Astraea

Hi there, I'm extremely sorry for the crash you've experienced and I understand how frustrating it can be. We are constantly trying to improve our sever stability, but it isn't perfect. Unfortunately, we are unable to refund your losses being due to a crash or rollback. As stated in the Issue Guide: To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. I realize that may not exactly pertain to what you've just experienced, but it may help further cases you encounter in the future. As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

It's a bug concerning the naming database for moves; what Nebulas detailed is the current workaround to it. I'll now lock this topic as a workaround has been given to you; apologies for the inconvenience! Keep an eye out on the Downloads & Update Logs for when it gets fixed. Kind Regards, Astraea. - Locked -

Hi there, PRO Staff do not ban arbitrarily; if you do not know why you were banned, you can check the reason on your PRO Dashboard. You can appeal for your ban in the Discipline Appeals Forum, and a staff member will take your case from there. In the future if you decide to post again in General Support, please observe our Forum Rules, particularly this one: I'll now lock this topic as there is no further use for it and I implore you to continue your case in the proper subforum. Kind Regards, Astraea. - Locked -

Hi there, First, be completely sure that you have all the requirements as listed in the Legendary Megathread. Secondly, it appears you have not talked to the dogs at the Burned Tower before trying to find them in their respective dex places. Could you go ahead and try that for me? Kind Regards, Astraea.

Hi there, One of our content scripters are aware of this issue and is currently looking into it, as quoted by Leitah: In the meanwhile, I would like to thank you for your patience with us! Kind Regards, Astraea.

Hello, As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: If the above does not work for you, are you perhaps playing on a public connection such as a university/college, or are you using an ISP from the UAE? Looking forward to your answer, Astraea.

Hi there, As it appears the first solution did not work for you, have you tried the secondary workaround detailed here? Kind Regards, Astraea.

As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: If the above does not work for you, are you perhaps playing on a public connection such as a university/college, or are you using an ISP from the UAE? Looking forward to your answer, Astraea.

Hi there, Your computer is not affected by a Trojan Virus. The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Sorry I couldn't be more of help! As you've appeared to solve your issue on your own, I'll now lock this topic. I wish you a good rest of your week! Kind Regards, Astraea. - Locked -

Hi there, I'm extremely sorry for the crash you've experienced and I understand how frustrating it can be. We are constantly trying to improve our sever stability, but it isn't perfect. We've recently done a maintenance on our servers that appear to have kept Red and Yellow a lot more stable, but Blue appears to still be a bit laggy. Unfortunately, we are unable to refund your losses being due to a crash or rollback. As stated in the Issue Guide: To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. I understand that this may not pertain exactly to crashing whilst battling, but it should help for other crash cases that you may encounter. As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week. - Locked -

Hi there, Apologies for the inconvenience, but this is not a bug; you can teach your Rotom-Wash Hydro Pump by using the Rotom Evolution Move Tutor in Heathome City in front of the Contest Hall, as shown below: I hope this clears up your concerns and I wish you a good rest of your week! I'll now lock this topic as it is not a bug. Kind Regards, Astraea. - Locked -

Hi there, Currently, the PRO staff team has no plans to implement Fly outside of battle. In many MMOs, fast traveling is a healthy money sink. As PRO is also an MMO, we have implemented fast traveling via train and subway for such purposes. As you can conclude, implementing Fly to work outside of battle would completely defeat the means. All the requirements you've listed are indeed part of one quest: The Subway Quest. When completed, you unlock the option to use the subway for fast travelling purposes, which can suitably replace Fly outside of battle. To be truthful, receiving HM Fly is not meant to be the main purpose to finish the quest, unless you would need it as part of a moveset you desire. Keep in mind that once you finish the Subway Quest, traveling between towns in the same region will cost you $2,500 PokeDollars, while traveling between towns from separate regions will cost you $5,000. The Subway Quest applies to Kanto and Johto only, however; if you wish to unlock fast travelling for Hoenn and Sinnoh, take a look at the Hoenn Teleport Quest. I hope I've properly addressed your concerns; feel free to let me know if you have more! Kind Regards, Astraea.

Hi there, Unfortunately, at this time we do not offer name changes to the community unless their name is deemed inappropriate by PRO standards and they have met certain hourly requirements to warrant one. If you are displeased with the username that you've originally signed up under, keep in mind that you can have up to four accounts—with all four accounts being under a separate e-mail. (Unless you already have four accounts signed up; then I'm afraid you'll just have to stick with your current usernames). Therefore, if you truly wish to play with a different username, you can sign up for another account. You are allowed to trade between your accounts as you wish, therefore you can transfer your money and Pokemon over to the newer account. As your question has been answered, I'll now lock this topic and I wish you a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, The stats that aren't updated yet; will be updated along with other things. Please be patient in the mean time. That being said, I wish you a good day and a good game! Kind Regards, Astraea.

Welcome! Since you've mentioned wanting a guild, feel free to check out the Guild Subforum sometime!

Welcome!

Hi there, Unfortunately, we are unable to translate the game into other languages for the foreseeable future. For a full explanation, read below: In the future, be sure to check out the stickied topic before making a suggestion. Have a great rest of your week! Kind Regards, Astraea.

Hi there, The server has since been rebooted. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server has since been rebooted. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, The server has since been rebooted. PRO Discord is the best place to be updated on the current maintenance and approximate downtime. As mentioned in the Read this before making a General Support topic, here's a way to troubleshoot whenever you get hit by a "Cannot cannot to server" message: -[/hr] Please note that, when servers go up after a crash, a large amount of people try to log in, resulting in a ghost queue: - Locked -

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Hi there, The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. The reason why there is a false positive in the system is due to how we obfuscate our code to make our client more secure. As most viruses are also hidden in the same manner, the anti-virus detects it as a potential threat anyway. I hope this clears up your concerns; if you want to do any further testing, you are free to test do some testing; here's a Guide on Troubleshooting False Positives; VirusTotal is also a good site as another check to determine a possible virus. Feel free to test PRO files. As quoted in the Issue Guide: At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea.

Locking this as the original poster's issue is solved. Have a great week! - Locked -