Houndstone

Hello there @Jjiyun I apologize for the delay in handling your case, we are a little short on hands at the moment. I can see you have a 2FA case open, so all you have to do on your end is try to remain patient. Your case will be handled by the responsible Staff member when possible, but delays are to be expected I'm afraid. Thank you for your patience. Have a great day! Houndstone

Hello there @Tgbnamish I apologize for this inconvenience. If you haven't already, it is advised to set an alphanumerical password, (just letters and numbers) as special characters can cause problems when signing in. Passwords are also case sensitive. With all of this is mind, could you try signing in on the dashboard again and let me know the result? (Making sure there are no typos in the username or password) Thank you in advance. I hope to get this resolved swiftly. Houndstone

No problem, I'll lock this topic now. If you have any questions in the future, don't hesitate to ask them by creating a new topic. Houndstone

Hello there! @Xouman The best place to track things like these would be the sections of the official Discord entitled "Announcements" and "WQ-Outbreaks-Announcements". They can indeed be suprises for the whole community and appear without any previous announcement, so it's best to keep an eye on these channels for any news. I hope this answers your questions. Have a great day! Houndstone

Hello there @Ekel1717 I'm afraid Staff no longer offer delevelling services since the introduction of Mysterious Candy. The only solutions here would be to catch a fresh Sync to use or to use another Pokemon of the correct level with your Sync in the second space on your party. I know this isn't the outcome you was looking for and I apologize for that. I'll lock this topic now. Thank you for understanding and have a great day! Houndstone

Glad to hear, I'll lock this topic now. Thanks again! Houndstone

Hello there! @Teddyb The issue has been fixed and you should now be able to use the sailor as intended. I apologize for this inconvenience and thank you for your patience. If you could confirm that everything is fixed when you're not busy, I'd be very grateful. Have a great day! Houndstone

Hello there @Thekaypee I apologize but a devolution request will not be considered here. Staff only offer such services in exceptional circumstances, such as the Pokemon being evolved by a 3rd party during services. I understand that this isn't the response you was looking for and so, I apologize again and thank you for understanding. I'll lock this topic now. Have a great day! Houndstone

No problem, I'm happy to help. I'll lock this topic now but if you need any help in the future, you know where to go. Houndstone

Hello there @Swordofmercy24 and @Lobo004 I would recommend you both creating topics here: 2FA Email Recover Assistance This will enable you to have your desired email addresses on your account(s). There could be a short delay dealing with your email changes and so, I thank you both for your patience. I hope you both have a great Houndstone

No problem! I'll lock this topic now but if you need any help in the future, you know where to go. Houndstone

Hello there! @Luffey7 It appears this Ralts was sold on 22/03/2025 for $1,700,000, a Nature Reroll and a Master Ball. If you need any further assistance, please let me know. Have a great day! Houndstone

Hello there! @13gh0st13 It is not possible to scale the waterfall on Route 208. To use Waterfall in the overworld, simply teach it to a Pokemon in the party and then use Surf or a Surf Mount. You will then be able to Surf up a waterfall. There are no happiness requirements and you don't have to manually click the move either. I hope this covers everything. If you need any more help, please let me know. Have a great day! Houndstone

Hello there! @Vantubeo2001 PRO is currently in the process of switching to Generation 9 mechanics. In Gen 9, many moves are now TMs that were not in previous generations. Due to the vast work load, (but also thanks to PRO's frequent updates) new moves and TMs have started to arrive in PRO, with a wave of them added in the most recent update. Currently, it is only possible for Ursaring to learn Fire Punch, not Ursaluna. This is because Ursaring has been able to learn Fire Punch via Move Tutors in previous generations. I understand it can be frustrating if a player is unaware of this or forgets to teach the move before evolving. I have done this myself and I am hoping the TMs are added soon, but we'll have to wait and see. The TM will be coded and available in a future update. Thank you for your patience and have a great day! Houndstone

Hello there @Nyong PRO is currently shifting towards Generation 9 Mechanics. In Gen 9, Ursaluna learns Fire Punch via a TM. Without this TM in PRO at the moment, Ursaluna cannot learn Fire Punch. Like @Bfgo said, i'm afraid you would have to wait for the TM to be added. Reversing evolution is only done in exceptional circumstances, like when a player pays for services and their Pokemon is evolved by a third party. I know this isn't the decision you was hoping for and I am truly sorry that. I hope that the TM is added soon and you are able to have you desired moveset. I'll lock this topic now. Have a great day! Houndstone

Hello there! @Errorfull805 Is it possible you could be playing on an alt account? I hope to get this issue resolved for you. Houndstone

Hello there @Cloysterface I apologize for the delay. I can see that you do indeed have 2FA thread open so all you need to do now is try and remain patient. We are currently experiencing a high volume of requests so I apologize for any further delays. Thank you for understanding and for your patience. I'll lock this topic now. Have a great day! Houndstone

No problem. I'll lock this topic now. Good luck with your Johto adventure and have a great day! Houndstone

Hello there! @Gogowheat One of the requirements to start the Pinkan Quest is the player must be biregional Champion (Kanto and Johto). Once you have become the Champion of Johto by beating the Elite 4, you will be able to start this quest. I hope this clears things up. If you have any other questions, please let me know Houndstone

Thank you for your patience. Your Heatran has been restored and you may log back in. I'll lock this topic now. Have a great day! Houndstone

Hello there @Mrthangxk2000 I am able to restore your Heatran. This will be the only time this service is offered, so please make sure not to release your Heatran a third time. Please log out and let me know when you are offline. Houndstone

@Kid0528 If you still can't find the verification Email after another search, then it would be best to wait for a response to your 2FA thread. I thank you for your patience with this matter. @Vvox I would recommend making a post here:2FA - Email Recover Assistance I'll lock this topic now. I hope you are able to get back to playing soon. Houndstone

Hello there @Haezi I apologize for the delayed response. Are you still having these issues with crashes? I hope to assist you with this problem Thank you for your patience. Houndstone

Hello there! @Pthame I apologize for the delayed response. Currently, the game is switching towards Generation 9 mechanics. In Gen 9, Hail is indeed replaced with the new weather effect; Snow. At the moment, Hail still exists in PRO alongside Snow. The ability Snow Warning has been updated, which now sets Snow. Chilly Reception has also been added. For now at least, Hail will remain in the game and keep its pre-Gen 9 function. This could be changed in a future update. I hope this clears things up but if you have any other questions, I'd be happy to help. Thanks again for your patience and have a great day! Houndstone

Hello there @Rhaegar92 I apologize for the delayed response. Could you elaborate a little more with regards to how you are being logged out? Is this happening exclusively when entering a PvP battle or does it also happen with other battles? Are you playing with a stable internet connection? i look forward to your response. Houndstone