Exotyc
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Posts
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Posts posted by Exotyc
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1 hour ago, avalon3000 said:
as i am doing the kyurem quest at this moment i was battling the lvl 100 kyurem to save joey from him but i got disconnected mostlikely from a server crash and was sent to the pokecenter but as i went back and defeated the lvl100 kyurem i didnt get the reroll ticket i am supposed to get
Hey there!
I'm sorry for the inconvenience.
Unfortunately, we cannot restore the Reroll Ticket for you. This is due to we denied such requests in the past and it would be unfair towards to the other players, if we restore your Reroll Ticket and not theirs.
Furthermore, there were several announcement made that the servers are currently facing connection issues. We also cannot verify if the issue is in our end and your's.
We completely understand it's very frustrating, but we’re always trying to improve the server stability but crashes are unpredictable and can happen anytime.
We try to compensate as much as we can (Several world quests in a month, free Safari Weekend, more Outbreaks..)
I hope you understand this, and I wish you a wonderful day!
Kind regards,
Exotyc -
3 hours ago, Mig01 said:
Hi, i managed to fix the issue after a server crash. Thanks!
Locked as resolved.
Have a nice day! -
1 hour ago, Mig01 said:
Hi, trying to go to sinnoh but cant find the NPC Paul.
I have all the requirements done.
Hoenn Championship
party with lv100 mons
IGN:Mig01Hey there!
I'm sorry for the inconvenience.
I've contacted the corresponding staff team to look into your issue.
I'll update you once I've an answer.
Kind regards,
Exotyc -
On 3/12/2021 at 1:00 PM, Galaxyor said:
Hi exotyc, i wanted to see if you had time to look into this issue. I tried using my newly made alt and i get the same error, which makes me think that it's not related to a password change . Is there any other way for me to join the test server ?
I've contacted a developer and received an answer:
The password for the test server will be synced with the live servers password in the next few days. -
Welcome to PRO!
Here are some sub-forums that might be helpful for you:
PRO Rules: Contains a list of all of PRO's rules, including but are not limited to PvP, trade, and forum rules.General Game Talk: A place where you can talk about things that are in the game.
Game Guide: If you are ever stuck during a run of a region, you can check this sub-forum for available guides, as well as other guides that might help you out in the future.
Guilds: If you are looking for a guild or community to join, this is the place for you.
Trade Zone: This sub-forum is available to everyone to sell, trade, or buy other things from fellow PRO players.
Resolution Center: This area is used to report any issue you've experienced while playing, or if you need assistance from a staff member.
Furthermore, feel free to join the official PRO discord server to meet new people and make friends.
Enjoy your time here!
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On 3/7/2021 at 5:37 PM, Voos said:
Hello,
Last night I bought 250k worth of casino points, played 6 hands of quackjack, won 5/6 hands betting 10 chips per hand, bought 5 rare candies and 10 focus sashes and now it says I'm out of coins. I didn't even get close to spending the amount of coins I had and it seems they've all disappeared. If anyone could explain the mechanics of the coins or if any staff could help me out by looking at logs for what I did to lose all that coins that'd be much appreciated because 250k is a lot of in game money to lose.
Hey there!
You can buy 50 casino chips for 250k pokedollars every 24 hours. With these casino chips you can then play quack jack up to 10 per hand, and if you win the chips are converted to casino coins that can then be exchanged for fairly good prizes (50 coins beldum with the nature of your choice, 25 coins porygon with the nature of your choice, ..., 10 focus sash for 15 casino coins, 5 rare candies for 20 casino coins, ...)
I hope this clarified everything.
Kind regards -
Welcome to PRO!
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2 hours ago, Radovid10 said:
Ah okay now i get it.
Thx for your work and stay safe
I'll lock this thread now since it's resolved.
Thanks you too!
Have a nice day. -
2 hours ago, benrobot04 said:
Thanks I must have skipped there I finished the quest thank you again you can lock the threadI'm glad your issue has been solved.
Have a nice day! -
I've received an answer from a content scripter:
You need to play Quack Jack to try to win casino coins, and in order to play Quack Jack you need to spend the Casino Chips that you bought for 250k.
Although, the dialogue for the chip seller was wrong. It has been fixed now.
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19 hours ago, benrobot04 said:
I'm sorry for the delay.
I've talked with a content scripter and it seems like you haven't got the dialga seen data yet. To get it, you first need to find the adamant orb in one of the three locations and then interact with the dialga statue.
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The problem should be fixed now.
Have a nice day! -
12 hours ago, Vasif said:
i found this , when i talk to this npc , i dont know what is that , can you do something related to it . i think its a bug or broken npc .
Hey there!
Thanks for reporting this.
I've forwarded the issue to the corresponding staff team.
I'll update you once I have an answer.
Kind regards -
On 3/2/2021 at 8:14 PM, NergleFergle said:
Hello Exotyc, do you have any updates on this issue as of now? Please give me a time estimate on when you think we can resolve this if you are able. Thank you.
I've forwarded the issue once again. But as you know, the servers are currently unstable and developers have higher priorities on this.
I hope you understand. Your thread won't be forgotten.
Kind regards -
5 hours ago, Ascense said:
Good afternoon, I hereby come to report a problem I am having. When I was fighting the Karate Master at Mt. Silver to win expert belt I went under the game. I spoke to a moderator of discord who indicated that I would have to wait 2 hours but this has already happened more than 12 hours and I still keep with the same problem. And Karate Master says ''Come back tomorrow. I need to finish my training for today''.
The print what he says:
https://gyazo.com/f91fb6a4a8d965f89d34f40c5004f7b5
Hey there!
I'm sorry for the inconvenience.
The Karate Master at Mt. Silver has a 24 hour cooldown and not 2 hours. The 2 hours only apply for the Team Rocket NPCs.
I hope this clarified everything.
Kind regards -
On 3/2/2021 at 9:52 PM, Galaxyor said:
I tried to log in multiple times in the test server yesterday, this morning and tonight. However, it keeps giving me this error message :
Yesterday, it gave me this but then it started saying connection lost instead after a while.
I tried to ask for help on the discord server, and i tried the following things:
- Turn off and on the pc
- Try to connect through a vpn
- try to connect on my phone
None of those things solved my issue.
I hope you can help me with this. Thanks for your help so far.
P.S: connecting to gold and silver servers works.
Hey there!
I'm sorry for the inconvenience and the delay.
The issue is caused because you recently changed your password. Please try to use your old password for the test server.
I'll be waiting for a reply if that worked.
Kind regards -
20 hours ago, Radovid10 said:
Gday
I went in Veilstone in the Casino checkt my Points at the Exchanger.They was 20 Points left.
I went up to buy 50 Points but dont recieve them after the 250k was gone.
Still after 2 Rlgs nothing.
Maybe the Sinnoh Casino is bugged?
Hey there!
I'm sorry for the inconvenience.
I've forwarded the issue to the corresponding staff team.
Please be patient in the meantime.
I'll reply once I have an answer.
Kind regards -
On 2/28/2021 at 9:52 PM, BeakSpinner said:
The last time I played the game I was in an event island, I tried to play about 2 weeks ago and I am frozen in the pokecenter, my character looks left and right, but will not actually move any tiles, I have tried every few days and still cannot move.
Hey there!
I'm sorry for the inconvenience.
Can you give me a time when you're available so I can teleport you out?
Feel free to also contact me on Discord Exotyc#3041.
Kind regards -
12 hours ago, KingEros said:
I saw this when I log in few minutes ago.
Hey there!
First of all, thanks for reporting this.
We're aware of this issue and it should be fixed soon.
Kind regards -
20 hours ago, Bionic64 said:
I started playing PRO and noticed it only showed 1 resolution to choose, im on pc and its very old so the high resolution makes it lag a lot, i tried closing and opening, changing to windowed and
exclusive fullscreen, nothing works and the windowed version has the same size as fullscreen, the game is still playable but at like 5-10 FPS.
Hey there!
I'm sorry for the inconvenience.
In order to add new resolutions to your PC, you would need to open your display settings in windows.
Here is a thread on how to do it.
I'll be waiting for a reply if that worked.
Kind regards -
On 2/28/2021 at 8:05 PM, OrIeNtPL said:
I'm playing on a tablet and I have a question. is it possible to change the resolution from 1920x1200 to some smaller? unfortunately, only this one option is displayed to me in the game optionsHey there!
I'm sorry for the inconvenience.
It's unfortunately not possible to lower the resolution on a tablet.
However, it might be possible if your tablet has the feature to minimize the application itself (multiwindow).
Kind regards -
4 hours ago, benrobot04 said:
Today I finished azelf, uxie and mesprit mission, but the npc named dawn says this how was your investigation but I finished the quest 100% sure I am 100% sure there may have been 1 few things that I missed. Can you see if I ask?
Hey there!
I'm sorry for the inconvenience.
Do you meet the requirements to catch one of the Trios?Quote- 500+ hours in game
- 220 or more evolutions in your Pokédex entries
- 75 or more Sinnoh native Pokédex entries
I'll be waiting for a reply.
Kind regards -
I've received an answer.
According to your variables, you need to solve the cloud puzzle in Dragons Neck and then talk to Ayva at the end.
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5 hours ago, Ashketchum111 said:
I won the Battle vs pireli25 and it showed 232 rating i was at 217 and he was 204 and i was surprised to know my rating is gone . How can it happen?
Hey there!
I'm sorry for the inconvenience.
It might be possible that a server crash happened in that time which resulted in a rollback to your ratings.
Unfortunately, we are not able to refund the rating as it would unfair to the cases we had in the past where we declined it.
Have a nice day!
Kind regards
[MAC] Resolution Problem
in General Support
Posted
Hey there!
I'm sorry for the inconvenience.
I've forwarded this issue to a developer.
I'll update you once I have an answer.
Kind regards,
Exotyc