. Looking forward to your reply, have a wonderful day !