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Exotyc

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Posts posted by Exotyc

    celestic town story bug

    in General Support

    Posted

    8 hours ago, sorma1 said:
     
     
     


    Hey there!

    I'm sorry for the inconvenience.
    I've informed the corresponding staff team to look into your issue.
    In the meantine, please be patient.
    I'll reply as soon as I get an answer.

    Kind regards,
    Exotyc

    accidently bought an 30 day ms

    in General Support

    Posted

    22 hours ago, DragonHunter7 said:

    I accidently bought a 30 day ms is there any chance I can get I back to coin capsule

    Hey there!

    I'm sorry for the inconvenience.
    I've checked your account and it seems like the last 30 day MS you have bought was at 2020-05-30 13:25:26.
    Unfortunately, we don't accept such requests for longer cases because of the economy change.
    Furthermore, it seems like you also bought a 30 day MS from a guy. And we cannot refund an item that you didn't buy.

    With that being said, I hope you understand.

    Kind regards,
    Exotyc

    Evergreen Island Frozen Cave excavation don't let me in

    in General Support

    Posted

    3 hours ago, am31 said:

    Talking with APP kvar on help chat inside the game, i ask for the request to do the excavation on Evergreen Island Frozen Cave, he tell me is only 2.5k and the exca quest, i already have it, but don't let me in, a friend with 32.5k point can do it, but not me with 6k points.

    Untitled.png


    Hey there!

    I'm sorry for the inconvenience.
    In order to enter the excavation site on Evergreen Island you need at least 10'000 Points.
    Furthermore, it will cost you 2,5k ingame money to enter.

    Hope this clarified everything

    Kind regards
     

    Bug issues

    in General Support

    Posted

    18 hours ago, Himansu said:

     

     

     


    Hey there!

    I'm sorry for the inconvenience.
    Currently we have some issues with the email service provider. Changing the password that require an email verfication won't work until the issues are fixed.
    Once the problems are solved, it will be announced in our official discord server.

    I hope this clarified everything.

    Kind regards

    Is there a way to get the PRO api?

    in General Support

    Posted

    On 12/15/2020 at 10:42 PM, ImPhinton said:

    Hi so I'm basically wondering if the PRO api was public or otherwise obtainable. I've seen few things posted on the forum about it. I plan on making a discord bot with the api if I was able to get it. The discord bot is going to similar to the reborn bot but I plan on using data I have been collecting from hunting pokes to show what percentage of chance it is to run into certain pokes. 

    Hey there!

    The PRO API is indeed public. You can find it here.

    Kind regards

    POKEMON that has been rerolled twice and "confirmed by clicking yes" has riverted back to original condition

    in General Support

    Posted

    I've received an answer from the staff team.

    Unfortunately, I've to tell you that it is not possible to check the history of the previous rerolled Pokemon.
    However, the content staff team has added a reroll log now the past few days to avoid issues like this in the future.
    I'm once again really sorry that we can't check the reroll log for you.

    With that being said, I hope you understand this.
    I'll log this thread since we can't help you further.
    I wish you a wonderful day!

     

    Stuck during Xmas quest

    in General Support

    Posted

    2 hours ago, Kisara14 said:

    I don't know what screenshot I can provide. I mean, it would be just me interacting with every rock on the map. I think all the hidden pokemon should be found on that map behind rocks, right? 


    Yes. However, the hidden Pokemon can still be seen somewhere behind the rocks. So if you could provide me some screenshots, I can help you.
    I'll be waiting for a reply if you still can't find the last Pokemon.



     

    Pewter city's museum quest

    in General Bugs

    Posted

    6 hours ago, ColdGod said:

    I already complete the quest but the npc don't give me the reward, pls help 😞

    Hey there!

    I'm sorry for the inconvenience.
    I've forwarded the issue to the corresponding staff team.
    In the meantime, please be patient.
    I'll let you know once I have an answer.

    Kind regards,
    Exotyc

    Stuck during Xmas quest

    in General Support

    Posted

    1 hour ago, Kisara14 said:

    Hello, I may have stumbled into a bug, or maybe I'm doing something wrong, but I can't find the sixth pokemon in the quest for the Sailor in Burring Strait. I've looked behind every single rock multiple times, even interacted with each of them, but the sixth pokemon is nowhere to be found. Can you help me? Thank you

    Hey there!

    I'm sorry for the inconvenience.
    Unfortunately, we don't know the exact location of the last Pokemon either. There are approximately 36 possible locations.
    Could you provide me some screenshots from the places, and we might find it together.

    Kind regards,
    Exotyc

    bug christmas event 2020

    in General Support

    Posted

    8 hours ago, gabriel1604 said:

    Hi. I have a question. I just got the 3 gems from the event and beat the bosses but the guardians won't let get in tho. Can you help me? O let me know if I'm missing something or is a bug?

    I really love this game and I have been playing it for to long but this kind of thing are  very frustrating, can you please help me? It's been like 2 hours since I'm on This. Thanks tho.

     


    Hey there!

    I'm sorry for the inconvenience.
    I've checked your account and variables, and it seems like you are able to enter the place now. Have you found the solution?
    I'll be waiting for a reply.

    Kind regards,
    Exotyc

    Possible bug report on Xmas quest

    in General Support

    Posted

    2 hours ago, lalala93 said:

    Hi PRO team,

     

    I need help please, I am currently doing the Christmas quest but it appears that I cannot continue. I have back tracked my steps to see if I missed any vital parts to the quest and I noticed that when I am in the belly of the great beast, I can click on the rock and be told that I have found a gem every time I click on it which is odd. From there I got stuck in the section where I need to find four gravlers. I had found two gravlers which both told me something similar to " human! Please don't kill me". At this point I assume that maybe I have done something wrong or there might be a bug

     

    Thanks

     

    Dan

     

     


    Hello @lalala93,

    I'm sorry for the inconvenience.
    In order to continue the last part of the event quest, head to North of Wastelands and enter the Forest Dungeon Entrance.
    From there, talk to Old Sarah and continue the quest.

    Hope this clarified everything.

    Kind regards,
    Exotyc

    Failed to load illcpp2

    in General Support

    Posted

    2 hours ago, Sajgon said:

    I cant open PROClient,  it become after instant close pro. What i have to do? Redownload doesnt work

     


    Hello @Sajgon,

    I'm sorry for the inconvenience.
    Could you please follow this procedure:

    • Delete all of your PRO files from the device (trashbin too)
    • Add an exception for the client in your Firewall and Antivirus

    Let me know if that worked for you. I'll be waiting for a reply.

    Kind regards

    lvl 100 bannette bugged back to shuppet

    in General Bugs

    Posted

    8 hours ago, Highrise said:

    I evolved my shuppet at level 92 and gave rare candies and evolved it at 100, encountered a wild pokemon and re logged and went back to pc and noticed my shuppet was at lvl 100 and it wasnt evolved after I had already evolved and gave it a mega stone

     

    Hey there!

    I'm sorry for the inconvenience.
    In order to evolve your Shuppet now, you have to use a Mysterious Candy which allows not fully evolved Pokemon to still evolve at level 100.
    You can purchase these in all four department stores, PvE Coin shops and PvP Coin shops for 5.000 Pokedollars, 2 PvE Coins or 1 PvP Coin, respectively.
    Hope this clarified everything, let me know if that worked.

    Kind regards

    Map bug

    in Client Bugs; Music, Graphics, etc.

    Posted

    On 12/13/2020 at 8:18 AM, Hulkbusters said:

    I recently started playing Pokemon revolution online. When I started game, I changed my hair style, clothes colour etc. But when when game starts changes doesn't appear. Every time I login again it ask me to change my hair style, clothes colour, eye colour etc. I tried to change but nothing happened. Pls solve this problem as soon as possible

    Hey there!

    I'm sorry for the inconvenience.
    In order to fix this issue, you need to delete your old PRO files and download the game again from this link.

    I'll be waiting for a reply if that worked.

    Kind regards

    Can someone reply me in general complaint area

    in General Support

    Posted

    3 hours ago, RinRyouto said:

    Hi everyone

    I want to change my current email. However, I have created the topic about that for someday but no one answers me. I hope Staff/GM will consider my request.

    Thanks for your reading


    Hey there!

    I'm really sorry for the inconvenience and the delay.
    First of all, every request will be considered. Currently the email subforum has hundreads of posts and we cannot go further due to verifying every single user.
    This might take a bit now considering that staffs are voluntary work. If you haven't got any answers after 24 hours, feel free to bump your thread.

    Hope this clarified everything.
    Kind regards,
    Exotyc

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