Epithet

Locked as resolved.

Locked as resolved.

Locked as resolved.

Locked as resolved.

Since many months have passed with no reply, I will go ahead and lock this thread. If you return and the issue remains, please either report this thread or create a new one.

Hello again. Which of the four Halloween Gengar mounts would you like in exchange for the Haunter one?

Hello @Shynobionwii. First off, welcome to the game. We will be looking into your case and discussing it internally. In the meantime, please do not trade away your Halloween Haunter Mount. If you do, then I’m afraid any type of refund will be immediately denied. Although that may be the case, keep in mind that you are able sell said mount and purchase the Halloween Gengar Mount, if you so wish. However, to be able to trade, you will need the Rainbow Badge which can be acquired by defeating the Celadon City Gym. Only after that is this option possible. Until then, we will look to see if a refund is in order.

Sorry for the very late response. You should be able to evolve your Riolu using a Mysterious Candy now.

Hello. My apologies for the late response. It appears you never completed this quest on this account, and therefore, you cannot use the Transmat system. You may be confusing it with another account where you did clear the quest. Either way, there is no bug. Please let me know if you have other questions.

Hello. The server was experiencing some turbulence, but it seems to have calmed down now. However, after every major update, like the one we just had, it is normal, and somewhat expected, that crashes happen. There may be more crashes for a little while longer as Devs work to stabilize the servers. We ask for your patience and understanding and we apologize for any inconvenience caused.

Hello @Abuser. My apologies for the inconvenience. Generally, following an update, it's expected that the servers aren't too stable, especially considering the size of this update and the changes that came with it. It seems to me that the servers are more stable now, but crashes are always a possibility. I would recommend not doing anything too important that can be lost to a server crash until the servers become stable enough to where you're comfortable doing such things.

Hello. Please close your client and reopen it. I faced a similar issue and that solved it. Please try that and let me know if it persists.

Locked as resolved.

Locked as resolved.

Locked as resolved.

Glad to see that. I will lock this thread now since it has been resolved. Feel free to create a new thread if you have another issue. Take care.

Hello @Jsnj. My apologies for the inconvenience. The Hoenn Transmat quest was recently updated, which can lead to some complications. Particularly to those players who may have done the quest in the past, or even partially done the quest and then returned to complete it but found it messed up. While we work to resolve your issue, do you mind posting a screenshot of the dialog you receive?

Welcome back! PRO has changed so much over the last 10 years it's almost not even the same game. I hope you enjoy the changes that have been made. Perhaps you'd like to join a Guild to reconnect with the community and meet some nice people. If you ever need any support, the Staff team is always willing to help. Best of luck.

Hello @Ecechaik. My apologies for the late response. The issue should now be fixed. Please try again and let me know if you are successful.

Hello @Yerk. Please accept my apologies for the extreme delay in responding to you. It seems your thread was lost amongst the others. Regardless, 1 Steelium-Z has been removed from your account and 75 PvE Coins have been refunded to you. Please verify everything is correct and let me know if you have any other issues.

Glad to help. Locking this thread for organizational purposes. Please feel free to create a new thread if you have any other questions or issues. Take care.

Sorry for the delay. This is most unusual. Your password should contain only letters A-Z and numbers. Please re-check to make sure there are no special characters in your password, and remember to NOT reveal your password under any circumstances.

Hello @P1t. My apologies for the delay. x1 Choice Specs has been returned to your account. Please verify you have received the item.

Hello @Lyon999. My apologies for the late response. It seems your thread slipped through the cracks. The item "Zangetsu" has been removed from your inventory and 250 PvE Coins have been refunded to you. Please verify you have received the coins.

Hello @Xeenon. Thank you for bringing this to our attention. Before proceeding, are you absolutely sure this wasn't just a case of forgetting to claim your rewards last time?