Astraea

Hi everyone, The alert from your anti-virus was merely a false positive that was triggered and your computer is safe as long as you are downloading from the official download links. As already shared above, please take a look at the PRO Black Screen/Mono Workaround; yes, you will need to disable your antivirus, but it is only for a few steps and shouldn't pose any issue. Turning off your antivirus in the steps listed below is necessary to get your game running: However, as you can see from the above steps, after you've made an exception in your antivirus for PRO, you can turn your antivirus back on immediately. At the moment, this is the current known workaround; if any of you find other workarounds, feel free to let me know so we can share this information with others who are experiencing the same issue. Kind Regards, Astraea.

Hi there, We currently don't have a set schedule for cleaning inactive accounts, however, we've recently done a clean-up of accounts that were registered, but never logged into. This is to help free up names for newer players and to also clear up the database. If you're curious whenever we do account clean-ups, feel free to keep an eye out on the Downloads & Update Logs. Hope you have a great rest of your week! Kind Regards, Astraea.

Great! I'll now lock this thread as your issue has been solved; I wish you a great rest of your week! - Locked -

Hi there, Could you paste the generated crash log within spoiler tags, if possible? This will greatly aid in helping troubleshoot your issue, as it could be a multitude of reasons. Kind Regards, Astraea.

Hi there, There is no ETA when maintenance will be done, but should be announced on the PRO Discord whenever it is. Maintenance has since been over, however. In the future, please stay patient with us and refrain from making posts such as these (as the answer will be the same regardless). Have a great rest of your week! Kind Regards, Astraea.

Hi there, There is no ETA when maintenance will be done, but should be announced on the PRO Discord whenever it is. Please stay patient with us, and in the future, please refrain from making posts such as these (as the answer will be the same regardless). Have a great rest of your week! Kind Regards, Astraea.

Hi there, As mentioned by SViper, there is no ETA when maintenance will be done, but should be announced on the PRO Discord whenever it is. Please stay patient with us, and in the future, please refrain from making posts such as these (as the answer will be the same regardless). Have a great rest of your week! Kind Regards, Astraea.

Welcome!~

Welcome!

Welcome!

Hi Hibik, I'm extremely sorry for the inconvenience and I understand this can be frustrating, however, we cannot do any boss cooldowns or refunds, as stated in the Issue Guide: A crash is always unexpected; if we are about to do a maintenance, you'll receive a warning. But in the case of random crashes, it is impossible for us to warn simply because we can't predict them. Once again, I'm sorry for the trouble, but as I cannot do anything to further your case, I'll now lock this topic and hope you have a good rest of your day. Kind Regards, Astraea. - Locked -

Hi there, As hahahaka said, an NPC will give you the TM Rock Smash in Mauville City House 2: Let me know if you have any further issues! Kind Regards, Astraea.

Hi MarwanHany13, Glad to hear your issue was solved! For future reference, usually connection errors like this happen due to your internet stability. If this problem occurs again, try the following: I'll keep this thread open just in case you have this issue therefore we can help troubleshoot your issue. Kind Regards, Astraea.

Glad to hear your issue is solved! I'll now lock this topic and I wish you a good rest of your week. - Locked -

Glad to hear your issue was solved, and thank you Sempra for the assist! I'll now lock this topic; both of you have a great rest of your week! Kind Regards, Astraea. - Locked -

Hi there, According to your variables, you've already found one of the dogs previously. Therefore, you should only need to find the last two to progress onward. As hahahaka has mentioned, have you gone to the exact locations as listed in the Legendary Megathread? If so, could you take a screenshot where the dog should be and post them here? It'd greatly help us assist you in figuring out your issue. For reference, I'll link the locations that the dogs should be at here, as listed in the Legendary Megathread: Looking forward to your answer! Kind Regards, Astraea.

Hi there, Have you done the following steps as listed in the Johto Guide? I'll quote the following steps for visibility: If you have and you still cannot progress, could you be a bit more descriptive as to what you're experiencing? What does the NPC say when you try to give him the mail? Kind Regards, Astraea.

Hi Lvsz, You can use the item "Magic Mirror" to change your appearance. You can either purchase from another player in Trade chat, or buy it from the Coins Shop, as shown below: With that said, I'll now lock this topic as your question has been answered. Have a great rest of your week! Kind Regards, Astraea.

Hi there, Not possible, unless Apple opens up their OS development to 3rd party applications. Furthermore, iOS doesn't have enough resources to let PRO work on it. If you have any suggestions in the future, please post in the Suggestions forum. Be sure to read the stickied topics before making a suggestion! Kind Regards, Astraea. - [/hr] Google Translate: Hola, No es posible, a menos que Apple abra su desarrollo del sistema operativo a aplicaciones de terceros. Además, iOS no tiene recursos suficientes para permitir que PRO trabaje en ello. Si tiene alguna sugerencia en el futuro, publíquela en el foro Sugerencias. ¡Asegúrate de leer los temas específicos antes de hacer una sugerencia! Saludos cordiales, Astraea.

Hi kuroka1, Glad to hear that you've resolved the issue! I'll now lock this topic; I wish you a great rest of your week! - Locked -

Hi Freshness10, You'll need to go into your inventory and use the medallion given to you. It should be under Misc. Items; click the medallion and confirm you would like it to be activated. Let me know if any other issues arise! Kind Regards, Astraea.

Hi Mathopex, You appear to have two TM114 in your inventory. If you're unable to see it, try to have your Pokemon hold a few TMs so others may appear. If anymore issues arise, let me know and I'll do my best to assist you. Kind Regards, Astraea.

Hi Kuroka1, If you have your browser currently open, clicking 'Get Coins' should open up a new tab in your browser, which you then need to switch from PRO to your browser. If you've been doing the above and you still cannot access the page, can you be a bit more specific? For instance, is the page not appearing for you period? What browser do you use? More information will help us better assist in troubleshooting this problem. Kind Regards, Astraea.

Hi there, Unfortunately, by the time I saw this post, it appears you went offline. To get unstuck, you can either use an Escape Rope or battle someone and lose, putting you back onto the map. If you can do neither, let me know when you can come online so I can get you unstuck. Kind Regards, Astraea.

Glad to hear! Since it's been solved, I'll now lock this topic! I wish you a good rest of your week. - Locked -