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Everything posted by Yverneas
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Hello @Nightraven91, I apologise for my late reply. You can pass through that path only when you have talked with Perry in Aphrodia Island and agree to travel to the East side of the island. Hope this answers your question. Let me know if you have any other queries regarding this quest.
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resolved Unable to login since last update PRO
Yverneas replied to Policier's topic in General Support
This issue may arise if your device does not have enough storage or when the client is being blocked by Play Protect (very rarely). Now, as Hermusdxd suggested, can you please try to clear up to 2 GB of space in your Android device, restart it and install the client (no need to delete it again)? Hopefully, you should be able to install the client by following these steps. Let us know how things turn out. We would be waiting for your reply. -
resolved Unable to login since last update PRO
Yverneas replied to Policier's topic in General Support
Hello @Policier, I apologise for the inconvenience. Can you provide us with further information about your issue? Like, what message do you get when you try to login (a screenshot would be preferred)? And which device you are using to run the PRO Client? Also, as a preliminary step, can you try to delete every file of PRO in your device, restart it and download the client again from here? We would be waiting for your reply. -
Hello @Galareah, Valentine-only Coin Shop items, which include Valentine Ninetales-Alolan Mount, are now added to the in-game Coin Shop. Thank you for your patience.
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Hello @Krant7, You are yet to defeat Lance in Dragons Den B1F and hence can't access Cerulean Cave. Remember that you will need a team of only level 100 Pokemon to fight him. Hope it helps you. Let me know if you have any more questions.
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Glad to see that you were able to solve your problem yourself. Don't hesitate to create another topic if you run into any other issue in the future. Have a great day ahead!!
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Can you please try to login again after changing your Wi-Fi on Laptop? If it still doesn't work, then try to open console by pressing F2 in login screen and type connect 45.9.150.75 800 for Silver Server. Let us know how the things turned out after using these methods.
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Hello @Trafadlaw, I am seeing that you are currently online in Silver Server. Does your issue already got fixed?
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I'm sorry, but I am unable to understand how this is unfair. Wish is an event move for Lickilicky/Lickitung, hence it should only be learnt with the help of an Event Move Tutor. If you could perhaps explain on how you feel it is unjust, I would be very interested to hear your opinion. Looking forward to your reply.
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Hello @Liptorizarre69, Wish is an event move for Lickilicky hence you will need an Event Move Tutor for teaching your Lickilicky Wish. Event Move Tutors are only available during an ongoing event. So you will need to wait for Valentine Event Map to be opened and see if the Event Move Tutor for Wish gets added there. I hope this helps you. Let me know if you have any other questions regarding this matter. Kind regards, Yverneas.
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Looks like you were able to solve the problem yourself. Since the is the case, I am going locked this thread as resolved. Don't hesitate to create another topic if you run into a problem or want to ask any question in the future.
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Hello @Borealic0, I apologise for the inconvenience. This issue is already known to our Content Scripters but due to heavy workload and other major things on hand there is currently no estimated time when this will be fixed. Casino Coin Seller NPC is working perfectly, so you can still use it. I hope you will understand will patience until then. Kind regards, Yverneas.
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Cannot install the new update after downloading.
Yverneas replied to Fahim619's topic in General Support
Hello @Fahim619, This issue may arise if your device does not have enough storage or when the client is being blocked by Play Protect (very rarely). Now, can you please try to do the following steps? Delete the old version of PRO Clear upto 2 GB of space in your Android device Restart it and install the client Hopefully, you should be able to install the client by following these steps. Let us know how things turn out. We would be waiting for your reply. -
Hello again @Mattiaita, I apologise for the delay. We have transferred your servers back, unmerged your account, and then force-merged it correctly for you. Now you should get all of your badges, key items, and other things back in Silver Server. Can you please check and confirm the same? We would be waiting for your reply.
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Hello @Henr1que, I apologise for my late reply. The NPC you are speaking with is a regular Reroll NPC, not an IV-Lock Reroll NPC. So it's clear that you have not used IV-Lock Reroll this time. Additionally, it should be noted that the IVs that IV-Lock Reroll locks are only temporarily locked. Instead of 6, it allows you to reroll 5 IVs, and you can choose which one should not be rerolled. And here the IV which is locked, will no longer to locked when you will use another, normal Reroll Ticket next time. I am sorry, but we are unable to provide you with any form of compensation given that there was a confirmation message for accepting the rerolled IVs. I hope you will understand and I hope it cleared all of your doubts regarding your issue. I am sorry again as we couldn't provide you with much of the help. Nevertheless, have a good day!! And let me know if you have any more questions.
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@Mattiaita also, please don't login into the game until it's fixed. Ideally, it won't take much time. I will inform you when it's safe to login.
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Hello @Mattiaita, You have incorrectly merged your Red and Blue servers and then transferred. We are investigating your problem right now and anticipate having a solution soon. Make sure not to trade in your account until then. This will result in the permanent loss of your account. I suppose you can understand the seriousness of the situation.
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Hello @Tayyrific, These are a few methods that may help you with your issue: Rotate your screen 180° (have auto-rotate on) Max your GUI Scale in options Go to Developer options ➾ Display Cutout ➾ Waterfall Cutout Using developer options is not recommended as it can damage your device if used incorrectly. Depending on the screen size of your Android device you may or may not need other options to play comfortably after using Waterfall Cutout. Hope it helps you. Let me know if you have any more questions. Kind regards, Yverneas.
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Glad to know know your issue is now solved. Don't hesitate to create another topic if you run into a problem or want to ask any question. Locked as resolved.
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Hello again @Gisell, I appreciate your patience up until now and apologise for the delay. We have restored back the items in your account. Can you check your account and confirm the same? We will be waiting for your reply.
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resolved Issue with my account need help from staff
Yverneas replied to Nycboy282's topic in General Support
Glad to know that I was able to help you. Now, I will be locking this thread as resolved. If in future you encounter an issue or want to ask any question, then don't hesitate to create another thread. -
Hello @Draking, I can see that you already have Latias. Now to get the second member of Eon Duo—Latios, you would need to go to Birth Island. Birth Island can only be accessed with Mysterious Ticket which is rewarded after completing the World Quest. Remember that it's only a 50-50 chance to get the Legendary Pokemon on Birth Island. If 1st encounter was a pseudo-legendary then the next encounter will 100% be a Legendary Pokemon if you have the necessary requirements completed. Hope it helps you. Let me know if you have any other questions regarding this. Kind regards, Yverneas.
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Hello @Bobby2, NPC Flying Type Lover will only accept a Pidgey which is of level 5 or below. As in b oth of your screenshots you are showing him level 7 Pidgey, he is not accepting them and telling you to catch another. Hope it helps you. Let me know if you have any other questions regarding this quest.
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resolved Issue with my account need help from staff
Yverneas replied to Nycboy282's topic in General Support
Hello @Nycboy282, When I looked over your account, I couldn't find the things you stated before or after the merge. However, there is an account by the name of Genshingamer that appears to be related to you, and it's possible that this is the account you are mistaking for this account (Nycboy282) since Genshingamer has all the things you have described. Let me know if that's the case. -
Glad to know that you can play the game again. As the issue has been resolved this thread will now be locked. In the future, if you run across a problem or have a query, don't be afraid to start a new topic. Have a good day.