Fluffles

Hello there! Please be sure to log in to your Dashboard if you were actually banned. If you were, then it should state the reason there. If it says you are not banned on the dashboard, your account isn’t actually banned although there is something on your connection that is. Therefore, please double check with the following questions! Also do note that if you are from the UAE, most ISPs block PRO due to their high censorship laws, and therefore, you will need to use a VPN in order to play PRO. [spoiler=Banned Troubleshooting] Now, if you really are banned according to the dashboard, bans should not be talked about in this sub-forum. Despite this, you may make a thread under Discipline Appeals if you feel that this ban is unjust in any way. It is also good to note that bans are not preformed without proper evidence so it's best to be honest! With all that said, I wish you the best of luck and will now be locking this thread. Hope this helps and have a great day!

I'm so sorry to hear about this, please get some rest and I hope you feel better. Remember to always prioritize real life over PRO!

Welcome to PRO, enjoy!

Hello there! Like I said, if you would like to continue your progress, you'll have to merge your accounts first before you can log onto the Silver Server. You account still exists, but the Red server=Silver Server now.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! Since you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. Hope this helps and have a great day!

Hello there! Unfortunately you cannot change your username as of now due to the topic being closed. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference as well as the request thread here. Sorry for the inconvenience! Hope this helps and have a great day!

Hello there! Will now be locking this thread as I see your issue has been resolved. If you have any more questions, please don't hesitate to ask. Good luck and have a great day!

Hello there! It is good to note that all types of membership are server-based. This means that they will only be active on the server that you have purchased it on. Despite this, Memberships are a tradable item therefore you may purchase one for yourself in the Trade Chat. As for possibly wanting to perhaps play with your friend, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018). If you'd like to transfer servers, you'd have to wait until the Admins open the topic once again. The topic and its requirements can be found here for future reference. Sorry for the inconvenience and I hope you understand! Hope this helps and have a great day!

Hello there! The location of Yorkie's brother is actually random for every player. Despite this, you can find him in one of the 5 areas: -One of the Islands on Route 21 -Kanto/Johto Victory Road -Saffron City Pokemart -The Kanto Powerplant -Diglett's Cave next to Brock Please take note that you will then be asked for 50k before you can proceed with the quest. If you want further help with this quest, you make look at the Subway Quest Guide. Hope this helps and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here! Since you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you are still getting an "Invalid Password" error afterwards, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. Hope this helps and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and retain your process. 
If you haven't updated your client you'll have to download the latest update here! Since you played on the Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the Blue server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you are still getting an "Invalid Password" error afterwards, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. Hope this helps and have a great day!

Hello there, please also be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. With that being said, seeing as your issue has been resolved, will now be locking this thread. If you have any more questions, please don't hesitate to ask! Good luck and have a great day!

Hello there! Thank you for your report. A Developer should get to this bug with Curse in their own time. Unfortunately, there is no ETA, however, you can keep a look out on the Downloads and Update Logs for when it is fixed. Next, I am here to answer your other questions regarding the bugged moves/abilities. You may find the list of known bugged/uncoded moves and abilities on the PvP Rules and Revamp of Bugged Moves / Abilities/ Items not to be Used in PvP thread. Here, you may also find the change logs as well as the format for reporting bugged moves and abilities! Hope this helps and have a great day!

Hello there! If you are still getting an "Invalid Password" error, please be sure to change your password here. It is important to change your password in the Dashboard rather than on the forums. Don't forget it has to be Alphanumerical as well. If you encounter more issues whilst trying to merge, you may have a look at the Common Merge Errors: FAQ. You may also visit the Server Merge FAQ for some questions you may have. Hope this helps and have a nice day!

Hello there! Please be patient since the client is trying to establish a connection and may place you in a “ghost” queue. It happens when many people try to join the server at a certain point. You should be placed into the server at a later time despite not being able to see the queue and may take about 3-5 minutes. [spoiler=Logging In..] Hope this helps and have a great day!

Hello there! Like I stated in my previous response, please click on the crash guide that applies to you. (If you use Windows/Linux/Mac/Android) The in-dept guide will help you and there will be visual guides to help you understand. Then, if the guide doesn't help solve your issues, try one of the solutions I have listed for you.

Glad your issue has been resolved! If you have any more questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day!

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and retain your process. 
If you haven't updated your client you'll have to download the latest update here! If you played on the Red or Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. Hope this helps and have a great day!

Hello there! If you haven't already, please download PRO here. Afterwards, you'll have to unzip the file. Since your issue is regarding permissions, it would simply like you to run the application as an Admin to authorize the action since you downloaded PRO from the internet. You may follow the steps here on how to run the Application as an Administrator. Hope this helps and have a great day!

Welcome

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server. The Yellow server is now also the Gold server. With that said, if you haven't updated your client you'll have to download the latest update here! You will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. Hope this helps and have a great day!

Hello there! You can indeed find Suicune in Tohjo falls. You will have to use waterfall to go up the waterfall and he can be found on the right as shown below. You can also check out the Legendary Megathread for walkthroughs on how to get the legendaries. [spoiler=Suicune] With that said, will be moving this to General Support as it is not a bug. Hope this helps and have a great day!

Hello there! So according to our content scripters, Thor has been changed to not battle you with a cheap set-up. This means that you cannot battle him if you have a Goldeen, Seaking, Snorlax, Chansey, Blissey, Ferroseed, Ferrothorn, Shellos and Gastrodon on your team. This is simply add an extra challenge for you as well as make it so it isn't as easy to beat the boss. Although, Thor currently has some minor bugs that will be worked on soon. Of course, it will still require 6 level 100s. Also, be sure to join our Discord for updates as well as changes that may be posted. [spoiler=Quote] With that said, will now be locking this thread. Sorry for the inconvenience and I hope you understand. Good luck and have a great day!

Hello there! First of all, welcome back and I hope you enjoy your stay. Although, things may have changed since you've last been here therefore don't forget to familiarize yourself with the Punishment Policy as well as the different rules of PRO that you can find below. If you abide by all our rules, then you shouldn't have the problem of being banned. [spoiler=Forum, In-Game and PRO Rules] ► PRO Rules ◀︎ PRO Terms and Conditions PRO Rules ► Forum Rules ◀︎ Forum Rules including Rules on Avatars and Signatures ► In-Game Rules ◀︎ In-Game Chat Rules Trade Rules PvP Rules Hope this helps and have a great day!

Hello there! Glad to see that your issue has been resolved. If you have any more questions, please don't hesitate to ask! With that said, will now be locking this thread. Good luck and have a nice day!