Shinohara

Hi @Rem7442 I'm sorry for the inconvenience. Unfortunately, even translating your text, i was not able to understand what is the issue that you are experiencing. Could you please try to explain that in a better way? Looking forward to your reply, have a wonderful day !

Hi @MudkipCool I'm sorry for the inconvenience. Could you please tell me what antivirus do you use, your windows version (10, 8, 7) and if 64bit or 32 bit? Looking forward to your reply, have a wonderful day !

Hi @Abhishek123123 I'm sorry for the inconvenience. Could you please open the in-game settings and check in the "game" options the voice "Player Names"? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @aba881 I'm sorry for the inconvenience. I would like to inform you that this happened because you recently merged your account and the merge randomly sort your pokemon into your account and therefore you finsihed to have Kanto Pokémon in your party while playing Johto's story, which should not be possible. However, i've moved all the pokemon native of Kanto into your PC and left only Cyndaquil in your party, as it was the only one native of Johto. Could you please log and check if your issue has been solved and let me know if you have any further questions? Have a wonderful day !

Hi @OsirisTV I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @AmberleeMoon I'm sorry for the inconvenience. Could you please tell me what is the error that pop up/you experience when you try to log with Amberleethemoon ? Looking forward to your reply, have a wonderful day !

Hi @Lynielzak I'm sorry for the inconvenience. As stated previously, as you are currently playing Johto's story, you will be able to use all the pokemon native of Johto during the johto's story. That means that if you will buy Johto's pokemon from other players, you will be able to use them since you're doing johto's story. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Hejazia I'm sorry for the inconvenience. It is possible that you were experiencing this issue due to some technical issues with the servers. Could you please tell me if you are still experiencing the issue? Looking forward to your reply, have a wonderful day !

Hi @MagoZine I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

Hi @kireboi I'm sorry for the inconvenience. Unfortunately, you cannot change your username as of now due to the topic being closed, as stated above. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Jdude I'm sorry for the inconvenience. I would like to inform you that due to technical issues and our rules, you can have a maximum of one account per email. With that said, since Jdudez and JdudeX are currently using the same email, you need to change your email on one of those two accounts. You can do that by log in the DASHBOARD and then change the email from there. Please, let me know when the email on one of these account have been changed. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Ndd2003 I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon where python will be completely reimplemented in PRO and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day !

Hi @TheCharly I'm sorry for the inconvenience. The issue should have been fixed recently, could you please try to battle it again? Looking forward to your reply, have a wonderful day !

Hi @Lynielzak I'm sorry for the inconvenience. I would like to inform you that when you start to play the story of a region, you will be able to use only the Pokémon native of that region, meanwhile all the one native of other regions will be locked in your pc until you have the 8th badge of the region you're playing. For what regard the Pokémon native of regions not unlocked yet, you will have to first complete them instead. Therefore, as you're currently playing Johto's story, you will be able to use only Johto's Pokémon. When you will obtain the 8th badge of Johto, your Kanto Pokémon will be unlocked. Do note that even if your friend should trade your Pokémon that are not native of Johto, they will be sent to your PC and locked and we won't be able to move or unlock them. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Kurohiku I'm sorry for the inconvenience. Unfortunately we are unable to refund you of the lost item as the items get automatically deleted once you release a Pokémon that is holding them. It would have been different if it was an item that could not be deleted (e.g Choice items), but since Soothe Bell is an item that can be deleted, we have no way to verify if the Pokémon was really holding it or if you really had one you have deleted it.. As we cannot verify that, if we would refund you giving you a new Soothe Bell without having any evidence proof of the events, it would be unfair to all the others users that accepted the loss of their items once they released their Pokémon holding them. I'm really sorry to disappoint you. However, you are able to obtain another Soothe Bell, quoting our ITEM GUIDE, in the following ways: Location: - National Park - Hidden. - One time gift from Tiggus at Celadon Office 3F - May be held by some wild Pokémon: Code: #Pokemon Map Area Daytime Rarity MS Level Aipom Route 42 Land M/D/N Tier 6 Yes 14-16 Crobat Dragons Den Land M/D/N Tier 6 No 50-54 Golbat Cerulean Cave 1F Land M/D/N Tier 1 No 60-64 Golbat Dragons Den Land M/D/N Tier 1 No 49-53 Golbat Mt. Silver Moltres Chamber Land M/D/N Tier 1 No 45-52 Graveler Mt. Silver Moltres Chamber Land M/D/N Tier 1 No 45-52 Graveler Mt. Silver Upper Mountainside Land M/D/N Tier 1 No 52-55 Hoothoot Route 38 Land N Tier 1 No 15-17 Noctowl Ilex Forest Land N Tier 3 No 5-9 Zubat Union Cave B1F Land M/D/N Tier 2 No 6-10 Zubat Union Cave B2F Land M/D/N Tier 1 No 6-10 Once again, i'm really sorry to disappoint you, but I hope that you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @DarknessDTN I'm sorry for the inconvenience. We are currently looking into this issue in order to have a better understanding of that. Please, be patient in the while. Unfortunately, there is not an estimated time as for when the issue will be solved, however I will personally update you as soon as we will have any further information regard this issue. Please, be patient in the while. Have a wonderful day !

Hi @DarknessDTN I'm sorry for the inconvenience. As you have already created a thread regard that and that is currently being checked, please refrain from spamming threads and wait for a reply on the main one. Remember that spamming threads about the same topic is strictly forbidden, so please refrain from doing it. As this issue will be handled on your main thread, I will close this one. Have a wonderful day !

Hi @Jeque I'm sorry for the inconvenience. I would like to inform you that we were not able to replicate the error. However, we will keep investigating it. Could you please tell me in the while if your issue has been solved and you have been able to take back some of your Pokémon from your PC? Looking forward to your reply, have a wonderful day !

Hi @TheMasterRiolu I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and how money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !