Shinohara

I'm really happy to see that your issue has been solved. However, were you able to choose your customization in the end and you're happy about it? Or the client totally blocked you from doing that ? However, I would like to inform you that your issue has been forwarded to our developer, but there is not an estimated time for when it will be fixed. Let me know if you are ok with your current character, have a wonderful day !

Hi @Hinako11 ! Thank you for your suggestion. I would like to inform you that we will work on the daytime versions of the maps as we understand that it may be kinda hard to understand a location just from a night-time image. Unfortunately, i am unable to give you an estimated time for when everything will be changed, so please be patient as those changes require time to be made. However, could you please be more accurate when you talk about the "maps for all areas" ? Do you mean an entire image of the whole area or the position of the area on the existing region-map? Looking forward to your reply.

Hi @Khen ! Thank you for your patience. I would like to inform you that your account have been successfully reset and you should be able to correctly log and customize your character. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @Khen ! I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your progress, taking in consideration everything on the server will be reset, in order to solve this issue about the character customization? Looking forward your reply, have a wonderful day !

Hi @snicket18 Thank you for your patience. I would like to inform you that your account have been successfully reset, as you've seen, and you should be able to correctly log and customize your character. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @Vexis420 Thank you for your patience. I would like to inform you that your account have been successfully reset, as you've seen, and you should be able to correctly log and customize your character. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Razderac I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @snicket18 I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your progress, taking in consideration it will totally reset your progress, in order to solve this issue about the character customization? Looking forward your reply, have a wonderful day !

Hi @Vexis420 I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure on GOLD and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your GOLD progress in order to solve this issue about the character customization? Looking forward your reply, have a wonderful day !

Hi @yoda2324 I'm sorry for the inconvenience. Could you please tell me where you were while you did the trade? Were you already in Johto? Also, did you receive any message saying about the region-lock while you were trading? Take note that when you are currently playing the story of a region, you will be able to use only the Pokémon of that region and all the one of other regions will be locked in your pc until you have the 8th badge of the region you're playing. In your case, the Murkrow was native of Kanto, and since you are playing Johto's story it has been locked into your pc and you'll unlock it after you obtain the 8th badge of Johto. Looking forward to your reply, have a wonderful day !

Hi @panchalaniket20 I'm sorry for the inconvenience. In order to receve the change password email, could you please try to download another browser (like firefox or chrome) and then try to reset your password again from the DASHBOARD. If you are on PC, you can also do the reset password procedure through smartphone in case it should not work even with a different browser. Please, do note that the email can take up to 30 minutes to be received and to check the spam-junk folder. Let me know if you have been able to solve your issue, have a wonderful day !

As we've talked in game and your issue has been solved, i will now lock the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @TarkoRehin ! I'm sorry for the inconvenience. I would like to inform you that this is a rare bug that may be experienced. However, if you have not started yet your adventure on GOLD and you're yet at the start, we can offer you an account reset that should be helpful to solve your issue. Are you interested in resetting your gold progress in order to solve this issue? Looking forward your reply, have a wonderful day !

Hi @pischello93 I'm sorry for the inconvenience. I was not able to replicate the error and i could teach Flamethrower, through level-up, to my Growlithe without any issue. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please interact with a Move Relearner and pay 2000 pokedollars to teach again Flamethrower to your Growlithe. You can find the Move Relearner in the following locations: Kanto - Cerulean City; Saffron City; Tutor Heaven Johto - Goldenrod City; Blackthorn City Hoenn - Slateport City marketplace; Sootopolis City Sinnoh - Snowpoint City and Hearthome City Please, let me know if you have been successful in solving your issue and if you have any further questions. Also, please refrain from posting your email in public as it is part of your privacy and it should be kept private. Have a wonderful day !

Hi @Ace22 I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi again @MikePorto ! There are two possible reasons of why you experienced this issue: Our client had a bug. All Pokémon you caught (Only counts for players in story mode) may had a wrong region as caught region. This means when you were in Johto, you caught Pokémon which were accidentally registered as Kanto Pokémon in our database. As you cannot use Kanto Pokémon in Johto until you have 8 badges, they will be stuck and cannot be removed as player. A merge issue. Sometimes when you merge your account, while you haven't finished the story part of your current region, your party may contain few old Pokémon of your previous regions. As you cannot use Pokémon from previous regions until you have 8 badges in your current region, they become stuck in your party. However, the stuck pokemon will be locked into your PC until you will obtain the 8th badge of your current region. After that, you will be able to use them as much as you want without any issue. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Jackyyuriii As i've stated above, your Pokémon was a Scizor and not a Scyther and it has been recovered succesfully. I'm really happy to see that your issue has been solved and you're currently using your scizor in the team again. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @HierryIsaac ! Thank you for your patience. I would like to inform you that your account has been succesfully reset and the 85 coins you had have been re-added to the account. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @KOffing ! I'm sorry for the inconvenience. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your specific case the client disconnect you but doesn't kick you out. However, i would like to inform you that w are aware of the issue and that our developer is working on a fix. Unfortunately, i cannot refund/give you back your points lost as it would be unfair towards the other players that accepted the loss of their progress due to crashing, regardless if on our end or their. -Quoting the COMMON ISSUES THREAD- I know it can be frustrating to lose part of your progress, but i hope you can understand why i cannot give you back your points. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

Hi @J123b I'm sorry for the inconvenienice. I would like to inform you that if you have experienced a disconnection, like in your case, while battling Jirachi then you cannot simply rebattle it just after relogging, as that is an option we added for the times when only the server crash. If you would like to have another chance to catch Jirachi you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him, the requirements and his team : TRAINER VALLEY GUIDE Take note that, unfortunately, i am unable to respawn Jirachi for you because it would be unfair towards all the players that accepted the fact they had to fight Nikola in order to respawn the Legendary Pokémon they wanted to catch after a disconnection. I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear or if you have any further questions, have a wonderful day !

Hi @@MikePorto I'm sorry for the inconvenience. I would like to inform you that your pokemon stuck have been moved to the last slots of your PC. Could you please check that? Also, in the future remember to use the POKEMON STUCK IN PARTY MEGATHREAD if you would like to request our help to move some pokemon stuck. Have a wonderful day !

As you have been refunded in-game bya dding 10 revives and 10 mx potion to your inventory, and your issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @yoda2324 I'm sorry for the inconvenience. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In your specific case the client disconnect you but doesn't kick you out. However, i would like to inform you that our developer is working on a fix. However, we have decided to refund you giving you 10 Revive and 10 Max Potion in order to be able again to fight and complete the elite four. You can find those items in your inventory when you will log in the game Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Have a wonderful day!

Hi @kari317 ! Thank you for your patience. I would like to inform you that the stuck pokemon have been moved to the last slots of your PC. Could you please check it? Have a wonderful day !

Hi @Craou I'm sorry about the inconvenience. Could you please make your friend follow the steps HERE to get the activation email resent? Remember to make him check the unk mail and make sure that he typed the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help along with google chrome. If he should not reiceve the email yet, could you please try to create an account with GMAIL, YAHOO and OUTLOOK, since they are the most reliable. Let me know if you have been successful in solving your issue and if you have any other questions. Have a wonderful day !