Shinohara

Hi @Isdro I'm sorry for the inconveneince. I would like to inform you that we do not handle these cases through third party people as we want to protect the privacy and sensitive information of our players. Therefore, as your friend is the one that lost the access to the account, could you please tell him to make a thread in the GENERAL COMPLAINT AREA using another account, even a new temporary one. Looking forward to your reply, have a wonderful day !

Hi @d3oxys I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @yossarun40052 I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ DELEVEL & TRADE-EVOLVE POKEMON MEGATHREAD ] I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @PANEL I'm sorry for the inconvenience. I would like to inform you as first that your main server was YELLOW, that has been renamed into GOLD and that RED and BLUE have been merged into SILVER. Unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @aja201 I'm sorry for the inconvenience. I would like to inform you that i've just checked and seems like everything works as intended. Could you please check if you're able to create a new account now? Looking forward to your reply, have a wonderful day !

Hi @misscakers I'm sorry for the inconvenience. I would like to inform you that i've teleported you to your last visited pokecenter. Could you please check if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @19Rubenz I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems as if you have 2 Shiny Magikarp in your PC. Could you please check if the magikarp you're looking is one of them? Looking forward to your reply, have a wonderful day !

Hi @PETTROL I'm sorry for the inconvenience. I would like to inform you that Obsidian Wings are exclusive to Discord Moderators only, and therefore won't be available to players. For what regards Vivillon Wings, they are not available yet, but they will. When they will be available we will inform our players about how to obtain them on our OFFICIAL PRO DISCORD . Please, be patient in the while. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @NoburuRyu I'm sorry for the inconveneince. Unfortunately, i regret to inform you that we are not able to refund you of your membership. This because the server were not down for a really significant time, and they were offline for a kinda short amount of time for a maintenance in order to fix bugs and apply the latest update. Also, if we would refund you then we would have to refund all the players of their membership/black medalion/subway pass/etc time, and this is not really possible as it would take a good amount of time. Nevertheless, in cases of long and significant downtimes and numerous crashes from our end, we may sometimes issue compensation to our players. Regard the maintenance, you can find the cahngelog/update log containing all the information of what has been added in the last update in the following page: UPDATE & LOGS I'm sorry to disappoint you but I hope you can understand why we cannot fulfill your request. Please let me know if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Gammagenix I'm sorry for the inconvenience. I would like to inform you that i've teleported you to your last visited pokecenter. Could you please check if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Gammagenix I'm sorry for the inconvenience. I would like to inform you that our developers has released yesterday the new client for all the devices, could you please try to download them and check if your issue has been solved? Please, remember to delete all the old files and to restart your phone before installing the latest. You can download the latest client from here: PROClient Download Please, let me know if your issue has been solved and if you have any further questions. Have a wonderful day !

Hi @Jayking5908 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress or reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: The reason of why the boss cooldown have not been reset after the crash is because or the server didn't experience a normal crash, but first just kicked out all the players and this is why the cooldown wasn't reset, or because there might have been an error on our end. Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!

Hi @ANIKETSK181 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Restart your PC Download the latest client from PRO WEBSITE DOWNLOAD Run the game with administrator power Looking forward to your reply, have a wonderful day!

Hi @Caiomaist I'm sorry for the inconvenience. What you're describing as an error seems more like your antivirus deleting the client files thinking they are virus, when instead they are not. Could you please tell me what antivirus are you currently using? Looking forward to your reply, have a wonderful day !

Hi @hoangbobo00 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x105 Rare Candies and x4 Master Ball. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @hoangbobo00 I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x105 Rare Candies and x4 Master Ball. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Atlantus I'm sorry for the inconvenience. As we have talked in-game and your issue has been solved, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @leetspider I'm sorry for the inconvenience. Could you please attach here the patchererror.txt that has been created into your PROClient folder and tell me what version of windows are you running? Make sure to mention as well if 64 or 32 bit. Other than that, could you please tell me what antivirus do you use? Please, make sure to have all the latest windows updates and the latest .NET Framework installed as sometimes the issue can be caused from your system being outdated. Looking forward to your reply, have a wondereful day !

Hi @Atakan06 I'm sorry for the inconvenience experience, As we have talked in-game and your issue has been solved, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Petik I'm sorry for the inconvenience. I would like to inform you that this is usually fixed with a relog. However, if that should not work, could you please try the following: Try Alt+Tab Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar Log out, and then back in Close the whole client and start PRO again Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @zanderguy123 I'm sorry for the inconvenience. I would like to inform you that your Pichu has been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. In addition, remember that Nikola offer the chance to recatch one of your release legendary only once. If you will release your legendary more than once and then try to ask the recover of them, we will reject the recover as Nikola is intentionally set in order to offer you the chance to re-catch one of your released legendary only once. Looking forward to your reply, have a wonderful day !

Hi @Fjabio I'm sorry for the inconvenience. Unfortunately, we no longer offer this service. The NPC at the Saffron Station was added to compensate those who were affected by a change in the past. However given that the change made live was several months ago, there is no longer a need for such NPC. It was really only intended to be around for a month or two. However, it was there for much longer than that. I'm really sorry to disappoint you, but I hope you understand. Let me know if you have any further questions. Have a wonderful day.

Hi @Shags I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day