Satellar

Hi! Thank you for reaching out in regards to the second Steelium Z Crystal Purchase. Unfortunately, we are unable to offer a refund in this case, Due to the purchase being made approximately 15 months ago, and there isn’t enough information available for us to verify the transaction details. Since the currency used (PvE or PvP coins) isn’t known and cannot be confirmed on our end, we are unable to process the refund. I understand this may be disappointing and i apologize i cannot help further, but due to the time passed and lack of known details, the purchase has to be considered as final. If you have any other questions regarding this then please feel free to let me know! Otherwise i will lock this thread, and if you have any future issues please reach out to us with a new forum! Thanks! Satellar 🌟

Hi! I apologize for the delay in response and the misinformation i gave earlier! Your Mysterious Ticket has been refunded for you, make sure to check your inventory for it! If you have any other questions please let me know! Thanks, Satellar 🌟

Ah! My apologies for the misinformation I will look into this and see what i can do and i'll let you know! Thanks! Satellar 🌟

Hi! I am sorry to hear you were having problems trying to catch Entei and Raikou, but the situation you are describing is most likely not a bug. In Pokémon Revolution Online the Mysterious Ticket encounter for Birth Island isn't guaranteed to give you either Raikou or Entei even if you have not been able to catch them yet. You are still able to get other rare Pokémon such as the Hydregion as he is classed as a Pseudo-Legendary, this all depends on how the system rolls your encounter. Because of this, using the ticket and not getting the desired legendary is considered normal and so tickets are not usually refunded. Re-interacting with Suicune will also not change the results of the previous ticket that was used. If you do believe something has gone wrong during this encounter then i encourage you to report it in the bug forms with any proof you may have, but unfortunately from what you're describing it looks like intended behavior more than a bug. I understand this isn't the outcome you were hoping for, however if you are able to provide any evidence of it being a bug then i will look further into this for you. Thanks! Satellar 🌟

Hi! I am sorry to hear about the issue regarding the accidental evolving of your Pokémon, sadly De evolving Pokémon is not something us as PRO staff can offer. De evolving can be permitted if its provider to service provider without the consent of the owner, With that being said De evolving your Pokémon is something I cannot provide otherwise. I can understand this isn't the outcome you'd have hoped for and with that I apologise, it's ultimately up to the player to ensure that when evolving/not evolving that they are cautious with the option they choose. I will go ahead and lock this thread, however if in the future you have any more questions or need any more help please reach out in a new topic! Thanks! Satellar 🌟

Refunded! Since the issue has been resolved i will go ahead and close the thread! Feel free to open up a new thread if you have any more issues or questions! Thanks! Satellar 🌟

Okay no worries! Could you let me know what currency you used to buy the Steelium Z? (PVP or PVE) Thanks! Satellar 🌟

Hi! I will try to help however i can! Could you please provide any evidence you may have regarding this purchase so i can help refund it for you! Thanks! Satellar 🌟

Hi! this is a discord issue rather than a game issue, you said that your friends can see the game as you play, this can mean the overlay itself just isnt working properly. Here are a few things you can try to fix this- you can try enabling the game overlay in discord settings- game overlay check that PRO is added in the registered games section you could try and run the game as an admin sometimes changing the game from borderless/windowed to fullscreen can help with these issues Let me know if any of these solutions work for you! Satellar 🌟

Hi! Sorry to hear about your item getting bugged out, Your item has now been restored for you, make sure to check your inventory for it! If thats everything then i will close this thread! Feel free to reach out if you have any other questions in a new thread! Thanks, Satellar 🌟

The Tree axe should be added in your inventory now! I apologise for the missed item! Thank you! Satellar 🌟

Your items should have been recovered for you! they should be in your backpack! If you have any other questions feel free to reach out! Satellar 🌟

What i mean is were you able to take a screenshot of the email before sending it through print screening/snipping tool or any other way of taking a snapshot of your screen, if not then can you describe the items that was attached to the email, try and provide as much detail as possible, that way we can help much more smoothly Satellar 🌟

Hi! Could you please send me any Screenshots/Evidence you have regarding the email you sent? Thanks! Satellar 🌟