Shinohara

Hi @Johann14 I'm sorry for the inconvenience. I would like to inform you that i've succesfully deleveled your Sneasel to level 99. Could you please check it? Remember that Sneasel evolves into Weavile when leveled up holding a Razor Claw during the night. Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Have a wonderful day !

Hi @marcosni15 I would like to apologize for the inconvenience and thank you for reporting this error. Our Content Scripter team have successfully fixed the error and you should now be able to heal again your Pokémon in the Saffron City Pokecenter. As the issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Dame201 I'm sorry for the inconvenience. I would like to inform you that i've just checked your account and that if you've set 3 days as time for the lending trade, you should receive your pokemon back today. In specific you should receive them in 5-6 hours from now. Let me know then if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @baDD I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. However, if you would like to teach Cosmic Power to your Pokémon you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the BOSS GUIDE To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Hinako11 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that we cannot give the map files to our players as those files are intended to be kept private. However, as a player you can go in game, press F2 and then type staffview 20 in the console. If from smartphone, simply drag down from the top of your smartphone to open the console and do the same procedure. You will see that you will have a really far, and complete, view of the map that will permit you to screenshot that. You can change 20 with 19, 18, 17, 21 etc until you find the zoom you most prefer. Let me know if you've been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @DKane64 ! I'm sorry for the inconvenience. I would like to apologize for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately we cannot refund you of any of your lost Pokémon because you didn't catch them but just found them in a battle, or they didn't have an ID, and it would be unfair to other players that accepted the loss of their progress due to crashing, regardless of our end or theirs. About your Master Ball, could you please provide any evidence of your loss? If that is a video, you can upload it on youtube and then post it here. Looking forward to your reply, have a wonderful day !

Hi @iznatejairo ! I'm sorry for the inconvenience. I would like to inform you that, unfortunately, there is not an estimated time for when the item to evolve spritzee and swirlix will be available to players. However, once they will be available we will make an announcements on our OFFICIAL PRO DISCORD I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Tracyschiem I'm sorry for the inconvenience. I would like to inform you that when you try to throw any type of pokeball(master ball included) to a Pokémon that cannot be caught, the game will simply block you and tell you that you cannot catch the said Pokémon. Unfortunately, Zapdos cannot be caught from players and it is possible to obtain just its seen data. The only legendaries that you can catch in this moment are: Mew Celebi Raikou Entei Suicune Jirachi Latios and Latias Phione Heatran Azelf Uxie and Mesprit Genesect Regice, Registeel, Regirock Manaphy Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @MrJashin I would like to inform you that you can find the list of the Pokémon not to be used in the ranked battle in this thread: POKEMON BANNED FROM PVP Also, you may want to check too the PVP RULES in order to have a better understanding of what is bannned and what not. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. However, were you able to choose your customization in the end and you're happy about it? Or the client totally blocked you from doing that ? However, I would like to inform you that your issue has been forwarded to our developer, but there is not an estimated time for when it will be fixed. Let me know if you are ok with your current character, have a wonderful day !

Hi @Hinako11 ! Thank you for your suggestion. I would like to inform you that we will work on the daytime versions of the maps as we understand that it may be kinda hard to understand a location just from a night-time image. Unfortunately, i am unable to give you an estimated time for when everything will be changed, so please be patient as those changes require time to be made. However, could you please be more accurate when you talk about the "maps for all areas" ? Do you mean an entire image of the whole area or the position of the area on the existing region-map? Looking forward to your reply.

Hi @Khen ! Thank you for your patience. I would like to inform you that your account have been successfully reset and you should be able to correctly log and customize your character. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @Khen ! I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your progress, taking in consideration everything on the server will be reset, in order to solve this issue about the character customization? Looking forward your reply, have a wonderful day !

Hi @snicket18 Thank you for your patience. I would like to inform you that your account have been successfully reset, as you've seen, and you should be able to correctly log and customize your character. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @Vexis420 Thank you for your patience. I would like to inform you that your account have been successfully reset, as you've seen, and you should be able to correctly log and customize your character. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Razderac I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @snicket18 I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your progress, taking in consideration it will totally reset your progress, in order to solve this issue about the character customization? Looking forward your reply, have a wonderful day !

Hi @Vexis420 I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure on GOLD and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your GOLD progress in order to solve this issue about the character customization? Looking forward your reply, have a wonderful day !

Hi @yoda2324 I'm sorry for the inconvenience. Could you please tell me where you were while you did the trade? Were you already in Johto? Also, did you receive any message saying about the region-lock while you were trading? Take note that when you are currently playing the story of a region, you will be able to use only the Pokémon of that region and all the one of other regions will be locked in your pc until you have the 8th badge of the region you're playing. In your case, the Murkrow was native of Kanto, and since you are playing Johto's story it has been locked into your pc and you'll unlock it after you obtain the 8th badge of Johto. Looking forward to your reply, have a wonderful day !

Hi @panchalaniket20 I'm sorry for the inconvenience. In order to receve the change password email, could you please try to download another browser (like firefox or chrome) and then try to reset your password again from the DASHBOARD. If you are on PC, you can also do the reset password procedure through smartphone in case it should not work even with a different browser. Please, do note that the email can take up to 30 minutes to be received and to check the spam-junk folder. Let me know if you have been able to solve your issue, have a wonderful day !

As we've talked in game and your issue has been solved, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @TarkoRehin ! I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure on GOLD and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your gold progress in order to solve this issue? Looking forward your reply, have a wonderful day !

Hi @pischello93 I'm sorry for the inconvenience. I was not able to replicate the error and i could teach Flamethrower, through level-up, to my Growlithe without any issue. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please interact with a Move Relearner and pay 2000 pokedollars to teach again Flamethrower to your Growlithe. You can find the Move Relearner in the following locations: Kanto - Cerulean City; Saffron City; Tutor Heaven Johto - Goldenrod City; Blackthorn City Hoenn - Slateport City marketplace; Sootopolis City Sinnoh - Snowpoint City and Hearthome City Please, let me know if you have been successful in solving your issue and if you have any further questions. Also, please refrain from posting your email in public as it is part of your privacy and it should be kept private. Have a wonderful day !

Hi @Ace22 I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi again @MikePorto ! There are two possible reasons of why you experienced this issue: Our client had a bug. All Pokémon you caught (Only counts for players in story mode) may had a wrong region as caught region. This means when you were in Johto, you caught Pokémon which were accidentally registered as Kanto Pokémon in our database. As you cannot use Kanto Pokémon in Johto until you have 8 badges, they will be stuck and cannot be removed as player. A merge issue. Sometimes when you merge your account, while you haven't finished the story part of your current region, your party may contain few old Pokémon of your previous regions. As you cannot use Pokémon from previous regions until you have 8 badges in your current region, they become stuck in your party. However, the stuck pokemon will be locked into your PC until you will obtain the 8th badge of your current region. After that, you will be able to use them as much as you want without any issue. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !