Shinohara

Hi @Carter87 ! I'm sorry for the inconvenience. I would like to assure you that you selected the correct server while merging, so you don't have to worry about that. I finished to check your account and i will now inform you with the results of the research: MEW: You never had a Mew, even when you were playing on the Blue Server. Take note that the requirements of the mew quests are the following: Get 225h+ playtime Be Johto Champion 71 evolved Pokemon ✭ Get Dragon Medallion Get All Kanto Pokemon caught (except Mewtwo, Articuno, Moltres Zapdos that need to be seen) With the requirements said, i'm sorry to inform you that you only have 130 Pokémon Native of Kanto caught, and not the required 147. You are able to check that by interacting with the Professoark Oak in pallet. For further information about the mew quest you can check the LEGENDARY MEGATHREAD GUIDE Transmat Quest : You succefully completed it and you have access and can use it without any problem. Sinnoh : You have completed Sinnoh and you're now Sinnoh Champion Sevii Island: You are able to access the Sevii Islands without any problem as it require an active membership that you have. Further info about Sevii Island can be found here SEVII ISLAND GUIDE Cerulean Cave: You didn't unlock Cerulean Cave here or on the Blue Server, in fact you still miss the Dragon Medallion, required to access the Dragon Den B1F to challenger Lance. To start the quest enter the Dragon Club and buy a Blackthorn Club Card for $200.000 from the Head Recruiter, after that continue with the quest interacting with the Prize Giver and completing all the task that he will give you. Once you have completed everything, go in the Dragon Den B1F and defeat Lance to unlock the Cerulean Cave. Further info about how to complete the Cerulean Cave Quest can be found on our wiki here: CERULEAN CAVE QUEST - WIKI PAGE I hope what said provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @andryd I'm sorry for the inconvenience. It seems like you've experienced a disconnection/crash and the client didn't kick you out, as this is one of our current issues. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS, PVP, Catching Legendary Pokémon (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Unfortunately, i am unable to respawn Regice for you because it would be unfair towards all the players that accepted the fact they had to fight Nikola in order to respawn the Legendary Pokémon they wanted to catch after a crash/disconnection. If you would like to have another chance to catch it you will have to fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him, the requirements and his team : TRAINER VALLEY GUIDE I'm sorry to disappoint you but i hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Diwaka ! I'm sorry for the inconvenience. I would like to inform you that in order to create a Guild you need to meet the following requirements: ❋ 400,000 Pokedollars. ❋ 100+ hours of playtime. ❋ All 8 Kanto Badges. ❋ You cannot be in a guild. ❋ Guild Name must be 4-15 characters long. *Guild Name must not contain any numerical or special characters You can check if you meet them on your trainer card. After you meet the requirements type in /gcreate <Guild Name> and accept the confirmation. For further informations about the guide you can check our OFFICIAL GUILD GUIDE About how to create a Discord Server, i highly suggest you to check the official guide on the discord website that you can find here: HOW TO CREATE A DISCORD SERVER On the official website of discord, as well as on youtube/google, you may also find a lot of tutorials and guides on how to setup your server. I hope that what i said provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @dematris4231 I'm sorry for the inconvenience. I would like to inform you that it seems like you correctly merged your account and that this is a common issue experienced after the merge. To solve it, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Quoting from the Everything about the merge thread, that you can check for any further experienced issue : Let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Kahali I'm sorry for the inconvenience. Could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Please, let me know if you have been successful in solving your issue and if you have any further questions. Looking forward to your reply, have a wonderful day !

Hi @wafiq1461 ! I would like to inform you that you are able to check which Pokémon spawn in each location and where a Pokémon spawn by using the following commands in the #bot-commands channel of our OFFICIAL PRO DISCORD : ^s nameofthepokemon : This command shows you all the location where a Pokémon spawn Example of the command: ^s pikachu ^s nameofthemap : This command shows you all the Pokémon that spawn in a specific map. Example of the command: ^s Route 15 Also, it is possible to check where a Pokémon spawn by checking on your Pokedex or, if you want to check which Pokémon spawn in a map you can check the spawn-window in the top-right corner of your display and type the name of the map in the search bar. I hope this was helpful, let me know if you have any further questions. Have a wonderful day !

Hi @NeetishVerma05 I'm sorry for the inconvenience. I would like to inform you that your Breloom has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @iznatejairo I'm sorry for the inconvenience experienced. As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, these are the first days with servers open and therefore issues may be experienced at any moment. We highly suggest therefore to not try BOSS, PVP, Catching Legendary Pokémon (and similar) until the servers will be stable. Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. In specific, you simply get disconnected from the game but the client do not kick you out and you are unable to play until you relog. We are aware of the issues related to these freezes and disconnections and we are working on to fix them Unfortunately i cannot give you an estimated time for when everything will be fixed, but you can stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of our server. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Leon5510 ! I'm sorry for the inconvenience. I would like to inform you that , unfortunately, we cannot de-level your gyarados because it would be unfair toward the other players that accepted the fact they had to level another Pokémon in order to continue with the quest. If you would like to re-enter the cave and continue the quest, then you have to level another Pokémon keeping in mind that the maximum level usable is 60. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your request. Let me know if you have any further questions, have a wonderful day !

Hi @KinhThoai ! I'm sorry for the inconvenience and thank you for your patience. Could you please tell me if you are still experiencing the said error? If yes, could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !

Hi @Chitz I'm sorry for the inconvenience. I would like to inform you that your Geodude has been successfully recovered an it should be in the last slots of your PC Could you please check that? Unfortunately, if your Geodude had an item we cannot recover the said item as it is impossible for us as it get automatically deleted when you release the pokemon and we cannot confirm the item was there or not. Also, we are unable to gift you a new one as it would be unfair to others that accepteD the loss of their items after the release of a Pokémon. Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Looking forward to your reply, have a wonderful day !

Hi @Turri ! I'm sorry for the inconvenience. As first, i would like to inform you that i'v moved your post out of the thread because it was off topic. However, i can see that you've correctly made the log in the game recently, could you please confirm that your issue has been solved and you can correctly play the game again? Looking forward to your reply, have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

Hi @MasterSam ! I'm sorry for the inconvenience. The issue should be now fixed, please try again the following procedure: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER on your smartphone and run it to make sure to delete anything else. Restart your smartphone Download again the game from here PRO DOWNLOAD PAGE Plese, make sure to follow every single step, ccleaner inclused, as it is helpful to solve your issue. Let me know if you have been able to solve your issue or, if you still experience it, what happen when you try to put an higher amount of money. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

Hi @Kefy ! I'm sorry for the inconvenience. I would like to inform you that your friend has to create a new account and create a thread in the GENERAL COMPLAINT AREA so i will be able assist him to recover his account. As said above, i will be able to help him to recover his account only if he will create the said thread. However, as instruction to follow have been given, i will close this thread. Please, make your friend create an account and then a thread in the said sub-forum, and i will personally assist him with the recover of his account. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !

As i cannot provide further support, i will now close the thread. If you have any further questions, please don't hesitate to ask. Please stay tuned on our OFFICIAL PRO DISCORD for further announcements. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now lock the thread. Have a wonderful day !