Hallowglow

Hello! I'm very sorry for the inconvenience and for the delay. At the moment, Sneasler is unable to learn Acrobatics due to the way certain NPCs are currently coded. In this particular case, the NPC responsible for teaching the move uses a system that does not update alongside the server, unlike some other NPCs. As a result, even if a move's learning method is available, the Pokémon may not be able to learn it. For now, Sneasler cannot learn Acrobatics. However, this may change in the future. We understand that this may affect your PvP and PvE strategies, and we sincerely appreciate your patience and understanding. Kind regards. Hallowglow.

Hello! To board the S.S. Anne, you'll first need to visit Bill's House on Route 25. After finding his research book (under his pillow), Bill will give you the S.S. Ticket, allowing you to continue your journey. Here's a Kanto Guide, which you may find helpful for your future progress. Kind regards. Hallowglow.

Hello! I'm sorry for the inconvenience. The message you received indicates that the client was unable to connect through the first proxy and therefore canceled that login attempt. Please wait a few minutes for the client to connect through a different proxy, then try logging in again. If the issue persists, please try connecting using a different network (for example, by switching from Wi-Fi to mobile data, or vice versa). If that is not possible, you can also try using a VPN. I hope this helps. If you need anything else, please let me know. Kind regards. Hallowglow.

Hello! Could you please verify that the email address linked to your account is correct by checking your Dashboard → My Account? Please make sure there are no typos or mistakes in the registered email address. If the email is incorrect or you no longer have access to it, please create a thread in 2FA Email Recovery & Assistance, where the appropriate team will be able to help you further. If the email address is correct, please try requesting the verification email again by double-clicking "here". Kind regards. Hallowglow.

Hello! You can go to any region. We appreciate your patience while we look into this issue. Regards. Hallowglow.

Answered in Report Center. I'll proceed to close this thread Have a nice day. Regards. Hallowglow

Hello! According to our records, you currently have 2 Unknown Hats in your possession. It was my mistake not to clarify that you had already obtained it before, I apologize. I will get back to you once I have more information. Kind regards. Hallowglow.

Hello! I have forwarded the issue to the appropriate team for further investigation. We appreciate your patience and understanding while this is being reviewed. We understand that situations like this can be frustrating, and I apologize once again for the inconvenience caused. Kind regards. Hallowglow.

Hello! I'm sorry to hear you're experiencing this issue. Please note that you do not need to battle every NPC, including Mako, to complete the tournament. The NPCs can battle each other during the tournament, which may cause some of them to become unavailable. You only need to obtain 7 or more points to progress. The 12 points are the maximum amount you can achieve, not the required amount. Could you please speak with Mannes and send me a screenshot of all the dialogue you receive from him? Kind regards. Hallowglow

Hello! Your Pokémon has now been restored. For future restoration requests, please use the Restore Pokémon Megathread on the forum or #requestChat on Discord. Kind regards. Hallowglow.

Hello! Since we haven't heard back from you for a while, I'll proceed with closing this thread due to inactivity. If you need any further assistance in the future, please don't hesitate to create a new thread. Have a great day! Kind regards. Hallowglow.

Hello! Thank you for the additional information. Since both of your accounts are able to connect to the Gold server and there are currently no issues affecting the Silver server, this does not appear to be an account-related or server-side issue. Please try connecting using a different network (for example, by switching from Wi-Fi to mobile data, or vice versa). If that is not possible, you can also try using a VPN. Kind regards. Hallowglow.

Hello! Please keep in mind that Pokémon spawns, including whether a Pokémon is available as a free spawn or requires Membership, can change over time. Spawn locations and requirements are adjusted periodically depending on the current balance of the game. These changes are not always permanent, and previous availability does not guarantee that a Pokémon will remain obtainable in the same way forever. If you need Membership there are several ways to obtain it. Membership can be purchased through the Coin Shop, traded from other players, or obtained as a possible reward from certain activities and events. The team in charge is currently investigating this issue. We appreciate your patience while they look into it. We will provide further updates once more information is available. I hope this information was helpful. Regards. Hallowglow.

Hello!! Sorry for the delay and all the inconvenience. This message means that the client was unable to connect through the first proxy and therefore canceled that login attempt. Please wait a few minutes for the client to switch to a different proxy, then try logging in again. This should resolve your issue. However if you are still unable to log in, please let us know. Kind regards. Hallowglow.

Hello. Due to inactivity, I will be closing this thread. If you need any further assistance in the future, please don't hesitate to contact us. Have a great day. Kind regards. Hallowglow.

Hello. Due to inactivity, I will be closing this thread. If you need any further assistance in the future, please don't hesitate to contact us. Have a great day. Kind regards. Hallowglow.

Hello. Due to inactivity, I will be closing this thread. If you need any further assistance in the future, please don't hesitate to contact us. Have a great day. Kind regards. Hallowglow.

Hello. Due to inactivity, I will be closing this thread. If you need any further assistance in the future, please don't hesitate to contact us. Have a great day. Kind regards. Hallowglow.

Hello. Due to inactivity, I will be closing this thread. If you need any further assistance in the future, please don't hesitate to contact us. Have a great day. Kind regards. Hallowglow.

Hello. Due to inactivity, I will be closing this thread. If you need any further assistance in the future, please don't hesitate to contact us. Have a great day. Kind regards. Hallowglow.

Hello. Due to inactivity, I will be closing this thread. If you need any further assistance in the future, please don't hesitate to contact us. Have a great day. Kind regards. Hallowglow.

Hello! I’m sorry for the inconvenience but we don’t offer de-evolve or de-level service, as it says here. I'm sorry I can't give you the answer you're looking for. You'll have to hunt another Galarian Corsola in its area. Good luck on the hunt! Have a nice day! Regards! Hallowglow.

Hello! Thank you for letting us know you were able to resolve the issue. If you need anything else, please don't hesitate to contact us. Regards. Hallowglow.

Hello. I'm sorry to hear you're experiencing this issue. Please try waiting a few minutes after launching the client, as it may take longer than expected to finish loading. If the issue persists, I recommend downloading a fresh copy of the client and trying the 32-bit version instead, as this, sometimes, has resolved the issue for some users. Additionally, please check whether Windows Defender or your antivirus has quarantined any game files, as this can prevent the client from starting properly. Kind regards. Hallowglow.

Thank you for letting us know! If you need anything, please, make a new post. I'll lock this thread. Regards. Hallowglow.