Shinohara

Hi @Dcook71 I'm sorry for the inconvenience. Could you please try to talk with the Know it all Man in Celadon City Office in the Roof Top and tell me if he gives you the Old Sea Map or, if he doesn't, what is the dialogue you have while talking to him? Looking forward to your reply, have a wonderful day !

Hi @masterco I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account masterco and it seems like you have 144 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi [uSER=1952625]@lisaurum[/uSER] I would like to apologize for the inconvenience and thank you for contacting us. I would like to inform you that after checking your account it seems like you have battled only 2 Legendary Beasts out of 3. It is possible that you may have to refight them again, as the quest may reset them in their locations. Therefore, could you please go in all the location of where the Beasts are located and check which one you miss? You can find them at the following location: Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F Please. make sure to check accurately if they are there and take a screenshot as evidence in case they are not there. Looking forward to your reply, have a wonderful day !

Hi @Ninebody I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @aggf I'm sorry for the inconvenience. I would like to inform you that, after accurately checking your account, it seems like you have already taken the tm-toxic in the fiery path. As that is a one-time only item, you won't be able to obtain it anymore from there. Nevertheless, do keep in mind that, quoting our TM & MOVE TUTORS GUIDE , you are able to buy TM-Toxic in Fuchsia City Gym for 2.000 pokedollars. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @WayMoox As mentioned in the first page of the thread: Therefore you can evolve your level 100 riolu when it has 255 happiness by making it battle a wild pokemon during the day (evolution daytime is between 6am - 6pm) Have a wonderful day !

Hi @asyouwish01 I'm sorry for the inconvenience. Could you please tell me which is the NPC you traded Raichu to? Looking forward to your reply, have a wonderful day !

Hi @chippu I'm sorry for the inconvenience. Could you please provide me a screenshot of the diggable patches you're trying to dig and also, could you please make sure that your pokemon has 150 of happiness by using the command /happy 1-6. Looking forward to your reply, have a wonderful day !

Hi [uSER=272656]@eddiepsa[/uSER] I'm sorry for the inconvenience. I would like to inform you that your Alakazam has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Adrygan I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Daikaze I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then, if you have a desktop and not android, download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @1destroyer1 I'm sorry for the inconvenience. Could you please try logging out and logging back in and check if the coins have been received? Also, please do take note that In some cases it can take up to 24 hours to receive coins. Nevertheless, If you do not receive your coins within 24 hours, please make a post in the DONATIONS & COIN ISSUES with a proof of purchase (receipt with transaction ID). Keep in mind that the Donation Issues sub-forum is a private sub-forum where only you and staff can see your post. I hope the information given provided some clarification, please let me know if something is unclear and if you have been able to solve your issue. Have a wonderful day !

Hi @BattleBoar I'm sorry for the inconvenioence. Regard the moves, It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Regard the Headbutt, could you please tell me the location of that headbutt tree? Looking forward to your reply, have a wonderful day !

Hi @zxaii I'm sorry for the inconvenience. I would like to inform you that in order to buy the Safari Pass 24 hours, you need to be Kanto's Champion and therefore you need to have completed the kanto's league. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi [uSER=2207764]@BabyPika[/uSER] I'm sorry for the inconvenience. I would like to inform you that the only event active in this moment is the BUG CATCHING CONTEST - EVENT, which you can check by clicking in the provided link. Unfortunately there is not any estimated time as for when any next event will be released. However please stay tuned on our OFFICIAL PRO DISCORD as that is where we post all of our updates, features/content release and announcements. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Redze I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Natanael1994 Please, follow the here below procedure to download the APK of the game: Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD Let me know if it has solved your issue, have a wonderful day !

Hi @Natanael1994 I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Natanael1994 I'm sorry for the inconvenience. Could you please provide me a screenshot of the error that you are experiencing while you try to log in the game? Looking forward to your reply, have a wonderful day !

Hi [uSER=1330710]@85FreakBooty[/uSER] I'm sorry for the inconvenience. Could you please examine the computer in Professor Oak's lab and check if it solves your issue giving you the Suicune's seen data? Looking forward to your reply, have a wonderful day !

Hi @GodCharlie I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc, also we are not able to track the shop-logs-payments. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @muclera I'm sorry for the inconvenience. The server were down due to the Maintenance. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @JoaoVictorP I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @jose278702 I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @westcash I would like to apologize for the inconvenience and thank you for contacting us about your issue. The issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however it should be really soon. Please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !