Houndstone

Hello there! @Kennnek Your Gardevoirite has been returned. Have a great day! Houndstone

Hello there! @Principehnt Could you provide a screenshot of the error message when trying to log in? I hope to get this issue resolved quickly for you. Houndstone

Glad to hear the problem is solved. I'll lock this topic now. Have a great day! Houndstone

Hello there! @Syro92 I'm afraid to inform you that there are no plans for an IOS release. This is due to how Apple structures the App Store, making it impossible to release PRO on iPhone. I know this isn't the answer you was looking for and I apologize for that. Have a great day! Houndstone

Hello there. @Cerebrus6 Rewards for the Valentines Chess ladder in previous years were collected from Psychic Gertrude in Vermilion House D Top. If you managed to achieve ladder placement this year, I'd advise you to talk to this NPC to see if you can claim your rewards. Have a great day! Houndstone

Hello there! @Nathrae I apologize for the delayed response. At the moment, the only way it would possible to move using a single key would be to use a mouse. Left clicking on the screen and dragging in any of the four directions would allow you to move in your desired direction. Currently there are no plans to implement another movement input method I'm afraid. As a player with a disability too, I can sympathize with you here. The Staff team are always looking for ways to make the game more accessible to more players, so I urge you share your thoughts in Suggestions I'll lock this topic now. I hope your situation improves and that my suggestion helps make it a little easier to play. Have a great day! Houndstone

Welcome back! @Byreallive I hope you enjoy your return to PRO! Houndstone

Glad to hear its working and welcome back to PRO! I'll lock this topic now but if you need any help in the future we're always happy to assist you. I hope you enjoy playing again! Houndstone

Thank you @Vociferous for redirecting and thank you @Stevan01 for creating a topic in the correct area. Another thank you to the both of you for your patience. I'll lock this topic now. Have a great day! Houndstone

Glad to hear the issue is resolved. I'll lock this topic now, but if you need any help in the future you know where to go! Have a great day! Houndstone

That is strange. In most cases, a change to an alphanumerical password fixes this issue. If you are certain that there was no misspellings in your username or password and that it contains only letters and numbers now, do you have another device you could try logging in on? I apologize again for the difficulties you are facing. I really hope to get you back to playing again soon. Thank you for your patience. Houndstone

@Lordkira2009 Welcome back! I hope you enjoy discovering a LOT of new content! Houndstone

Is it possible that your password contains any special characters? If your password does contain any kind of special characters, please change your password to be alphanumeric (only letters and numbers). Passwords are case sensitive. Is it possible that your password may contain a capital letter? Thanks again Houndstone

Hello there! @Bidous I am sorry to hear about your problems with logging in. Please try taking the following actions and let me know the outcome. 1. Erase all PRO-related-files from your computer 2. Flush the trash-bin 3. Download the client again Here 4. If you are still unable to log into the game after taking these steps, try using a VPN I hope to get the fixed for you soon. I look forward to hearing from you! Houndstone

Hello there! @Jianychta I apologize for the delay. Your Gyaradosite has been returned. Have a great day! Houndstone

@Jsdhillon There is no way to speed up the process I'm afraid. As I mentioned in my last reply, requests are usually handled in the order that they was received. I apologize again for the delay but your only option would be to try and remain patient. Thanks again. Houndstone

Hello there. I'm sorry to hear about this inconvenience. I apologize but I'm afraid devolution service is only offered in exceptional circumstances, for example a Level or EV servicer evolving a Pokemon they don't own by mistake. In the case of players making mistakes, we don't consider requests for devolution. I know this isn't the outcome you was looking for and I am very sorry for that. Your only option now would be to obtain another Nincada and make sure to leave a spare slot on your team when evolving it. Thank you for understanding the decision here. As there is nothing else that can be done here, I'll lock this topic. Have a great day! Houndstone

I'm afraid until the TMs are added to game, there is nothing that can be done. I apologize for the incovenience, I know how frustrating it can be waiting. I know this isn't the outcome you was looking for and I apologize for that too. Thank you for remaining patient. I'll lock this topic now but if you need any help in the future you know where to go. Have a great day! Houndstone

Hello there. As you may have noticed, PRO is currently in the process of updating to Gen 9 mechanics. In Gen 9, Ursaluna learns both Fire Punch and Ice Punch via TM. Currently these TMs are not available in PRO and these moves are taught to some Pokemon via In-game tutors. Since Ursaluna doesn't learn these moves from a tutor, it can't learn these moves in PRO until the TMs are available. I apologize for any confusion surrounding this matter. I hope the TMs are added soon. Houndstone

Hello there. At the moment, there is no ETA for any of the things you have mentioned I'm afraid. New Pokemon are added in frequent updates. A recent example would be the addition of some Pokemon from the Hisui Region. Regarding major game updates like the Server merge and new regions/Pokemon, please keep an eye on the official Discord for announcements. I'll lock this topic now, but if you need any help in future you know where to go! Have a great day! Houndstone

Hello there, I apolgize for the delayed response. It seems that you haven't yet beat the Hard mode tournament with a Ghost mono-type team. In order to obtain the Z-Crystal you would have to win 6 matches on Hard mode. I'll lock this topic now, if you need any help in the future you know where to go! Have a great day! Houndstone

Glad to hear the issue has been resolved. I'll go ahead and lock this topic now, but if you need any help in future you know where to go! Have a great day! Houndstone

Correct. You can rechallenge Nikola until you beat them and successfully catch Kyurem. Houndstone

Dont worry @Jarriraza, Kyurem will indeed be catchable again via beating Nikola boss again once the cooldown has ended. As @Nlyax correctly said, you would have to wait 21 days for the cooldown to end. I apologize for the confusion around this and for the delay in obtaining your Kyurem. I would recommend preparing a Master ball during this time to avoid any further delay in catching Kyurem. Have a great day! Houndstone

@Jsdhillon I'd advise against cancelling a request and starting a new one. It would only slow down the name change process as requests like these are usually handled in the order that they was received. I apologize again for the delay here. Have a great day! Houndstone