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Everything posted by Shinohara
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Hi @stemp19 I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the servers will be up once again. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread.
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can't install pro on my smartphone
Shinohara replied to Lamueertee's topic in Resolved General Support
Hi @LaMueertee I'm sorry for the inconvenience. Could you please try the following: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please try to download the game on your PC and then move it from the PC to your smartphone? Also, could you please attach a screenshot of the error you're experiencing? Looking forward to your reply, have a wonderful day ! -
Hi @Kefy I'm sorry for the inconvenience. I would like to inform you that i've forwarded your issue to our Content Scripter team that will look into it. Unfortunately, i cannot give you an estimated time for when it will be solved, please be patient in the while. I will update you through this thread as soon as the issue will be solved. Have a wonderful day !
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Hi @oshea09 I'm sorry for the inconvenience. Could you please try the following: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please try to download the game on your PC and then move it from the PC to your smartphone? Also, could you please attach a screenshot of the error you're experiencing? Looking forward to your reply, have a wonderful day !
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New to the game need help in trading
Shinohara replied to Sage006's topic in Resolved General Support
Hi @SaGE006 and welcome to Pokémon Revolution Online ! I would like to apologize for the inconvenience and inform you that you are able to buy/sell/trade your Pokèmon by using the in-game trade chat or the TRADE ZONE of the server that you play on. In order to link your Pokémon in the chat you can drag them from your party to the chat or instead type [Poke1] and change the "1" with the number of the slot where the Pokémon you want to link is placed. You can check all the rules related to the trade from here: TRADE RULES Please, let me know if something is unclear and if you have any further questions. Have a wonderful day ! -
Hi @Vibratez I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account and it seems like you have 361 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !
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Female versions for Pokemon are in-game now
Shinohara replied to Voldis4's topic in Resolved General Support
Hi @Voldis4 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that Meowstic has not different hidden abilities as for now. However, they can learn all the moves, from male and female When new abilites-moves will be added/coded, we will make an announce on our OFFICIAL PRO DISCORD in order to notify the users about that. I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions, have a wonderful day ! -
Hi [uSER=1509785]@kakashi201[/uSER] I'm sorry for the inconvenience. Could you please attach a screenshot of the error that you experience while you try to access the game? Looking forward to your reply, have a wonderful day !
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Hi @0nlyZant0s I'm sorry for the inconvenience. I would like to inform you that your Darkrai has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Also, if Darkrai had any item, unfortunately we are not able to recover the items as it has been permanently deleted and we have no way to verify if it really had one. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !
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Hi [uSER=1509785]@kakashi201[/uSER] I'm sorry for the inconvenience. Could you please specify what is the thing you are referring to? If you're referring to the arrow, as you have noticed the client has been updated to the Valentine Version in order to apply the new updates. If you are interested about what has been updated, here in the spoiler there is the changelog list: [spoiler=Changelog 04.02.2019] - Added several Valentine forms (not catchable yet). - Added Flashlight for dark caves to Coin Shop. - Added Battering Ram for Headbutt replacement in Coin Shop. - All Headbutt scripts/spawns/drops were updated and are easy to update now. - Female versions for Pokemon are in-game now (Damn, Wobbuffet is sexy now). - Most Cherubi spawns were removed due to the Headbutt update. - The Zombie disconnect is hopefully less now. If you still get it, please report it to me. - Detailed Lighting was renamed to Dynamic Lighting and shouldn't be bugged on Android anymore. - In-game weathers in client shouldn't be bugged anymore (Not talking about PVP). - Forms are shown in select menus, evolutions etc. now (the normal sprite was shown before). - A few client fixes and optimizations. Let me know if you have been able to solve your issue and if you have any further questions. Also, please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. Have a wonderful day !
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Hi @Badhon001 I'm sorry for the inconvenience. I would like to inform you that i can come online whenever you most prefer, you've just to tell me when you are online. Looking forward to your reply, have a wonderful day !
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Hi @Badhon001 I'm sorry for the inconvenience. As i told you before, in order to fix your issue and teleport you back to the correct town, you need to come online in the game. If you do not come online, and/or tell me when i can find you online as i asked before, i cannot help you as i need you to be online in order to teleport. Once again, as said previously, please let me know when you will be online in game. Have a wonderful day!
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Is update new for android,is Download
Shinohara replied to Douglas98's topic in Resolved General Support
Hi @Douglas98 I'm sorry for the inconvenience. I would like to inform you that, as announced on discord, the client has been updated today. You can download the latest client from PRO WEBSITE DOWNLOAD. Please, make sure to delete the old client and all the remaining files in order to now experience any issue with the new client. If you are interested about what has been updated, here in the spoiler there is the changelog list: [spoiler=Changelog 04.02.2019] - Added several Valentine forms (not catchable yet). - Added Flashlight for dark caves to Coin Shop. - Added Battering Ram for Headbutt replacement in Coin Shop. - All Headbutt scripts/spawns/drops were updated and are easy to update now. - Female versions for Pokemon are in-game now (Damn, Wobbuffet is sexy now). - Most Cherubi spawns were removed due to the Headbutt update. - The Zombie disconnect is hopefully less now. If you still get it, please report it to me. - Detailed Lighting was renamed to Dynamic Lighting and shouldn't be bugged on Android anymore. - In-game weathers in client shouldn't be bugged anymore (Not talking about PVP). - Forms are shown in select menus, evolutions etc. now (the normal sprite was shown before). - A few client fixes and optimizations. Let me know if you have been able to solve your issue and if you have any further questions. Also, please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and updates. Have a wonderful day ! -
Hi @gamingdemo I'm sorry for the inconvenience. I would like to inform you that Canyon Entrance is located in Sevii Island 7. From Sevii Island 7 head south and you will find the canyon entnr,ce. Sevii Islands can be accessed only if you have an active membership, which you can buy from the coins shop or from other players using the in-game trade-chat or the TRADE ZONE on the forum by choosing the correct sub-forum of your own server and creating a thread. You can obtain further info about Sevii Island and a complete walkthrough about it by checking our SEVII ISLANDS GUIDE For further info about how to access specific area you can check the post HERE Let me know if you have have been able to solve your issue and if you have any further questions. Have a wonderful day !
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Hi [uSER=2291879]@Duerenkran[/uSER] I'm sorry for the inconvenience. I would like to inform you that the cooldown of the Mushrooms can be two: 7 Days, if you used a paras or a parasect after picking up the mushrooms 14 Days, if you didn't use any of the said Pokémon after picking up the mushrooms. I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !
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Hi @anderson7 I'm sorry for the inconvenience. Could you please add the patchererror.txt generated into the folder of your client? Also, could you please try the following procedures in the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !
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Hi @Abelgv7 I'm sorry for the inconvenience. Could you please tell me which is the NPC that you fought? Looking forward to your reply, have a wonderful day !
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resolved Entei Boss not spawning entei
Shinohara replied to Gamerseignvs's topic in Resolved General Support
Hi @GamerseignVs I'm sorry for the inconvenience. I would like to inform you that, as announced on our OFFICIAL PRO DISCORD, with the rework of the Bosses, that have now been coded in Phyton, all the consecutive win streak of the reworked bosses have been reset. That means that if you had 2-3 win streak, after the reset you finished to have zero. Do note that the Guardian have been reworked the 25 January, therefore this should be your first win. I understand that it can be frustrating, but i hope you understand. Let me know if something is unclear and if you have any further questions. Have a wonderful day ! -
Hi @Chaoseth7 I'm sorry for the inconvenience. I would like to inform you that your Whismur has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !
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Hi @Apolar I'm sorry for the inconvenience and to hear you will have to leave the game soon. However, i can assure you that you currently miss the to fight one of the three legendary dogs in their locations. I will post you an image where all of them are, so you can go and check for them. Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F Please. make sure to check accurately if they are there and take a screenshot as evidence in case they are not there. Looking forward to your reply, have a wonderful day !
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Hi @Reapix I'm sorry for the inconvenience. Could you please try to use the item by interacting with the rocks exactly like you would do with a Pokémon having Rock Smash and not by pressing 5? On PC it should be spacebar. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !
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resolved Ghost disconnect/ timed out - Lost money
Shinohara replied to Godcharlie's topic in Resolved General Support
Hi @GodCharlie I would like to apologize for the inconvenience and the situation. Unfortunately, i'm sorry to inform you that we cannot refund you of your lost money/progress as it would be unfair to the other player that accepted the loss of their progress due to crashing, regardless of on our end or theirs, if we restore your money and not their pokemon/money/cooldowns. Please, take your time to read below: We are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. For, scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day. -
Hi @Apolar I'm sorry for the inconvenience. I would like to inform you that after checking your account it seems like you have battled only 2 Legendary Beasts out of 3. Could you please go in all the location of where the Beasts are located and check which one you miss? You can find them at the following location: Entei: Johto Safari Mountain Zone (You'll need Rock Smash to get to him) Suicune: Tohjo Falls (You'll need Waterfall to get to him) Raikou: Mt. Silver 3F Take note that if you have obtained the seen data in another way, like in PVP, it won't count for the quest. Also, please make sure to take a screenshot of each location in case they should not be there. Looking forward to your reply, have a wonderful day !
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Hi @zaii I'm sorry for the inconvenience. I would like to inform you that, unfortunately, we do not offer support for Windows XP users as Pokemon Revolution Online uses Unity as engine and , unfortunately, Windows XP doesn't support Unity. If you would like to play PRO you will have to update your operative system to at least Windows 7 as this is the minimum requirement to play the game. Here below there are the requirements to play the game: I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions, have a wonderful day !
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Hi @Nihad7 I'm sorry for the inconvenience. I would like to inform you that SpringDell Hideout Lab is located in Sevii Island 6. Sevii Islands can be accessed only if you have an active membership, which you can buy from the coins shop or from other players using the in-game trade-chat or the TRADE ZONE on the forum by choosing the correct sub-forum of your own server and creating a thread. You can obtain further info about Sevii Island and a complete walkthrough about it by checking our SEVII ISLANDS GUIDE For further info about how to access specific area you can check the post HERE Let me know if you have have been able to solve your issue and if you have any further questions. Have a wonderful day !