Zarachi

Hello @Poke024! Apologies for the issue you are experiencing. It is not a bug, to be able to get the Salamencite Mega-Stone, you will require the Mega Bracelet. From our database, you dont have the Mega-Bracelet. As stated there to be able to get the Mega-Bracelet you will require these requirements: - Have a pokemon who have a mega-evolution currently in game (ZA mega dont count) and level it to 100 - Need to be your OT - Has maximum happiness - Have a total of 510 EVs (These one can be on any stats as long it is 510 EVs) Once you done with getting the mega-bracelet, re-speak with the npc to be able to get the Salamencite! Hope this clears your question! I wish you a wonderful day and a fun time playing PRO! Very Respectfully, Zarachi

Hello @Darknesskings! Apologies for the issue but it is not a bug. Mold breaker is not supposed to cancel every abilities. As stated here : When a Pokémon with Mold Breaker uses a move, the effects of all Pokémon's ignorable Abilities are ignored for the execution of that move. (Ignorable Abilities are most Abilities that could potentially negatively affect the success, damage, or effects of a move if possessed by the target of a move or its allies. Mold Breaker prevents a target's ability from affecting moves that the Mold Breaker Pokémon uses. It only affects abilities that change the power, accuracy or other effects of moves. But here Keldeo ability is a own pokemon ability, if you get hit by a Dark Attack, it raise the ATK always. You can find all the ability affected by Mold Breaker there Hope this clear your question. Very Respectfully, Zarachi

Hello @Slaaaark! First of all, apologies for the delay. And I'm sorry to hear about your issue. You should now be able to get Latias from Birth Island but I will ask to speak to the TV in your Hoenn Mom House at Littleroot to be able to trigger the Eon quest. Let me know if it's not the case. Waiting forward for a response. I wish you a wonderful day and fun time playing PRO! Very Respectfully, Zarachi

Hello @Raumanian! Apologies for all these issues. Your account should be unlocked and your account have been merged to Silver. Once again Apologies. I'll now proceed to lock this topic but dont hesitate to create another onr if you meet any errors, issue... Have a wonderful day and a fun time playing PRO ! Take care, Zarachi

Hello @Hoshiyomi6211! Welcome back to the game! Hope you enjoying your game and have fun! If you need any help, dont hesitate to ask in General support, we will be gladly happy to help you as staff team! Game changed a lot in 10 years! I wish you a wonderful day/night!

Hello @Raumanian! Apologies for all these issue. If you wonder what happens, your server transfer failed and you got this error. Your account has not been activated issue should be resolved now. Let me know if it not the case. Once again Apologies for all these issue. If you can to transfer, be sure to reset your device before trying. I wish you a wonderful day and have fun playing PRO ! Very Respectfully, Zarachi

Hello @Raumanian! Apologies for the issue you are encountering. Transfer server was down due a to a fix required as stated around 2 weeks ago But it got resolved few hours ago and you should now be able to transfer again. Can you try again if you havent! Waiting for a response to know if it got resolved. Very Respectfully, Zarachi

Hello @Miccim! Apologies for the inconvenience with this interaction. It is due to the fact that you have a Toxicity-Low in your party. It has been forwarded to the team and will be fixed within the next-server restart. During the meantime if you have the opportunity to use another electric type pokemon, I highly recommend you to do that. Once again apologies for the issue. Very Respectfully, Zarachi

Hello @Sesosojito! Apologies for the issue you are experiencing. Slowking doesnt learn Teleport in his learnset. But he learn a similar move which allow you to get Momentum, called Chilly Reception. You can found it in the move Relearner once you have your Slowking evolved. I wish you a wonderful day and have fun playing PRO ! Take care, Zarachi

Hello @Sesosojito! Apologies for the issue you are experiencing. James NPC doesnt offer the Reroll ticket by himself. He does offer a Nature Reroll if you have completed no quest during the Valentine Day event. To be able to get the IVs locked Reroll Ticket, you will have to go to the building before the Garden and you will have to spoke with a NPC called "Psyduck Fan", he can be found in one of the right-side room. Hope it answer your question. I wish you a wonderful day and a fun time playing PRO! Very Respectfully, Zarachi

Hello @Misterdando! Apologies for the delay in the answer and Apologies about your issue. Is your issue solved and are you now able to entering the Level 50 monotype challenge ? I briefly remember there was some NPC issue after the new client release but everything should be sorted now. Waiting for a response in your side. Once again Apologies for the issue. Have a wonderful day and a fun time playing PRO! Very Respectfully, Zarachi

Hello @Furiousbliss! First Apologies for the delay in the answer and Apologies for the issue you are experiencing. The reason of this interaction could be : -Victini used Trick Room and since you are at +400 speed Ninetales Alolan and Starmie outspeed you and always attack before you. Hope this clear your question. Have a wonderful day and Good Luck for season end! Have fun playing PRO! Very Respectfully, Zarachi

Hello @Darkdestro! It is not a bug. Event map is not open yet, you can only hunt the Valentine form in the wild (everywhere except pinkan island). There is no ETA when it will open but I recommend you to check the announcement channel in PRO discord to be noticed when the event map will be open. Very Respectfully, Zarachi

Hello @Wuweiwushi! Apologies for the issue you are experiencing. First, I would like to tell you that you are not doing Pikachu Z-Crystal quest currently, you are doing the Alolan Z-Crystals quest which is for : - Mimikyium Z - Kommonium Z - Lycanium Z - Aloraichuim Z But here as stated by the NPC, you have to go to Celadon City to fight her sister called "Pikala" make sure to have a Pikachu in your party to be able to fight her! I highly recommend you to check this video about the Z-Crystal since there is no wiki page about that currently, here is the link of the guide! Dont hesitate if you have any further question, I will gladly answer them! I wish you a Good Luck during the quest and have a wonderful day and fun time playing your beloved game called PRO! Very Respectfully, Zarachi

Hello @Daworker! Apologies for the issue you are experiencing. I recommend you to disable the new setting added in today client : Stream Music. Waiting for a response in your side to know if it resolve your issue. Once again Apologies for the crash, I can understand it's frustating. Have a wonderful day/night and a fun time playing PRO! Take care, Zarachi

Hello @Jackstermac1! Apologies for the delay, I'm sincerely sorry. You should be refunded and your Sturdy Hiking Boots have been removed. Waiting for a response in your part. Once again Apologies for the time it took. Very Respectfully, Zarachi

Hello @Inces! Apologies for the issue you are dealing with. I would like to recommend you to disable the Music Volume via the setting by using the little tick. It is a known issue where music corrupt on rare case when trying to download. It is being worked on by DEV but NO ETA when it will be fixed. Waiting for a response if it solves your issue. I wish you a wonderful day and a amazing time playing PRO! Take care, Zarachi

Hello @Agentace! Apologies for the issue you are encountering, it's a sad new. Unfortunately, we dont offer these type of service to restore form/normal pokemon you run away by mistake. It is your own responsability to be careful when you see a pokemon you want to catch. That why the pop-up is there to be aware that you have a form. I know it was not the answer you were waiting for and I sincerely apologies, I understand it can be frustating. I'll now proceed to lock the thread but dont hesitate to create another one if you meet any issues, problems etc.. I wish you a wonderful day and have fun playing PRO. Very Respectfully, Zarachi

Hello ! Nice to hear your issue got resolved! As it is resolved, I'll now proceed to lock the topic! Once again, apologies for the issue that cause and thanks for the report, dont hesitate to create another thead if you meet any issues, problems during your game time. I wish you a wonderful day and have fun playing PRO ! Very Respectfully, Zarachi

Hello ! Nice to hear your issue got resolved! As it is resolved, I'll now proceed to lock the topic but dont hesitate to create another one if you have any further questions, issue etc... I wish you a wonderful day and fun playing PRO! Take care, Zarachi

Hello @Lcl3! Apologies for the issue you are experiencing. As stated there Requirement is: [Changed] To start the Cresselia Quest, you require all non-legendary caught data for Sinnoh and Sinnoh Championship. But from our database, you are missing few pokemons such as : Magmortar, Porygon-Z, Carnivine, Hippodon, Shieldon and his evolution and Dusknoir ! You will require to catch them to be able to start the Cresselia quest. More informations about the quest can be found in the Wiki ! Hope this clear your issue and dont hesitate if you have any further questions! Take care, Zarachi

Hello @Huntercam! Apologies for the issue you are dealing with. It is not a bug, you will have to go to the Dept. Store Underground. But before this, I recommend you to buy a Fresh Water in the vending machine at last floor of Dept. Store and a pokemon with a sleep move such as : Sleep Powder or Spore (Highly recommend you to catch a Caterpie in the Ilex Forest before Goldenrod City) and you will be able to process into the Team Rocket Hideout, keep in mind that it will be a Hide and Seek and you will have to speak with a lot of crate to save Abandonned pokemon. More informations can be found there ! Hope this clears your question, dont hesitate if you have any further question! Very Respectfully, Zarachi

Hello @Giaznta! Apologies for the issue you are dealing with. To be able to play on Silver server, you will require to merge one of your progress of either Red or Blue server. You can merge from the Dashboard ! Just make sure to merge the account you want your progress to go, your main server. Hope this clear your question and I wish you a wonderful day and fun time playing PRO! Very Respectfully, Zarachi

Nice to hear it got fixed. Once again Apologies for the issue. I'll now proceed to lock the thread but dont hesitate to create another one if you meet any bug, issues, questions etc.. Very Respectfully, Zarachi

Hello @Karimjo! Apologies for the issue you are experiencing. I would kindly ask you to try again to spoke to the NPC to know if you still have the error ? Waiting for an answer. Very Respectfully, Zarachi