Shinohara

Hi @Bronzreal I'm sorry for the inconvenience. It seems like you are doing Hoenn's region and that your entire party is made of Hoenn Pokémon, therefore you should be able to move them into the PC. Could you please explain what is the issue you're experiencing? Looking forward to you reply, have a wonderful day!

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers were down due to technical difficulties. However, the issue has now been solved and you are now able to correctly log and play. As the issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @gooncracker8001 I'm sorry for the inconvenience. I would like to inform you that in order to be able to reach Birth Island you need to have completed Sinnoh, and therefore you need to be Sinnoh Champion. Also, do keep in mind that in order to be able to catch another legendary, like latios or latias(in base of what you have already), you need to have completed the respective quest. I hope the information given provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Pathology I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our content scripter team that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, please be patient in the while and take note that we will update you through this post when we will have any update regard your issue. Have a wonderful day !

Hi @macd I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge. It is possible that you may need to change password more times, therefore could you please try to change password again? Please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @fabiosm I'm sorry for the inconvenience. I would like to inform you that Shelmet evolves into Accelgor when traded. Same thing goes for karrablast, which evolves into Escavalier when traded. Regard their spawns. you have a chance to obtain Karrablast by winning the Bug Catching Contest. Shelmet instead can be encountered in the following places: [spoiler=Shelmet Location] Shelmet #Map Area Daytime Rarity MS Level Item Bug Catching Area Land M/D/N Tier 9 No 15-19 - Route 204 Land M/D/N Tier 9 Yes 5-9 - Valor Lakefront Land M/D Tier 9 Yes 24-28 - I hope the information given provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @PikachuLover1 I'm sorry for the inconvenience. Unfortunately, you cannot change your username as of now due to the topic being closed, as stated above. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @flintstoning I'm sorry for the inconvenience. Could you play try please try the following procedure in the same exact order i give you : Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @kahkean007 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that there is no way to change the IV of normal Pokémon, as that is a feature available only for legendary Pokémon. Also, we do not provide any service of change IV and if we should do that to you, it would be unfair to all the other players of PRO that experienced the same situation and accepted the fact that there is not a way to change the IV of non-legendary Pokémon. I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @hoangnguyenbao I'm sorry for the inconvenience. I would like to inform you that we do no offer support for iOS / iPhone and it doesn't seems like we won't be able to work on one unless Apple opens up their OS development to 3rd party application. I'm sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi [uSER=456]@reydin[/uSER] I would like to apologize about the inconvenience and inform you that i will try to explain you the situation as best and detailed as i can. As Pokemon Revolution Online is a game in its beta phase, unexpected crashes may happen anytime. However, i would like to inform you that, as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but it is not perfect and can sometimes still result in a crash. Regard your loss, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as not enough time had passed/you didn't relog and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, unfortunately, we cannot refund you by spawning the said Pokémon again as it would be unfair to other player who accepted the loss of their progress due to crashing, regardless if on our end or their, if we restore your Pokémon and not their money/pokemon/cooldown. Please also take the time to read the thread linked below, for future reference: Please, do also note that, for what regard scheduled mainteinance, you may check the Official PRO Discord for updates when the server will be going down. Announcements are usually released there, saying that the server will be going down in x amount of time, to minimize your losses. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please, let me know if you should have any further questions or if something should be unclear and i will be more than happy to assist you. Have a wonderful day.

Hi @Ryoukura I'm sorry for the inconvenience. I would like to inform you that those coins were given as a way to apologize for a long downtime happened. However, every single account existing received those coins, even the one with zero hours and that were never active. This because the coins were given to all the existing account on Pokémon Revolution Online. If you have not anymore those coins it means that they have been spent somehow. Unfortunately, we have no way to track how coins gets spent, however as it has passed 1 entire year, we really cannot do anything. Also, giving you those coins now would be unfair for all the players, since if we would give those coins 1 year after the issue was experienced, it would be unprofessional and we should do the same with all the other players. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @RogueplatElite I'm sorry to hear about your situation. I would like to inform you that there is not any bug related to the encounter of Pokémon with hidden abilities, but that you're just being unlucky. Unfortunately, as you well know, the chances to encounter a Pokémon having its hidden ability as ability is 5% and it can be raised to 25% with the black medallion. That means that you may encounter a Pokémon with its hidden ability as ability after 40 Pokémon or instead find 5 hidden abilities one in a row. I'm sorry about that, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi [uSER=2105104]@MonoAhriXDDD[/uSER] I'm sorry for the inconvenience. I would like to inform you that your Pancham has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @voizzer I'm sorry for the inconvenience. I would like to inform you that i've moved all your Pokémon except Totodile from your party to your PC. This because you've started Johto and therefore you are not able to use Kanto's Pokémon and they will be locked in your PC until you will obtain the 8th badge of Johto. Could you please check that everything is fine? Looking forward to your reply, have a wonderful day!

Hi @MonkeyDaLuffy I'm sorry for the inconvenience. I would like to inform you that the server were down due to technical difficulties. However they are now online and you should be able to log normally. Could you please try to log and let me know? Also, as a way to apologize for the issues, we have decided to extend the Free Safari Event of a week. The event will end next Sunday 11:59 PM GMT+1. In the event you will be able to hunt for Rotom Snivy Larvesta Forakie Gible Solosis Pancham Pawniard . Further information can be found in the spoiler below: [spoiler=Free Safari Event] - All MS Pokemon including Kanto's Safari Exclusive are available for non MS players - It's free - The voted Pokemon are all implemented and are Tier8 - The voted Pokemon exchanged a low tier Pokemon for an even better chance to get them The following Pokemon can be found: Kanto Safari - Solosis - Pancham Johto Safari - Pawniard - Gible Hoenn Safari - Larvesta - Froakie Sinnoh Safari - Rotom - Snivy Please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement about Pokémon Revolution Online and let me know if you are now able to normally log in the game. Have a wonderful day!

Hi @AUwarriors I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @destroyersoul I'm sorry for the inconvenience. I would like to inform you that the Lustrous Orb can be found in 2 different zone into the wayward cave: [spoiler=Location 1] [spoiler=Location 2] With that said, could you please check even the other zone and attach a screenshot of that in case it should not be there? Looking forward to your reply, have a wonderful day!

Hi @JoDSN I'm sorry for the inconvenience. I would like to inform you that your Blissey has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @dtha I'm sorry for the inconvenience. I would like to inform you that, in order to use the smuggler in route 36, you need to have the caught data of at least 15 Generation 2 Pokémon and therefore 15 Pokémon of Johto. I hope the information given provided some clarification, have a wonderful day!

Hi @GodAstaroth I'm sorry for the inconvenienice. I regret to inform you that, unfortunately, i cannot respawn Regice for you since, if we respawn it for you, it would be unfair to the others that accepted the fact they have to beat Nikola in order to have another chance to catch their lost legendary pokemon after a crash or a disconnection, regardless of on our end or theirs. Please, take your time to read below: Therefore, if you would like to have another chance to catch Regice you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @Robojesus I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Lyue I'm sorry for the inconvenience. Could you please make your friend create an account and tell him to make a thread about his issue describing it in the most accurate way possible? In this way, we'll be able to help him to understand which is the issue and how to solve it. Looking forward to your reply, have a wonderful day!

Hi @Nerve I'm sorry for the inconvenience. I would like to inform you that we are aware of the fact that the servers are having issues and it has been forwarded to the relevant parties that are currently looking into that. I can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server. Let me know if you have any further questions, have a wonderful day!

Hi @Hellboby I'm sorry for the inconvenience. I would like to inform you that the servers were down due to technical difficulties. However, you should now be able to log in the game. Could you please try that? Looking forward to your reply, have a wonderful day!