Shinohara

Hi @soydark I'm sorry for the inconvenience and thank you for contacting us about your concern. I would like to inform you that the developers, that are in charge of spawning the rewards, have been contacted and you will get your reward as soon as possible. You will be notified when you get it, so don't worry, your Frillish will arrive soon! One last thing, please do not spam in the PM of the staff members and do not open any more threads regarding this matter, as i provided you with all the information you need regarding your reward. Posting unnecessary threads multiple times may result in breaking Forum Rules and thus resulting in a punishment. Have a nice day!

Hi @Seieki I'm sorry to hear about your situation. However, i would like to inform you that the download links are correctly online and you are most likely experiencing some connection issue. However, as you're trying to download the Windows x64, could you please try to download it from here: MEGA - WINDOWS 64 Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi @Dominaii I would like to apologize for the inconvenience and the situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your lost Makuhita as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your pokermon and not their pokemon/money/cooldowns. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. I hope the information given was helpful, let me know if something is unclear and if you have any further questions and will be more than happy to assist you and clear any doubt. Have a wonderful day.

Hi @Voldis4 I'm sorry for the inconvenience. I would like to inform you that this was caused by an error on our end. However, once you will re-activate your Membership in-game, you will obtain back your PRO MEMBER ROLE as it normally works. I hope the information given provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @fytyfyt69 I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to our content scripter team that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, please be patient in the while and remember that when we update the game we always make an announcement on our OFFICIAL PRO DISCORD. Nevertheless, you should be able to fight it normally when the mini-boss is not in cooldown. I hope the information given was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @kuu234 I would like to apologize for the inconvenience and thank you for the report. The issue has been forwarded to our content scripters that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved. When the issue will be fixed i will update you through this thread and we will make an announcement on our OFFICIAL PRO DISCORD. Please, be patient in the while and let me know if you have any further questions. Have a wonderful day!

Hi @CreepZ I'm sorry for the inconvenience. After an accurate analysis, it seems like the Pokémon doesn't exist at all. I've searched the Pokémon by filtering OT, Pokémon and Stats and no Pokémon with that information exists. It is possible therefore that the Pokémon has been lost due to a crash (as you can see the ID was still 0) and unfortunately we cannot refund it as it would be unfair to the others that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore that Pokémon and not their pokemon/item/progress. Please, take your time to read below: For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Have a wonderful day. Looking forward to your reply, have a wonderful day!

Hi @jhaydenite I'm sorry for the inconvenience. I would like to inform you that your Breloom has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @mizunofaby I'm sorry for the inconvenience. I would like to inform you that the Safari Zone 24H Pass can be bought for 50.000 pokedollars from the safari guards. The 24 hours start when you buy it and keep going even when you are offline, that means that it last 24 hours of in-real life time. As you already know, it permit you to enter in the safari zone without paying any fee, or paying 2k for the ev-training zone. However, after 20 minutes you're into the safari you will be kicked out and you will have to re-enter by talking with the guard. The time remaining in each session, as you said, is displayed in the chat and you will get a new system-message in chat saying you how much time is left. I hope the information provided was helpful, let me know if somethingis unclear and if you have any further questions. Have a wonderful day!

Hi [uSER=1733454]@Ricardo14[/uSER] I'm sorry for the inconvenience. I would like to inform you that you should not have any issue in playing the game on your android. You can download the latest client from here: PRO CLIENT DOWNLOAD. Make sure to delete every file before installing the lastest one. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi @Hectoras I'm sorry to hear about your sitaution. However, as stated above, i would like to inform and assure/guarantee you that this is not possible and nothing can cause that, and therefore luckiness and unluckiness doesn't matter . A roll back simply means that the most recent progress was not saved and therefore the game load an old one. For example, if you would have been hitted by a rollback once evolving your Pupitar, you would still have your Larvitar with the same exact IV, NATURE, ABILITY the Pokémon had when caught. It is possible however that you're getting confused with another larvitar, like the one i stated above, therefore i suggest you to check back accurately your PC in order to see if you can find it. I hope what has been said provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day.

Hi @Hectoras I'm sorry to hear about your situation. I would like to inform you that what you're describing as an error is really impossible and cannot happen in any circumstances. However, after checking your account it seems like you may have confused your Larvitar and trained the wrong one. You currently have a Larvitar level 58, nature careful and ability guts with the following stats: ATK 31 | DEF 30 | SPD 22 | SPATK 22 | SPDEF 19 | HP 31 Is it possible that is the larvitar you're looking for? Keep in mind that, as stated above, nature/abilities/iv cannot change once you've caught the Pokémon (except for legendaries). Looking forward to your reply, have a wonderful day!

Hi @immJimmyy I'm sorry to hear about your situation. I would like to inform you that the re-sync button mentioned above is this one: If that should not fix your issue yet, could you try to make a video about the issue and then attach it into the post? Looking forward to your reply, have a wonderful day!

Hi @Cholaibo I'm sorry to hear about your situation. Could you please tell me if you can access the new mauville? If yes, please, follow this guide: HOENN TELEPORT QUEST, defeating all the team magma/aqua and finding the remote controllers to disable the electrical barriers. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Cholaibo I'm sorry for the inconvenience. I would like to inform you that the first thing to do is talk to any Security Officer in any pokemon center in Hoenn to start the quest. After that, go to Mauville City, go South to Route 110 and surf East until you are at the entrance of New Mauville. When you enter in New Mauville you will find Wattson and the team Magma/Aqua leader. The team Magma/Aqua leader run away and Wattson asks you to clean the place, so defeat all Magma/Aqua members. For further info about the quest you can check our OFFICIAL HOENN TELEPORT QUEST GUIDE. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day!

Hi @yenicilik1 I'm sorry for the inconvenience. I would like to inform you that your Sneasel has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @alonso02 I would like to apologize for the inconvenience and thank you for the report. The issue has been forwarded to our developers that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved. When the issue will be fixed i will update you through this thread and we will make an announcement on our OFFICIAL PRO DISCORD. Please, be patient in the while and let me know if you have any further questions. Have a wonderful day!

Hi @lilmiss I would like to apologize for the inconvenience and thank you for the report. The issue has been forwarded to our developers that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be solved. When the issue will be fixed i will update you through this thread and we will make an announcement on our OFFICIAL PRO DISCORD. Please, be patient in the while and let me know if you have any further questions. Have a wonderful day!

Hi @Silver288 I'm sorry for the inconvenience. Could you please try to wait 10 minutes and retry? Also, could you please tell me everything you did before experiencing this error? I need to know the exact NPC/Excavation stone. Looking forward to your reply, have a wonderful day!

Hi @koreno Thank you for your patience. I would like to inform you that the issue has now been solved. Could you please try to talk to the magnetons and check it? Looking forward to your reply, have a wonderful day!

Hi @manjax4325 I'm sorry for the inconvenience and want to thank you for contacting us about your concern. I would like to inform you that the NPC Cultist has been added yesterday with the lastest patch, which you can read here 22-2-2019 Full Patch Notes, and it is the NPC of the World Event Quest. In specific, the world event quest was created as a way to allow the capture of second and third members of legendary trios, as well as the other Lati twin if you have obtained already one after completing its legendary quest. For example, if you have Latias and would like to have even Latios, you may have a chance to get it by participating to this World Quest. In case you are interested in knowing how the world quest work, the mechanic is really easy. Every hour, the server has 0,5% chances to activate the quest. If the quest get activated, a message will appear in the general chat and you will be asked to hunt a specific Pokémon and to submit that to the NPC Cultist, which can be found in Vermilion, Olivine, Lilycove and Canalave. If you will submit a good amount of Pokémon and you will reach 1% of total contribution, you will be rewarded a Mysterious Ticket and you may get another ticket if you reach 12% of contribution. The ticket can be used to reach Birth Island. when you have 50% chances to encounter the Legendary said above. For further information you can check the 22-2-2019 Full Patch Notes and stay tuned on our OFFICIAL PRO DISCORD for further announcements. I hope the information given was helpful, please let me know if something is uncler and if you have any further questions. Have a wonderful day!

Hi @YoungTrainer I would like to apologize for the inconvenience and thank you for contacting us about your concern. As you have been told on discord, only the guild leader can request a change of the guild leader. Guild members are not able to request that as the guild leader has the right to hold the guild even when being banned. Anyway, as your guild leader already created a thread about that and the relevant parties will look into that, i will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @VauntdTradr001 I'm sorry for the inconvenience and want to thank you for contacting us about your concern. I would like to inform you that the NPC Cultist has been added yesterday with the lastest patch, which you can read here 22-2-2019 Full Patch Notes, and it is the NPC of the World Event Quest. In specific, the world event quest was created as a way to allow the capture of second and third members of legendary trios, as well as the other Lati twin if you have obtained already one after completing its legendary quest. For example, if you have Latias and would like to have even Latios, you may have a chance to get it by participating to this World Quest. In case you are interested in knowing how the world quest work, the mechanic is really easy. Every hour, the server has 0,5% chances to activate the quest. If the quest get activated, a message will appear in the general chat and you will be asked to hunt a specific Pokémon and to submit that to the NPC Cultist, which can be found in Vermilion, Olivine, Lilycove and Canalave. If you will submit a good amount of Pokémon and you will reach 1% of total contribution, you will be rewarded a Mysterious Ticket and you may get another ticket if you reach 12% of contribution. The ticket can be used to reach Birth Island. when you have 50% chances to encounter the Legendary said above. For further information you can check the 22-2-2019 Full Patch Notes and stay tuned on our OFFICIAL PRO DISCORD for further announcements. I hope the information given was helpful, please let me know if something is uncler and if you have any further questions. Have a wonderful day!

Hi @LGHGaming I'm sorry to hear about your situation. Unfortunately, it is possibile that you've been hitted by a rollback, due to a crash, which brought you back to a previous point of your progress, removing part it. I regret to inform you that, unfortunately, we cannot refund you of your progress as it is like it never existed for our database and we cannot level up your rattata as it would be unfair to the others that accepted the loss of their progress due to crashing (regardless of on our end or theirs), if we level up your rattata and do not restore their progress/pokemon/item, etc. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. About the bug related to the HP of the Pokémon instead, we are aware of that and it has been forwarded to the relevant parties that will look into it and fix it as soon as possible. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day.