Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Honeyman I would like to apologize for the delay and thank you for your patience. The issue has now been solved and you should be able to access the Distortion World without any issue. Could you please check that? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @AlphaOmega65 I'm sorry for the inconvenience. Could you please clarify what you mean with "if the game loses focus"? Try to be as much specific as possible explaining any action taken before the bug get experienced, in that way we will be able to look for a fix. Looking forward to your reply, have a wonderful day!

Hi @Valeriethetaco I'm sorry for the inconvenience. I would like to inform you that, as stated above, the maximum level that your Pokémon can reach is 100. This has always been like that and won't be changed. However, some boss and npc can have Pokémon level 120 in order to increase the difficulty of the battle making it harder. I hope the information given provided some clarification. Please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Badhon001 I'm sorry for the inconvenience. The problem is that you keep going offline and that is blocking me from helping you since i cannot move you. Therfore, can you please stay online at least 5 minutes in a row without going offline after 30 seconds that you are online? This would permit me to help you since i cannot teleport you if you keep staying offline. Looking forward to that.

Hi @Badhon001 Thank you for updating me about your login-time. Please, make also sure to make a post as soon as you will go online. Looking forward to your post, have a wonderful day!

Hi @KingZAO4ii20 I'm sorry for the inconvenience. I would like to inform you that, as stated above, you can change the form of Rotom in the same way you did it the first time. You can change the form as many time as you prefer. In specific, you simply have to go in one of the following locations, interact with the boxes and choose the form of Rotom you most prefer. Do note that each Appliance corresponds to a different form of Rotom. They are as follows: I hope this can help, let me know if you have any further questions. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @Minerd I'm sorry for the inconveneince. I would like to inform you that i've moved your Pokémon to the last slots of your PC as they are native of Kanto and you can use only Pokémon Native of Johto during Johto's story. Could you please check that? Please, in the future remember to use the POKEMON STUCK IN PARTY if you should happen to have some Pokémon stuck in your team. Looking forward to your reply, have a wonderful day!

Hi @Nickelangelo I would like to apologize for the inconvenience and the situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money/progress or reset the cooldown of the boss as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your cooldowns and not their pokemon/money/cooldowns. Please, take your time to read below: For unannounced crashes, please do note that they are unpredictable, the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please let me know if something is unclear and if you have any further questions. Have a wonderful day.

Hi @Rem7442 I'm sorry to hear about your situation. I would like to inform you that, despite your PC can hold a maximum of 1000 pokemon, you won't be able to catch anymore Pokémon once you have 900 pokemon stored. This has been made in order to avoid any possible issue and bug related to the storage of Pokémon. Unfortunately, i'm sorry to inform you that we are not able to refund you of your Master ball or respawn Manaphy as it would be unfair to the others that accepted their loss due to the storage limit, despite it is stated that it is not possible to catch pokemon after 900 pokemon stored. I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @ordinaryname I'm sorry for the inconvenience. I would like to inform you that your Chimchar has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @TigerDirect305 I'm sorry for the inconvenience. I would like to inform you that after checking your account it seems like you have a Grass Hood in your inventory. Is it possible that you have bought it for a mistake instead of the Ice one? Looking forward to your reply, have a wonderful day!

Hi @Madtrainer I'm sorry for the inconvenience. I would like to inform you that this was caused by an error on our end. However, once you will re-activate your Membership in-game, you will obtain back your PRO MEMBER ROLE as it normally works. I hope the information given provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Sepia I'm sorry for the inconvenience. I would like to inform you that the move Block has been not coded yet in the game. This is stated in the LIST OF BROKEN MOVES, which you can check to see what move and ability are not coded or coded incorrectly. There is not an estimated time as for when the move will be coded, please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @NarcissePipou I'm sorry for the inconvenience. I would like to inform you that what you're describing as an error is really impossible and cannot happen in any circumstances. Our Developers personally checked your account and can tell you that Squirtle was bashful since the start, same goes for the other Pokémon. Keep in mind that nature/abilities/iv cannot change once you've caught the Pokémon (except for legendaries). I hope the information given provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @BaddToog I'm sorry for the inconvenience. After checking your account it seems like you have correctly caught Heatran. Could you please confirm then if your issue has been solved or not? Also, in case you have not solved your issue, could you please try to explain in a more accurate and specific way what is the error you are experiencing? Looking forward to your reply, have a wonderful day!

Hi @edshow I'm sorry for the inconvenience. I would like to inform you that, as stated in the post you have made in the POKEMON STUCK MEGATHREAD, your Pokémon have been moved into your PC. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @skunk1 I'm sorry for the inconvenience. I would like to inform you that once you are in celadon, in order to start the quest you have to talk with the Officer (Sergeant Rick) and offer your help. After that, enter in the corner and talk to Greg that will bring you downstairs and then talk to him again to make him leave. From there, use the lift to go to B2F where you will meet Jackson and you will have to fight and defeat him, which will teleport you in a blocked room where you can get out only by interacting with the boxes. Once you have taken the boxes to get out from the room, make your way through the hideout and beat Giovanni, which will give you the card to save the Eevee that can be found in one of the following receptors: 2 in Giovanni's room, 1 on the other side of B4F and 2 more on B3F. For further and more detailed information about the Kanto's story you can check our official guide: COMPLETE KANTO WALKTHROUGH I hope the information given provided some clarification, please let me know if you have any further questions and if something is unclear. Have a wonderful day!

Hi @I3ohan I'm sorry to hear about your situation. I would like to inform you that there is not any bug related to the encounter of Pokémon with hidden abilities, but that you're just being unlucky. Unfortunately, as you well know, the chances to encounter a Pokémon having its hidden ability as ability is 5% and it can be raised to 25% with the black medallion. That means that you may encounter a Pokémon with its hidden ability as ability after 40 Pokémon or instead find 5 hidden abilities one in a row. I'm sorry about that, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Fuze I'm sorry for your inconvenience; I would like to inform you that, unfortunately, our controller feature isn't perfect. However, could you please try to disable the option "allow controller" and use a program like JoyToKey to map the controller, like this: Please, try that and let me know if it solves your issue. Looking forward to your reply, have a wonderful day!