Shinohara

Hi @NJoyesh I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Royarou I'm sorry for the inconveneince. I would like to inform you that in order to be able to start the Mew Quest you need to meet the following requirements: Get 225h+ playtime Be Johto Champion 71 evolved Pokemon ✭ Get Dragon Medallion Get All Kanto Pokemon caught (except that need to be seen) After you have made sure to meet the requirements, go in Pallet Town, talk to Prof. Oak and let him take a look to your Pokedex. After that, head to Celadon to take your Old Sea Map. In order to do that, enter in the building next to the Pokecenter and go on the Roof Top by taking the elevator. Once you get the Old Sea Map, go back to Pallet Town and talk to Lapras between 12 p.m and 1 p.m Poketime and you'll get teleported to Faraway Island. You're now ready to catch Mew ! Don't forget to be well prepared. You can find further information about the quest and the requirements by checking our OFFICIAL LEGENDARY MEGATHREAD - MEW QUEST Let me know if something is uncler and if you have any further questions. Have a wonderful day!

Hi @Aryssiel I'm sorry for the inconvenience. I would like to inform you that your Sneasel has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Badhon001 I'm sorry for the inconvenience. Could you please tell me which is your last visited Pokècenter? Looking forward to your reply, have a wonderful day !

Hi @Fotronis I'm sorry for the inconvenience. I would like to inform you that I was not able to replicate the error. Could you please try to delete all your PRO Fiules and then reinstall the latest client that you can download here: PRO DOWNLOAD PAGE Take note that, unfortunately, we cannot restore or refund your TM as it would be unfair to those who have accepted their losses due to bugs. However, please try to make a video while trying to teach again the move to your Pokémon so we will be able to review it. Let me know if you have been able to solve your error and if you have any further questions. Have a wonderful day !

Hi @mkkarabay I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. However, you can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions, have a wonderful day !

Hi @ArunKenny I'm sorry for the inconvenience experienced. Could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE If you have not been able to solve your issue, could you please provide a video of the error in order to make me have a better understanding of the issue? Looking forward to your reply, have a wonderful day !

Hi [uSER = 1917336] @Layayasan [/ USER] I'm sorry for the inconvenience. I would like to inform you that the Psyduck Quest has been temporarily removed as it is to be reworked. That means that it is not possible to do that in this moment. Take note that in case you selected Pikachu as you starter, you will not be able to do that too. However, if you selected Pikachu as starter you can do the ASH HAT QUEST . Unfortunately i can not give you an estimated time for when the quest will be available, but you can stay tuned on the #announcements channel of our OFFICIAL PRO DISCOR D for further announcements and take note that, once it will be available, a post will be made in the UPDATE LOGS . Let me know if you have any further questions, have a wonderful day!

Hi @kuu234 I'm sorry for the inconvenience. I would like to inform you that the pokemon chosen for you to cure will be chosen at random and that you can obtain the higher tier Pokémon only if you've enough experience/you've the right rank to obtain them. However, do note that each Daycare has different tier, different Pokémon and that the higher the tier will be and more steps will be required in order to fully cure the Pokémon. For further information about the Doctor Quest you can check our OFFICIAL DOCTOR QUEST GUIDE Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @GimmeTheLoot I'm sorry for the inconvenience. I would like to inform you that your Eevee has now been deleveled again, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution and be careful. Looking forward to your reply, have a wonderful day !

Hi @GimmeTheLoot I'm sorry for the inconvenience. I would like to inform you that your Eevee has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @lymphnoid I'm sorry for the inconvenience. Could you please try the following: Delete/Uninstall the game from your device making sure to remove all the related files (.zip and temporary files too) You can use CCLEANER to remove temporary files and remaining files in a easier way. Update/Install the latest version of the NET Framework, graphic card and windows drivers Restart your device and download again the game from PRO DOWNLOAD PAGE Disable your Antivirus and Firewall or add an exception for the client. Run the game as Administrator Clear your Physical Memory/Ram and all the processed that you do not need in the task manager. If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Looking forward to your reply, have a wonderful day !

Hi [uSER=1733454]@Ricardo14[/uSER] I'm sorry for the inconvenience. I would like to inform you that all the events gets announced on our OFFICIAL PRO DISCORD that you can access in order to keep being informed about any server announce, events, features, etc. In this moment there are no active events, however, as we have recently announced, Friday 25th January will star the Payday Event. In specific, during the Payday event, the move Payday will grant +50% money drop from wild Pokemon next weekend. Said move can be learnt from Pokémon like Meowth, Mew, etc. You can obtain the Payday move through level or by buying it in Goldenrod Mart for $3,000. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi [uSER=1733454]@Ricardo14[/uSER] I'm sorry for the inconvenience. I would like to inform you that, unfortunately, there is no way to challenge again the elite four as it is intended to fight them only once in order to complete the regions. About Lance, the only Lance Boss that you can refight is the one in the Dragon Shrine, that has 12 days of cooldown. In order to access the dragon shrine you have to meet the following requirements, quoting our guide : HOW TO ACCESS SPECIFIC AREAS If you are interested on leveling your Pokémon, the suggested places are the following and you can access them by checking our HOW TO ACCESS SPECIFIC AREAS Cerulean Cave > Dragons Shrine > Dragons Den > Mount Silver > Victory Road It is also suggested to not early evolve your Pokémon as they require more experience after being evolved. For further info about levelling you can check our guide :HOW TO LEVEL UP I hope the information provided was helpful, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @RIOTgunner I'm sorry for the inconvenience. Could you please try the following procedures in the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @loonybr I'm sorry for the inconvenience. Unfortunately, we cannot give any estimated time of arrival for what regard the animations of the moves or any other new contents and feature. Quoting our common questions thread: Please stay tuned on our OFFICIAL PRO DISCORD for further announcements regard the server, updates and new contents/features, and let me know if you have any further questions. Have a wonderful day !

Hi @Libayasan I'm sorry for the inconvenience. I would like to inform you that Red on Mt. Silver is useful only to unlock the Trainer Valley and you can do that either by winning or losing against him as the result of the battle really doesn't matter. However, do note that to access the Trainer Valley you need to meet other requirements that are the following: Quoting our HOW TO ACCESS SPECIFIC MAPS: Fight with Red at the top of Mt. Silver (doesn't matter whether you win or lose) Catch 120 Pokémons native from Kanto (from range #1-#151) Get 38 evolved data Be able to take the train Subway & Train Quest Guide I hope what said provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Kahali I'm sorry for the inconvenience. I would like to inform you that your Drillbur has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @tammie I'm sorry for the inconvenience. This was an issue caused by mismatched IDs for the clothing. However, i would like to inform you that a fix has been added into the game. Fashion Girl Emily in Celadon Mart 1 is able to exchange between Goth and Autumn Colored Clothes for free. This is so you can trade in your clothes and have them changed back to normal. Let me know if you have any further questions, have a great day !

Hi @Dxstroy I'm sorry for the inconvenience experienced. Could you please tell me if Dxstroy is the account you're trying to merge/recover or if you're trying to merge another account? If Dxstroy is the account you are looking for, unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 120 coins on it. Looking forward to your reply, have a wonderful day !

Hi @popdheat I'm sorry for the inconvenience. Could you please try the following: Delete ALL the old files or PRO making sure to clear your history and trash bin Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO DOWNLOAD PAGE If that should not solve your issue, could you please tell me what is error you are experiencing. Looking forward to your reply, have a wonderful day !

Hi @Pater8eoktitos I would like to apologize for the inconvenience experience and the situation. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment as they are not completely fixed yet. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that if you should lose part of your progress due to a crash or a disconnection, regardless of on our end or your, we would not be able to refund you of that progress as it would be unfair towards the other players. However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them. I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day. - Shinohara

Hi @Kingmoe89 As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately, we are unable to refund you of your lost money or lost progress as it would be unfair towards the other users that accepted the loss of their progress due to crashing, regardless of on our end or theirs. However, i would like to inform you that we are aware of those issues and that our developer is working on fixing them. I would also like to assure you that the current server are way faster than the previous one, but issues may be experienced and fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

Hi @FittingFito I'm sorry for the inconvenience. I would like to inform you that the server are online and normally working. Unfortunately the status page on our website is currently not working properly and we are aware of that and working to fix it. If you cannot access the game, could you please tell me what is the error you are experiencing? You can also attach a screenshot. Also, could you please try to totally reset, your router and internet connection and let me know if it works? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @UzumakiTheuzin I'm sorry for the inconvenience experienced. I would like to inform you that, unfortunately, we cannot refund your Kangaskhan because it would be unfair to the other players who have accepted their losses due to crashing, regardless of our end or theirs. It is good to note that pokemon lost due to crash issues also cannot be found in the database and therefore we cannot recover them anyway. Please also take the time to read the following for future reference: Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, we are aware of the issues related to the status of our server, and i can assure you that our Developer is working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, for what regard scheduled maintenances, you may check our OFFICIAL PRO DISCORD for updates when the server will be going down in order to minimize your losses. As for unannounced crashes, please do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Nevertheless, in case of long downtimes or numerous issues/crashes on our end, we may issue compensations as a way to apologize. I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!