Shinohara

Hi @YeKeToXicK I'm sorry for the inconvenience. I would like to inform you that the server were offline due to technical issue and they are now back online. Could you please try to log on your account and tell me if your issue has been solved? Looking forward to your reply, have a wonderful day !

Hi @Abhaymishra I'm sorry for the inconvenience. I would like to inform you that the servers were down due to a maintenance in order to fix some of the issues that were causing the crash of the servers. However, the servers are now online and you should be able to log in the game without any problem. I would also like to inform you that crashes can still happen, even if our developers have reduced them a lot by applying several fixes. Nevertheless, our developers are working non-stop in order to completely fix the issues and minimize/avoid any possible crash. Many updates have been made already and others will follow, included the rework and complete re-implementation of python in PRO and as well fixes in the server code that should help to solve most of the issues and help to pinpoint the others. Please, stay tuned on our OFFICIAL PRO DISCORD in order to be notified of any possible announcement about Pokemon Revolution Online. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers were down due to a maintenance in order to fix some of the issues that were causing the crash of the servers. However, the servers are now online and you should be able to log in the game without any problem. I would also like to inform you that crashes can still happen, even if our developers have reduced them a lot by applying several fixes. Nevertheless, our developers are working non-stop in order to completely fix the issues and minimize/avoid any possible crash. Many updates have been made already and others will follow, included the rework and complete re-implementation of python in PRO and as well fixes in the server code that should help to solve most of the issues and help to pinpoint the others. Please, stay tuned on our OFFICIAL PRO DISCORD in order to be notified of any possible announcement about Pokemon Revolution Online. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @Zantensa I'm sorry for the inconvenience. I would like to inform you that your issue has been forwarded to our Content Scripter that will look into that. Unfortunately, there is not an estimated time as for when i will be able to give you any news about it, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hi @PokeyBawllls I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @odakanai I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Also, that message comes out because indeed your client is updated to the latest version and therefore you have no update to download. Therfore, when the servers will come back, you should be able to log in the game without any problem. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @GeneralClay I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @naio75 I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently down for a maintenance in order to fix the crash issues that were being experienced recently. Unfortunately I am not able to provide you any estimated time as for when the servers will come back online, however we will inform all of our users through an announcement on our OFFICIAL PRO DISCORD as soon as they will be back, so please stay tuned there. We sincerely apologize for the inconvenience. As i cannot offer further support in this specific case, i will now close the thread. As said above, please, stay tuned on our OFFICIAL PRO DISCORD for any further announcement regard Pokemon Revolution Online. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @InSano I would like to apologize about the inconvenience and the delay. I would like to inform you that, as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but is not perfect and it can sometimes still result in a crash. Nevertheless, i would like to ensure you that we will always do our best to take countermeasure to avoid any possible crash, but do keep in mind that, unfortunately, when you frequently update a game there is always the a minimal chance to find some bug that can cause issues. Regard your loss, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you had just caught it, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, unfortunately, we cannot refund you by spawning the said Pokémon again as it would be unfair to other player who accepted the loss of their progress due to crashing, regardless if on our end or their, if we restore your Pokémon and not their money/pokemon/cooldown. Please also take the time to read the thread linked below, for future reference: Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please, let me know if you should have any further questions or if something should be unclear and i will be more than happy to assist you. Have a wonderful day.

Hi @KingSwipa941 I'm sorry for the inconvenienve. Unfortunately, I'm sorry to inform you that we are not able to track errors/issues without having additional information. Please, try to describe the entire events. Looking forward to your reply, have a wonderful day !

Hi @ram112233 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until you will have completed the region of the Pokémon that you have traded/ been given. In specific, when you trade a pokemon to a person that has not that region unlocked, you will receive a warn that will inform you about that. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @nettto123 I'm sorry for the inconvenience. I would like to inform you that you should be able to open the console on android. To do taht, just swipe down from the top of your display and you should be able to open it correctly. Could you please try that? Looking forward to your reply, have a wonderful day !

Hi @kirakira123 I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Accmola42 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them during the trade. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until you will have completed the region of the Pokémon that you have traded/given. In specific, when you trade a pokemon to a person that has not that region unlocked, you will receive a warn that will inform you about that. I'm sorry to disappoint you but i hope you can understand. Please, let me know if you have any further questions or if something is unclear. Have a wonderful day!

Hi @GuvTruv I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !