Shinohara

Hi @Rwati I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @DangerZoneX I'm sorry for the inconvenience. I would like to inform you that the forum trophies serves just as a way to show how much time you have dedicate on the forum and, in your case, to show how much time ago you have joined PRO. In fact, the anniversary trophy means that you registerd to PRO 1 year+ ago. Unfortunately, i'm sorry to inform you that you cannot claim anything using then, but they are just like personal badges, i'm sorry to disappoint you. I hope the information given provided some clarifrication, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @garatoi I'm sorry to hear about yours situation. I would like to inform you that we are aware of the frequent crashes of the servers and that we our developers are working everyday to improve the stability of the servers, analyzing each crash dump in order to understand what is causing them, why it's causing that, and to decrease them from being experienced/occur. Our developers also are working on a system where the cooldown of bosses and other things get reset once we manually reboot the server after a crash. However, sometimes the server automatically restart itself and therefore that fix do not get applied to automatic restarts. This is a thing that our developers are working on and will keep improving in order to make sure to not make anyone experience any loss of their progress, as we understand that the loss of your progress is really frustrating. Unfortunately, as of now, there is not a real fix and i cannot either refund you of the cooldown of your bug catching, however keep note that we will never stop to work on solving the server issues and fix any possible issue that can cause a loss of your progress. I'm sorry about your situation but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @lovebean I'm sorry for the inconvenience. It seems like your mount is currently held by your Marowak which is in your 4th slot of your party, could you please check that? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @ImSansUndertale I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Regard your money, i'm sorry to inform you that we cannot refund you as, unfortunately, we have not a way to check those logs yet. Also, it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I'm sorry to disappoint you but i hope you can understand. Nevertheless we will work on the issue in order to make sure no one else will experience that as we understand that the loss of your progress is frustrating and no one should experienced that. Once again i apologize for the inconvenience and wish you a wonderful day !

Hi @Tyxcho I'm sorry for the inconvenience. Could you please try now again the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Only after that run CCLEANER to make sure to delete anything else. Restart your computer/device Download again the game from HERE If that should not solve your issue, could you please check if your graphic driver is up to date and tell me what is your operative system? Looking forward to your reply, have a wonderful day !

Hi @Scopolamine I'm sorry for the inconvenience. I would like to inform you that, as it is well known, there are many moves/abilities that are not yet coded or correctly coded in the game and it is possible that Trick Room might have some issue, despite i could not found anything about that. However, i'm happy to inform you that our developers are currently working on a complete PVP-System Rework from scratch. That means a total rework of the entire PVP System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @hugo5943 I'm sorry for the inconvenience. Could you please tell me if you remember the name of the opponent you played that match? Looking forward to your reply, have a wonderful day!

Hi @SkyDragon24 I'm sorry for the inconvenience. I would like to inform you that when you are currently playing the story of a region, you will be able to use only the Pokémon native of that region, meanwhile all the one native of other regions will be locked in your pc until you have the 8th badge of the region you're playing or, if you haven't unlocked the region the Pokémon is native from, until you have unlocked that region. Therefore, as you're currently playing Kanto's story, and you have not started yet Johto, it is intended to have Spheal locked into your PC and you will be able to use it only after you will have started the Johto's region. Also, we cannot "unstuck" that Pokémon as the system has been developed in this way and the lock is intended to exists as you cannot use the Pokémon of the regions you have not unlocked yet and you cannot use Pokémon of previously played regions until you get the 8th badge of the current one you're playing. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @Handea I'm sorry for the inconvenience. Could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !

Hi @Phoebe2000 I would like to apologize about the inconvenience and the delay. I will try to explain you the situation as best and detailed as i can. I would like to inform you that, as Pokemon Revolution Online is a project in continuous update and that we understand that experiencing crashes and losing progress can be frustrating, we always work and try to improve the stability of our servers but is not perfect and it can sometimes still result in a crash. Nevertheless, i would like to ensure you that we will always do our best to take countermeasure to avoid any possible crash, but do keep in mind that, unfortunately, when you frequently update a game there is always the a minimal chance to find some bug that can cause issues. Regard your loss, i would like to inform you that once you encounter a Pokémon, the ID, which is the thing that tell us that the Pokémon has been saved in our database, is obtained only once the Pokémon has been caught and in two possible ways: Waiting some minute after the Pokémon has been caught (generally the time necessary to obtain an ID is around 3-5 minutes) Relog, as relogging automatically force save your progress and therefore help you to avoid, or minimize, your losses. With that said, i regret to inform you that, as you had just caught it, and therefore it had not obtained an ID yet, we are not able to recover it for you as Pokémon without ID do not appear on our database. Also, unfortunately, we cannot refund you by spawning the said Pokémon again as it would be unfair to other player who accepted the loss of their progress due to crashing, regardless if on our end or their, if we restore your Pokémon and not their money/pokemon/cooldown. Please also take the time to read the thread linked below, for future reference: I know it can be frustrating to lose part of your progress, but i hope you can understand why we cannot fulfill your request. Please, let me know if you should have any further questions or if something should be unclear and i will be more than happy to assist you. Have a wonderful day.

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Handea I'm sorry for the inconvenience. Could you please clarify what is the issue that you are experiencing when you try to log in the game? Also, if possible, please attach a screenshot of the said error please. Looking forward to your reply, have a wonderful day!

Hi @Tornado92 I'm sorry for the inconvenience. As you have changed the title of the thread to "solved", but didn't update your thread, could you please confirm the fact that your issue has been solved? Just asking in order to make sure that everything is fine now. Looking forward to your reply, have a wonderful day!

Hi @CrazyCatLord2 I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @phatkg1097 I'm sorry for the inconvenience. After checking your account it seems the pokemon that you have lent are the following one: Gastrodon, Infernape, Cloyster, Weezing, Roserade. It seems indeed that the Pokémon has not returned, however i have forwarded the issue to our developers that will look into that. Unfortunately there is not any estimated time as for when the issue will be solved, however i will personally update you once it will be fixed. Please, be patient in the while. Have a wonderful day!

Hi @Hereen I'm sorry for the inconvenience. Could you play try please try the following procedure in then the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @Kai2156 I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files of PRO (the one you might have partially downloaded or the one you previously had) Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @failord I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Myth175 I'm sorry for the inconvenience. As you have already stated, the Togepi is native of Sinnoh and you have received it during a trade. Please, do note that as you have not unlocked yet Sinnoh, you cannot use any Sinnoh Pokémon. In order to unlock your Togepi you will have to start your Sinnoh story and only after that you will be able to take it and take the item off of that. I'm sorry for the inconvenience but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @vebe I'm sorry for the inconvenience. Could you please tell me what is the error (the message that pop up) that you experience while you try to log in the game? Looking forward to your reply, have a wonderful day!

Hi @Hazmat156 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @XanthinaRose I'm sorry for the inconvenience. As Glogs surely informed you, i have fixed your thread issue. If you are curious about what was causing it, here in the screenshot below you can find what caused that: In this case, the highlighted part had to be removed as they were created automatically from the forum after you might have creted the thread and then edited it or just toggled the bb code. I hope the information given provided some clarification, let me know if i can help you with anything else. Have a wonderful day !

Hi @winstonp I'm sorry for the inconvenience. Could you please try the following and see if it solves your issue: Delete all the PRO Files that you have (.zip and remaining files too). Restart your computer/device Download again the game from HERE Looking forward to your reply, have a wonderful day !