Shinohara

Hi @PokeGamer7 I'm sorry for the inconvenience. I would like to inform you that your Magikarp released in the screenshot have been successfully recovered and it should be in the last slots of your PC. Could you please check that? Please, in the future remember to use our RESTORE MEGATHREAD if you would like to request our help to recover one of your released Pokémon. Regard the Kanto Daycare issue, I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however i will personally update you on your other thread about it. Please, be patient in the while. Looking forward to your reply, have a wonderful day !

Hi @lagolls I'm sorry for the inconvenience and the delay. All the stuck Pokémon have been moved into your PC as requested, could you please check that? Looking forward to your reply, have a wonderful day !

Hi @ivanreinard I'm sorry for the inconvenience and thank you for your patience. Could you please try to check the mixer of windows to see if the audio is mute from there? If not, could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !

Hi @Syedsarkheel123 I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @marcus5678za I'm sorry for the inconvenience. I would like to inform you that, unfortunately, we are not able to recover your Raichu as that is not a bug and you have many ways to deny the trade once you talk to the NPC. The first when he ask if you are really intending to trade your Raichu, and the 2nd when you choose your Pokémon. [spoiler=NPC THAT ASK FOR THE CONFIRM - WARN] Therefore, as you have accepted in both those two steps to trade your Raichu, we are not able to recover it for you as it would be unfair to all the others players that accepted the loss of their Pokémon once traded to any NPC if we would recover your Pokémon and not their. I'm sorry to disappoint you but i hope you can understand, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Musuashi I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @sakib3266 I'm sorry for the inconvenience. As first, i would like to inform you that the Dragon Medalion is still into your inventory. However, as you have disconnected/crashed during the battle, it has been counted as a loss. When you lose to the Dragonite in the Dragon Den, the cooldown to fight it again is 24 hours. With that said, if you wait 24 hours, real-life time, you should be able to fight it again. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @MAKzakm I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi @stevekarkobe I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi @marheaven I'm sorry for the inconvenience. Unfortunately the screenshot you have provided cannot be seen. Could you please specifiy what is the issue that you are experiencing? Looking forward to your reply, have a wonderful day!

Hi @Zetapkm I'm sorry for the inconvenience. I would like to inform you that all your Pokémon have been successfully recovered and they should be in the last slots of your PC. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @Zetapkm I'm sorry for the inconvenience. I would like to inform you that i've moved your thread in order to discuss what other Pokémon you have released and you do not remember. However, your Milotic, Slowbro, Ampharos, Gengar and Munchlax have been successfully recovered and it should be in the last slots of your PC. In addition, i've found other pokemon released that were Lv100 and receovered them as well as you might be interested. In specific a Dragonite Lv100 and a Vileplume Lv100. Could you please check that and tell me if you remember any other Pokémon you released and need to be recovered? Looking forward to your reply, have a wonderful day !

Hi @Aylike23 I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems like Azumarill is native of Sinnoh Region. As you have currently completed only Kanto/Johto/Hoenn, and have yet to start Sinnoh, it's normal to have your Azumarill locked into your PC as you didn't play yet sinnoh. Your Pokémon will be unlocked once you will start Sinnoh and you will be able to use it. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Fearcraft13 I'm sorry for the inconvenience. Unfortunately, item descriptions aren't available to mobile players for now. Perhaps, this feature could be available to Android users in the future, but we can't give an ETA as when it'll be available. However, you can always do ^info <item> in #bot-commands in our Official PRO Discord to get short descriptions on items. You are also free to ask the in-game Help chat if you need basic help on item definitions. I'm sorry to disappoint you but i hope you can understan. Let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @fabiosm I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that Cryogonal cannot be obtained as it was a Pokémon that was obtainable only during Xmas 2018 and in the past through Headbutt. As of now, there is not a way to obtain it unfortunately. I'm sorry to disappoint you, but i hope you can understand. If Cryogonal will be obtainable again in the future, it will be posted in our SPAWN CHANGELOG. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @PokeGamer7 I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !

Hey Everybody! We're pleased to announce a new event for Easter! We have decided to kindle the creative juices on our players during this event. Don't forget to have fun and enjoy during this event! - This event will require the players to make a new pokemon and give the pokemon their own name and personalities. - It could be the evolved form of an existing pokemon or a whole new pokemon! - The Pokémon which are most unique and creative will win the contest. - Pictures or drawings are not mandatory but it helps in explaining the pokemon better. It DOES NOT give extra points. - Registration ends on 4th of May. - The Pokemon must be one-of-a-kind and your own innovative idea. - Do not post off-topic comments, they will be deleted. - You can enter in 1 account per person. Submissions that do not comply to the rules will be disqualified. - Reply to this post with the following template: 1st Price: Easter Togekiss Mount, 100 PvE Coins and 1 Coin Capsule. 2nd Price: Bunny Ears, 75 PvE Coins and 1 Coin Capsule. 3rd Prize: 1 Coin Capsule and 50 PvE Coins. 4th and 5th Prize: 1 Coin Capsule. [There will be honorary mentions] Winners will be announced in the discord server

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Topnotch2fly I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Also, unfortunately our current Tools do not permit us to check the shop-logs. I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @SaberKanade I'm sorry for the inconvenience. Could you please ask your friend to create a temporary account and make a thread for his issue? Unfortunately, there are some steps that he need to check and we can do that only if he's the one making the thread. Looking forward to your reply, have a wonderful day!

Hi @SaberKanade I'm sorry for the inconvenience. Could you please provide me the username of the account that you're trying to use to access the forum and where the issue is being experienced? Looking forward to your reply, have a wonderful day!

Hi @olocomeu I'm sorry for the inconvenience. I would like to inform you that your Gligar has now been deleveled, could you please check that? Also, in the future please use the Evolution and Deleveling Megathread if you would like to request our help for a deleveling or trade-evolution. Looking forward to your reply, have a wonderful day !

Hi @wallison96 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @Rodrigodaskt I'm sorry for the inconvenience. Could you please try to talk with all the other NPC and then again with the judge and tell me if you are able to get out? Looking forward to your reply, have a wonderful day!