Adiuvo

Hello again, I've talked with the CS team, and have come to conclusion that you did complete the quest previously in 2020. There is a specific variable that is triggered when a player starts the battle with the quests Valentine Clefable, and we found that on your account. However, there is not a specific variable that shows if a player actually catches the Clefable. I have searched significantly and have been unable to find the Clefable either released, submitted to Collector Joro, or traded to another account. As far as I can tell, you battled the Clefable but failed to catch it. I know this is probably not the answer you wish to hear, and I apologize that I am unable to provide you with a better one. However, you can still encounter Valentine Cleffa, Clefairy, and Clefable where ever they spawn in the wild, including on the Event Island at the spawn Aphrodia Island West. Please let me know if you have any further questions

Hi Zuniga, I've reached out to the Content Scripter team to see if we can figure out the issue. Its possible you may have started the quest in 2020 (which is why you have access to other locations), but did not fully complete it. In the mean time, you can try looking through our Guides section and see if you can find a walkthrough for the quest, or look for a video on youtube. You could try to follows step by step the quest and see if there was a point you may have stopped at. I'll reach out once we know more.

Glad to hear it. I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hi @Darkson, You request has been granted. The Shiny Tyranitar mount has been removed from your inventory, with a Shiny Absol mount added to replace it. Please check your bag and verify the exchange.

Hello @Themarvelx, Your Gallade has been recovered, please check your PC for it.

On Aphrodia Island East, if you go south of the wedding to the stairs, are you able to walk on the clouds? If so, please continue South East until you find another island. When there, follow the path south until you come across more clouds that go west. Following these clouds will bring you to a smaller island. On this small island, please see if there is a Clefable Npc present. Compare with this image, where the red circle is. If there is a Clefable there, interact with it and see if you are able to battle it

Hello @Zuniga, Im sorry you're having issues related to the Valentine quests. Do you currently have access to other routes on the event island, like Aphrodia Island East?

Hello @Darkson, I have forwarded your requests to the appropriate staff members. Once I get a response, I will make sure to let you know

Hello @Andrik88, Im sorry to hear you're stuck and can't move. Can you please provide me a screenshot of where you're stuck? Or any details of where you are?

All good, just glad you have it! I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

@Technoboy10000, It should be located in the top icon, the actual bag symbol

Hello @Jafah, Apologies for the delayed response. I'm sorry to hear you were having a few difficulties playing the game. I see you have been playing since this post, but I still wanted to check up with you. Can you please confirm everything is now working normally?

Hello @Technoboy10000, Is this regarding your other account? I see the Salamencite showing up currently in your inventory, can you please double check for me?

Excellent, glad to hear it. I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello @Xtrapox, Im sorry to hear about your difficulties in accessing Trainers Valley. Upon looking up your profile, I see you currently have 118 Caught Data for the Kanto region (Gen 1), just 2 short of the required 120. I believe once you catch 2 more of the uncaught Gen 1 dex, you should then be eligible for Trainers Valley.

Glad to hear it. I will now close this thread as the matter has been resolved. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello @Onill, Apologies for the delayed response. I suspect the issues you were encountering were due to the client updates, which I believe have been solved. I see you have played quite a bit since your post, can you please confirm you are no longer having problems?

Hello @Chusikrts, Apologies for the delayed response. I see you have logged in quite a bit in the last 2 weeks, can I interpret that you are now able to play on your phone without the crashing?

Hello @Vangogsan, Apologies for the delayed response. Since the update, I now see the spawn has been corrected in the Pokedex. Can you now see route 28 on the list in game as well?

Glad you were able to get it solved If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello @Senpai93, The staff has recently released corrections which should fix this issue. Please download the newest version of the client, which can be found here Please let me know if it solves your issue

Hello @Vegetarox, The staff has recently released corrections which should fix this issue. Please download the newest version of the client, which can be found here Please let me know if it solves your issue

Hello @Ghibas, The staff has recently released corrections which should fix this issue. Please download the newest version of the client, which can be found here Please let me know if it solves your issue

As there have been recent logins but no reply, I will assume the matter has been resolved and will close this thread. If you need any help in the future, please feel free to create a new thread. Have a great day!

Hello again @Darkiler, Server transfer is now available again from your dashboard. Have a great day!