Shinohara

Hi @Canary2 I'm sorry for the inconvenience. I would like to inform you that your Grovyle has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day

Hi @Action08 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we are not able to refund you of your lost money/progress or reset the cooldown of the boss as our TOOLS do not permit us to do that and because it would be unfair to the others that experienced a similar loss of the progress and accepted the fact that we are not able to refund them. It would be also really hard to refund more than 1500 players at each crash and would take a lot of time; time that we are currently using to fix the server crashes and status. However, our developers communicated that they will try their best to optimize our TOOLS in order to permit us to have a better check over these things, and many others, and therefore permit us to give a better help to players in these situations in the future. Please, take your time to read below: The reason of why the boss cooldown have not been reset after the crash is because or the server didn't experience a normal crash, but first just kicked out all the players and this is why the cooldown wasn't reset, or because there might have been an error on our end. Also, i would like to inform you that we are aware of the issues related to the status of our server, and i can assure you that our Developers are working on a fix and that fixing them is our main priority in this moment, as we understand that frequently disconnections may be frustrating. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!

Hi @Cobey I'm sorry for the inconvenience. Could you please take a screenshot of the windows mixer of when you have the game open in a route? Also, you can try to enable and disable the music-audio couple of times and even lower the audio a bit? Looking forward to your reply, have a wonderful day !

Hi @Roronoa24 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Restart your PC Download the latest client from PRO WEBSITE DOWNLOAD Run the game with administrator power Looking forward to your reply, have a wonderful day!

Hi @riderBR I'm sorry for the inconvenience. Could you please tell me the error that pop-up when you try to log in the game? Feel free to attach a screenshot in order to help with the explanation. Looking forward to your reply, have a wonderful day !

Hi @liamssy I'm sorry for the inconvenience. Could you plese tell me the ID of the pokemon you would like to delevel? Or in case even the account owning the pokemon since i was not able to find any grovyle into your liamssy account. Looking forward to your reply, have a wonderful day !

Hi @Fisherman85 I'm sorry for the inconvenience. It is possible that some character not allowed in your password is blocking you from accessing the game. To solve that, could you please go ahead and change your password from the WEBSITE - PASSWORD CHANGE, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) and check if it solves your issue? It's important to change the password on the website rather on the forum because changing the website one should automatically change the forum one as well. Looking forward to your reply, have a wonderful day

Hi @RafArnaldi I'm sorry for the inconvenience. I would like to inform you that this can have several causes. First of all, you should check if you have the latest .NET Framework installed. If this is the case and it still does not work, please do the following: Go to the folder C:\Users\YourUsername\AppData\Local\Temp\ (Replace YourUsername with your Windows usernamen). Find a folder that starts with PRO_ and open it. If you have more than one, open the latest one. Start the ClientPatcher.exe. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @WiiL06 I would like to apologize for the inconvenience experienced and thank you for reporting this bug. The issue has been forwarded to the relevant parties that will look into it in order to fix it. As the issue has been forwarded to the relevant parties and it will be fixed soon, and your issue has been solved already through the use of a escape role, I will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day and once again thanks for the report !

That might have been just a visual bug, but thanks for reporting it, we really appreciate it. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Aspergillusssss I'm sorry for the inconvenience Unfortunately, I regret to inform you that we are not able to move the Masterball from the NPC back to your inventory as this would be unfair to all the other player that had to complete the quest in order to obtain back their rare candies and master balls. Also, the quest has been intentionally developed in this way in order to make it harder to be completed, and giving you back those items would go as well against the reason of why the quest has been developed in that way. I'm sorry to disappoint you but i hope you can understand why we cannot fulfill your quest. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @rhaeli5 I'm sorry for the inconvenience. Could you please try to delete all the PROClient files (.zip/rar too), restart your PC and then try to download again the latest client from PRO CLIENT DOWNLOAD and let me know if that solves your issue? If that should not solve your issue, could you please tell me what device do you play on (windows version / 32-64 bit) and explain accurate what happen when you click on the pokedex icon? Looking forward to your reply, have a wonderful day !

Hi @Pokemonmoon I'm sorry about the inconvenience. I would like to inform you that you can change your password from HERE . Please, Remember to check the junk mail and make sure to the email correctly. Also, take note that the email could take up to 30 minutes to be received. Also, using a different browser such as Firefox or Chrome could also help. If you should not receive the email yet, could you please try to repeat the same procedure from your smartphone please. In case you should receive the email, please remember to select an alphanumerical password (characters from A to Z and 0 to 9) in order to fix the "invalid username-password" issue. Let me know if you have been successful in solving your issue and if you have any other questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @niczdminioz I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @ROCKINGROCKRUFF I'm sorry for the inconvenience. If you're still experiencing the issue, could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @PETTROL I'm sorry for the inconvenience. Could you please specify what mount and wings you're referring to? Looking forward to your reply, have a wonderful day !

Hi @Frickit I'm sorry for the inconvenience. Could you please tell me what version of windows are you running? Make sure to mention as well if 64 or 32 bit. Other than that, could you please tell me what antivirus do you use? Please, make sure to have all the latest windows updates and the latest .NET Framework installed as sometimes the issue can be caused from your system being outdated. Looking forward to your reply, have a wondereful day !

Hi @ELDIOSMARIO I'm sorry for the inconvenience. I would like to assure as first that none of your item has been lost. When you start the Heatran Quest, all your Master Ball and Rare Candies gets taken from NPC Buck. In order to get them back, you have to finish the Heatran Quest. In specific, you will be able to get back your rare candies and master ball, by talking with buck, only after you will have defeated the Heatran level 99. If you are interested, the amount of item taken is x6 Rare Candies and 2x Master Ball. Unfortunately we cannot move those items back to you as the quest is intended to work like that, i hope you can understand. For further info about the Heatran Quest you can check this link HEATRAN QUEST - LEGENDARY MEGATHREAD as well as our HEATRAN QUEST - PROWIKI I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @VaelinWar I'm sorry for the inconvenience. Could you please try to move the PROClient into another folder, like the folder where your downloads are stored? (e.g Downloads folder of google chrome/firefox) and then try again to open the game with administrator powers? If that should not work, could you please check that you have installed the latest .net framework and tell me your windows version (as well if 32 or 64 bit) and your antivirus? Looking forward to your reply, have a wonderful day !

Hi @CeKaN I'm sorry for the inconvenience. I would like to inform you as first that Pokemon Revolution Online doesn't contain any virus or infection. In order to proceed you have two options: Add the folder where you are going to extract the client as an exception to your antivirus and firewall (e.g if you extract in documents you add documents as an exception) Uninstall your antivirus, which is not really recommended as it leaves your PC without protection, but sometimes it is necessary in order to fix the issue. Could you please try the said procedures and see if one of them solves your issue? Looking forward to your reply, have a wonderful day !

Hi @Dannym4 I'm sorry for the inconvenience. As your issue has now been solved in the proper thread [ REGION LOCKED POKEMON MEGATHREAD ] I will now close this thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @KhamoteKa I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !