Astraea

Hi there, It appears you've accidentally released the Honchkrow you've mentioned; I've gone ahead and recovered it for you (it should be in the last box of your PC). Could you go ahead and have a check for me? Kind Regards, Astraea.

Hi there, Sorry to hear that you lost access to your current e-mail. You can change your e-mail by clicking your name in the top-right corner and selecting "Account Details". You should be brought to a landing page; on the e-mail line, click "Change" and you'll be prompted to change your e-mail. Now, you'll be prompted to enter in the new e-mail and your current password; keep in mind that you may need to reconfirm this e-mail, so make sure it's typed in correctly! Afterward, "Save" and you're good to go! Kind Regards, Astraea.

Hi there, Could you be a bit more descriptive of what happened exactly, or provide any screenshots if possible? Did your PC blue screen, or does this happen only when you load up PRO and appears to be a graphical error? Do you have any generated crash logs that may assist us in troubleshooting this incident? I'd also double check and make sure your PC meets the minimum requirements to run this game, and to also make sure that you've downloaded the proper version according to your OS and system. Kind Regards, Astraea.

Hi there, Could you make sure that you've done a clean installation? Here are the following steps for that listed in the Android Guide: By doing this, you should be able to install the new PRO update. Let me know if you have any issues with this. Kind Regards, Astraea.

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, According to your variables, it appears you've already fought all three Johto dogs in their respective locations. Continue to progress onwards in your quest, and if you have any issues moving forward, let me know and I'll do my best to help you out! Kind Regards, Astraea.

Hi there, If your Pokemon can learn Giga Drain by level-up and you've surpassed the level where you're supposed to learn it, you can go to a Move Relearner to re-teach your Pokemon Giga Drain. (If you're unsure, you can look up your Pokemon in your Pokedex and check what level it learns Giga Drain). Here are a list of locations where you can find Move Relearners: Otherwise, there are only Move Tutors implemented in the game for Giga Drain: I hope this answers your question, and I hope you have a good day! Kind Regards, Astraea. - Locked -

Hi there, I'm extremely sorry for the crash you've experienced and I understand how frustrating it can be. We are constantly trying to improve our sever stability, but it isn't perfect. Unfortunately, we are unable to reset your boss colldown to a crash or rollback. As stated in the Issue Guide: As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

Locking this as solved; have a good day everyone! Kind Regards, Astraea. - Locked -

Hi there, The chances of finding an event Togepi is 1/550; as LadyArticuno has said, it isn't easy to find. Nothing is guaranteed I'm afraid, but if you really do want to find one, stay patient and continue to farm on! As there is nothing else I can do for you, I'll now lock this topic and I wish you a good day. Kind Regards, Astraea. - Locked -

Hi there, I'm extremely sorry for the inconvenience, and what you're reporting is very weird indeed. I'm glad to hear that the issue appears to have resolved itself, but do you have any screenshots of the issue when it was happening? Kind Regards, Astraea.

Hi there, As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, The freeze you're describing as well as being unable to connect to servers makes it highly likely that all servers were simply down. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. In the future, please observe our following General Support rule: As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, As you appear to have solved your issue by yourself, I'll now lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi there, We currently are not taking anymore name change requests at this time; if you wanted a request a name change, you'd need to have posted in the megathread before it was locked. If you've already done so and meet all requirements listed in the thread, please be patient as all the requests haven't been done yet, but will be eventually. As there is nothing more I can do for you, I'll now lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Hi there, According to your variables, it appears you've picked up TM Toxic at one point during your gameplay; in this case, you may have overlooked the dialogue or have simply forgotten. If you're in need of a Toxic TM, you can purchase it in Fuchsia City Gym for $2,000 (or 5 for $8,000). As there is nothing else I can do to further your case, I'll now lock this topic and I wish you a good week! Kind Regards, Astraea. - Locked -

Has been solved in-game and user has been refunded, therefore I'm locking this topic; have a great day! Kind Regards, Astraea. - Locked -

Hi there, Apologies for the inconvenience. First, I'd like to say that potions will not force your Pokemon to exceed it's health cap; as your Vaporeon has a max health pool of 180, potions will not force your Pokemon's health to go any higher than that. Second, we've recently updated some of our game elements to Generation 7 mechanics, which includes Hyper Potions being decreased to 120HP healed instead of 200HP. Let me know if there is anything else I can clarify for you. Kind Regards, Astraea.

Hi there, Unfortunately, the "Free Reroll Ticket" Boss was only available to be challenged on April 1st; as April Fools is already over with, the ball has disappeared. Apologies for any inconvenience caused, but as I cannot do anything more to further your case, I'll now lock this topic and I wish you a great rest of your week. Kind Regards, Astraea. - Locked -

Glad to hear that you've finished the quest successfully (and thank you for the compliment)! I hope you have a very nice rest of your Easter! Kind Regards, Astraea. - Locked -

Hi there, In total, there are 12 eggs you can pick up in the Johto region; some of the eggs will not count as Johto eggs, but 'special' eggs instead. For a list of all locations, feel free to refer to this Easter Egg Hunt Guide. Kind Regards, Astraea.

Hi there, You have been moved to your last visited PC; can you have a check and see if you can move now? Kind Regards, Astraea. - Locked -

Hi there, You can refer to this guide regarding temp files. Since your issue has been solved, I'll now lock this topic and I wish you a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, Unfortunately, you lost to the Reroll Ticket Boss, and we cannot reset the boss for you as it would set an unhealthy precedent for future requests, and it'd also be unfair to other players who didn't get another chance. Fulfilling all these requests to reset bosses would also put a load on staffs' hands, taking time away from other more impending duties we have. I regret to inform you that it is impossible to tell through the database if you truly received your easter egg Lunch Box or not, as it appears at one point in your PRO journey, you've had one before. I'm afraid to say that we cannot refund your Lunch Box. Lastly, players who were disciplined at one point (quietbanned, trade banned, etc.) did not receive the 40 coins. I'm afraid that this is intended and we will not be giving players who have broken the rules in the past 40 coins. As there is nothing more I can do or say about this topic, I'll now lock this thread and I wish you a great week regardless! Kind Regards, Astraea. - Locked -

I completely understand, don't worry about it! As we've since refunded your BMS, I'll lock this thread and I wish you a good day. Kind Regards, Astraea. - Locked -