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Exotyc

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Posts posted by Exotyc

    Nvidia Shield Pro - Cant get past the TOS Screen

    in Client Bugs; Music, Graphics, etc.

    Posted

    On 12/26/2020 at 4:24 PM, mullapuh said:

    Hi everyone,

     

    I have installed the PRO Client on my Nvidia Shield Pro TV - However, I am unable to get past the Terms of Service Screen. I am using a full bluetooth keyboard.

     

    I cant even press the Accept Button.

     

    Any help would be appreciated.

     

    Regards,

     

    Harish

    Hey there!

    I'm really sorry for the inconvenience and the delay.
    Have you tried to use a mouse to press the accept button? A keyboard doesn't help in this case.
    I'll be waiting for a reply if that worked.

    Kind regards

    Help trad bug

    in Client Bugs; Music, Graphics, etc.

    Posted

    11 hours ago, Lucylfer said: 
    
Hello, I am contacting you because my trade function is not working.
I cannot put a sum of more than 4 digits.
For example if I want to put 65,000 pokedollars it remains blocked at 6500.
Do you have a solution ?

    Hey there!

    I'm sorry for the inconvenience.
    Could you please send a video about the issue so we can help you further?
    I'll be waiting for a reply.

    Kind regards

    Stuck in the 1st loading map on android after login

    in Client Bugs; Music, Graphics, etc.

    Posted

    On 12/16/2020 at 3:32 PM, ebereur said:

    Hello,

    I just downloading pro on android but when i login i'm stuck in the first loading map everytime i've try to unstall then install ect does not work and my phone is 100% clean.

    I usually play on my pc 

    Hey there!

    I'm really sorry for the inconvenience and the delay.
    If you encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device and then redownload the latest client from here.


    If the said procedure should not fix those issues, here there are other methods that you can try:
    -Use Wifi connection. The game has unfortunately issues connecting with mobile data. VPN is also an alternative
    -Contact your internet provider to know when they have a downtime or if you are experiencing unstable connection

    If the listed solutions above didn't fix the issue, I recommend to check the ANDROID - CRASH FIXES GUIDE out.

    I'll be waiting for a reply if that worked.

    Kind regards,
    Exotyc

    My Account has been Stucked in the BCC area

    in General Support

    Posted

    On 12/23/2020 at 6:32 AM, Dappy said:

    I dont have an escape rope. During the time when i participate BCC i got dc and then this happen

     

    Hey there!

    I'm really sorry for the inconvenience.
    The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here.

     

    If the said procedure should not fix the issue, please open the console with F2 and type "clean reg" and then enter.
    I'll be waiting for a reply if that worked.

    Kind regards,
    Exotyc

     

     

     

    Shaymin green

    in General Support

    Posted

    25 minutes ago, Crucifixuz said:

    Hey guys is there any way to turn my event themed shaymin into normal green form thx arceus bless you xD

    Hey there!

    I'm sorry for the inconvenience.
    The Shaymin theme form changer is located on Breezy Island. Unfortunately, you have to wait until next year to be able to change its form.
    In case you want to get the latest news about when the event will come again, feel free to join the official PRO discord server.

    Kind regards,
    Exotyc

    Keldeo quest problem in Forest Maze

    in General Support

    Posted

    12 hours ago, andrewchun said:

    This is the second post that reported the same problems.. sorry

     

    However, the problem has not solved yet. I have already followed all steps and been to Forest Maze.

     

    Checked the trees, mushroom and all of items that I can try but there is no interaction after cheaking. I have spent more than hour but it cannot be solve until now

     

     

    Hey there!

    I'm sorry for the inconvenience.
    I've checked your account and it seems like you were able to solve your issue and completed the Keldeo quest.
    Can you confirm it?
    I'll be waiting for a reply.

    Kind regards

    Cannot Play Game

    in General Support

    Posted

    On 12/22/2020 at 1:37 AM, RogueplatElite said:

    Hey there, I appreciate your quick response to my situation. I can understand a bit more given your explanation. I went ahead and added an exception for PRO in my firewall but the same problem persists. I believe at this point I need to either figure out how to have my McAfee Antivirus Program add that same exception for PRO or to contact them for additional help. But either way I am pretty sure I can get back to playing once that is done. Thank you so much for your assistance and happy holidays!

     

     

    Edit: So I finally found the issue. My McAfee Antivirus program was actually erasing the "GameAssembly.dll" from existence since it saw it as a threat to my pc, thus resulting in an incomplete game file. I had to put an exception for PRO in both my Windows Firewall and my McAfee Antivirus Program, delete and uninstall all traces of PRO on my pc, turn off the virus scan of my antivirus program and finally reinstall the game fresh from the official website. I immediately was able to see the game assembly file and now I can play the game just fine (After also setting an exception for the game assembly file and turning the virus scan back on) If this is able to help out any other players in the future please take note of this and once again thank you for your help

    I'm glad to see your issue has been solved.
    I'll close the thread now.
    Don't hesitate to ask again, if you have any further questions.

    Have a nice day!

    Log in issue

    in General Support

    Posted

    9 hours ago, Saxser said:

    I tried playing on android and every time I would want to log in the screen will stay there and it will not load the actual game for me 


    Hey @Saxser!

    I'm sorry for the inconvenience.
    If you encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device and then redownload the latest client from here.


    If the said procedure should not fix those issues, here there are other methods that you can try:
    -Use Wifi connection. The game has unfortunately issues connecting with mobile data. VPN is also an alternative.
    -Contact your internet provider to know when they have a downtime or if you are experiencing unstable connection

    If the listed solutions above didn't fix the issue, I recommend to check the ANDROID - CRASH FIXES GUIDE out.

    I'll be waiting for a reply if that worked.

    Kind regards

    server change

    in General Support

    Posted

    11 hours ago, LightbulbIsSour said:

    It doesn t work for me. please help. I merged. when I try to log in to Silver server it says "invalid username or password" but I can log in here and to dashboard.

    Hey @LightbulbIsSour!

    I'm sorry for the inconvenience.
    In order to fix this issue, you have to reset your password in the Dashboard. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login as Keita also mentioned above.

    For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

    With that being said, I hope this clarified everything.
     

    Kind regards,
    Exotyc

    Cannot Play Game

    in General Support

    Posted

    On 12/20/2020 at 3:47 AM, RogueplatElite said:

    Hello, I recently had to update my PRO game. Upon installing the most up to date version, I cant load up the game because I the “il2cpp” failed to load. My antivirus software then proceeds to alert me that a virus found in the “GameAssembly.dll” has been dealt with which is why the il2cpp cannot load. What is in the game that is considered a virus? Taking players info or something? I dont feel like disabling my antivirus or firewall just to play PRO, with viruses at that. Any tips would be appreciated

     


    Hey there!

    I'm really sorry for the inconvenience.
    Here is an explanation from the devs why the "GameAssembly.dll" file is considered as a virus.
     

    Quote

     

    The GameAssembly.dll contains basically the entire game logic and is protected with themida. Bad anti-virus software could conceivably recognize the packed dll as malicious because bad actors have used themida to protect their malware as well. All assemblies protected with this packer have a very similar layout and signature by design. Themida is a legit commertial software solution to protect against reverse engineering.

    If this person is really worried he can check the file with online multi anti-virus checkers like https://virustotal.com/ and see that the vast majority of anti-virus software doesn't have an issue with it.

     


    Furthermore, I would like to tell that you don't necessary need to completely disable your antivirus program. You can add an exception for PRO to your antivirus/firewall.

    I hope this clarified everything you needed. If you have any further questions, feel free to ask.

    Kind regards

    Pokemon Changed after i logged in

    in General Bugs

    Posted

    On 12/10/2020 at 12:30 AM, TastyParty said:

    I have had this problem multiple times now and you guys have been great in responding to it and fixing the situation but this is the second or third day in a row that this has happened to me.  My nidorino was replaced with a bellsprout 

     

    Hey @TastyParty. I'm sorry for the inconvenience and the delay.
    It seems like your issue has been fixed automatically. Next time if you occur this problem again, make a new thread here instead of replying to an existing one.
     

    On 12/10/2020 at 4:12 AM, Ceilion said:

    hi im having same issue keeps switching my first pokemon took my 65 pigeot and gave me my 33 gravlier that i lost before to. now i cant play or move ahead i would like to get my main pokemon back. also i cant buy coins because it dont pop up webpage to buy any

    Hey @Ceilion, . I'm sorry for the inconvenience and the delay.
    Your Pidgeot has been restored and should be in the last slot of your PC. Next time if you occur this problem again, make a new thread here instead of replying to an existing one.

    Have a nice day both!

    Unable to create avatar in a new account

    in General Support

    Posted

    14 hours ago, AhmadSabar12345 said:

    Hello

    I started a new PRO account in android , and after logging in the 1st thing is that oak tells to create an avatar . After I create it and press ok , I start the game without any change . No hair or anything . Well , I continued my story anyway and everytime when I try to login , oak tells to create the character again and there still won't be any change. I have sent screenshots below as proof. Also ,  the IGN of my new account is Ahmad126 , and I couldn't log in forums with that account

     

    Hope you resolve this problem ,

    Thank you

     


    Hey there!

    I'm sorry for the inconvenience.
    In order to fix this issue, you have to delete your old PRO files and redownload the game from this link.
    I'll be waiting for a reply if that worked.

    Kind regards

    My pokemon is having a weird level glitch

    in General Support

    Posted

    On 12/17/2020 at 4:52 AM, LuckyDavid said:

    I'm currently trying to train my hitmonchan and it has this weird level glitch. when it levels up it will actually go down back to the level it was at before by some amount and then when I level up again it seems to level up 2 levels to where it should be. its been doing this for a long time and currently my hitmonchan is at level 45.

    Hey there!

    I'm really sorry for the inconvenience and the delay.
    The devs are already aware of this issue. However, there hasn't been found a solution to the weird glitch where there is a discrepancy between the client exp + level calculation and the server.
    If this occurs again, you unfortunately have to level it up again. I'm once again sorry and hope this will be fixed soon.

    Kind regards

    keldeo bug quest

    in General Support

    Posted

    On 12/18/2020 at 11:28 AM, Rompetechos said:

     

     

     

     

    Hey there!

    I'm sorry for the inconvenience and the delay.
    After talking to Keldeo he will disappear. Have you talked Garchomp after? You should be able to fight against him.
    I'll be waiting for a reply.

    Kind regards

     

     

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