Shinohara

Hi @rosseti I'm sorry for the inconvenience. Could you please tell me if you recently battled the mewtwo mini boss? Looking forwarwd to your reply, have a wonderful day !

Hi @Lola I'm sorry for the inconvenience. As i've already stated above, it is possible to obtain legendaries with their Hidden Abilities as Abilities, such as Registeel with Light Metal. In the past there was a visual bug that was not displaying abilities and therefore people thought it was a block, but such a block never existed and there is nothing that blocks you from encountering legendaries with their hidden abilities as ability on their original location. However, it must be said that the block you're talking about exists just on Birth Island, which has been added recently and permit you to have a chance to encounter the other legendaries like other members of the regi-trio, Latios/Latias one etc. That means that if you would obtain Registeel in its original location, in the underground ruins, it will be able to have hidden ability as ability. Instead, if you would obtain Registeel on Birth Island, you would not be able to obtain the hidden ability as legendaries on birth island are intended to be H.A. blocked. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @edvin I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then, if you have a desktop and not android, download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @warkiller96 I'm sorry for the inconvenience. After checking your account It seems like you correctly merged your account, could you please confirm that you have solved your issue? Also, let me know if you should have any further questions. Have a wonderful day !

Hi @mahola I'm sorry for the inconvenience. I would like to inform you that it seems like it may be a resolution issue. Could you please try to press ESC in order to open the settings and then change the resolution of the game and make it match with the native one of your PC? Also, please remember to activate the full screen to check if that help as well. Looking forward to your reply, have a wonderful day !

Hi @GambitX I'm sorry for the inconvenience. It seems like you currently have the 71 evolved pokemon required. From now, go in Pallet Town and talk to Prof. Oak, let him take a look to your Pokedex. After that, go to Celadon, enter in the building next to the Pokecenter and go on the Roof Top by taking the elevator and enter in the house where you should find the man that gives you the old map. If you should not be able to obtain that, it is possible that you are experiencing a bug. Therefore, could you please make another evolution in order to reach the 72 evolutions and try again the procedure said above? Looking forward to your reply, have a wonderful day!

Hi @Pathology I'm sorry for the inconvenience. I would like to inform you that the caught data of the unobtainable legendaries are slowly being removed as it is intended to have only the seen data of them. About the respawn of Mewtwo, that is just a visual bug but the cooldown of the minibosses is from 1 to 3 days and therefore you will have to wait in order to challenge it again. Further info about the minibosses can be found here: MINIBOSSES GUIDE I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Lola I'm sorry for the inconvenience. I would like to inform you that the issue related to the Light Metal ability was that it was visual-bugged and therefore it was not properly showing in the pokemon-card. However, Light Metal it is normally allowed to be own as ability and there should be nothing that can block you from having that. Unfortunately, i'm sorry to inform you that we cannot change the ability of your Pokémon as it would be unfair toward the other players that have a Pokémon with a wrong ability and they accepted the fact that there is no way to change it. Therefore, if we should change your Pokémon's ability, we should change even the one of all the other players. I'm sorry to disappoint you. I hope the information given provided some clarification. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Cubellios I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi [uSER=1897585]@LoveMouse[/uSER] I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Markovisk I'm sorry for the inconvenience. Could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @hinghong1 I'm sorry for the inconvenience. The servers were down due to technical difficulties. You should now be able to log on again. Could you please check that? Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once issues like this issue have been resolved. You can also check server status by doing ^up in #bot-commands in our Discord. Looking forward to your reply, have a wonderful day ! Have a wonderful day !

Hi @DimensionW I'm sorry for the inconvenience. The servers were down due to technical difficulties. You should now be able to log on again. Could you please check that? Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once issues like this issue have been resolved. You can also check server status by doing ^up in #bot-commands in our Discord. Looking forward to your reply, have a wonderful day ! Have a wonderful day !

Hi @KazaDanilova I'm sorry for the inconvenience. Is it possible that your clothe has been changed into a Autumn clothes instead. This was an issue caused by mismatched IDs for the clothing. However, i would like to inform you that a fix has been added into the game. Fashion Girl Emily in Celadon Mart 1 is able to exchange between Goth and Autumn Colored Clothes for free. This is so you can trade in your clothes and have them changed back to normal. Let me know if you have been able to solve your issue and if you have any further questions, have a great day !

Hi @Rainstorm I'm sorry for the inconvenience. After checking your account it seems like you've been successful in beating the first gym. Could you please confirm me that? Looking forward to your reply, have a wonderful day!

Hi @Binsarhuang I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Trade Moderators that will reply to your thread as soon as possible. Please, do note that we are volunteers and that we act in our own time. Also, please refrain from creating multiple threads about the same topic as it can lead you to receive punishments. With that said, i will now close this thread. Plese, be patient meanwhile you wait for the reply of our trade moderators in your main thread. Have a wonderful day!

Hi @AndyC I would like to apologize for the inconvenience experienced. However, as our mapper Sprinkz helped you directly and solved your issue, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Lavad I would like to apologize for the inconvenience experienced. However, as our mapper Sprinkz helped you directly and solved your issue, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi there ! I would like to apologize for the inconvenience experienced and thank you for your report. The issue has been looked into and has been now fixed. Could you please try to access that and let me know if everything works correctly? Looking forward to your reply, have a wonderful day!

Hi @Scopolamine I would like to apologize for the inconvenience experienced and thank you for your report. The issue has been looked into and has been now fixed. Could you please try to access taht and let me know if everything works correctly? Looking forward to your reply, have a wonderful day!

Hi @Sefolettin I would like to apologize for the inconvenience experienced and thank you for your report. The issue has been looked into and has been now fixed. Could you please try to access taht and let me know if everything works correctly? Looking forward to your reply, have a wonderful day!

Hi there ! I would like to apologize for the inconvenience experienced and thank you for your report. The issue has been looked into and has been now fixed. Could you please try to access taht and let me know if everything works correctly? Looking forward to your reply, have a wonderful day!

Hi @Ikementhomas2 I'm sorry for the inconvenience. I would like to inform you that Headbutt require 150+ Happiness and the first badge of Kanto to work. -Quoting from our HAPPINESS GUIDE - You can check the happiness of your Pokémon by doing /happy 1-6 in the chat. The number is the number of the slot your have your Pokémon. Please, let me know if you have been successfull in solving your issue. Have a wonderful day !

Hi @ReggaeShark I'm sorry for the inconvenience. I would like to inform you that your Florges has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !