Shinohara

Hi @xCarlos11x I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account xCarlos11x and it seems like you have 50 hours on the Blue Server, so if you want to have back your progress you have to select Blue Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @Nooduls I'm sorry for the inconvenience. The servers were down due to technical difficulties. You should now be able to log on again. Could you please check that? Also, please refrain from asking regarding server status here as it is against the General Support Rules. An announcement on our Official PRO Discord will be made once issues like this issue have been resolved. You can also check server status by doing ^up in #bot-commands in our Discord. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @Mjolnir I'm sorry for the inconvenience. Could you please clarify being more accurate what happened? Are you saying that all of Brock's Pokémon died without you even battling them? Looking forward to your reply, have a wonderful day !

Hi @WaRReV I'm sorry for the inconvenience. i would like to inform you that, in order to update your client, you have to follow the here below procedure: Delete all the PRO Files that you have (.zip and remaining files too). Restart your device/pc Download the latest client from HERE Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Chezaray I'm sorry for the inconvenience. As first do note that the silver server is currently down due to technical issue and it will be up as soon as possible as the issue has been forwarded to our admins, Howver you should be able to log on gold normally. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Sarlak I'm sorry for the inconvenience I would like to inform and ensure you that you didn't lose your progress and that everything is still there, you just need to merge your account and i will now help you explaining how to do that. As first, take note that the Red and Blue server has merged to form the Silver Server, and the Yellow Server is now renamed as the Gold Server. You will need to merge your accounts by log in the DASHBOARD and merge your accounts. I checked your account Sarlak and it seems like you have 224 hours on the Red Server, so if you want to have back your progress you have to select Red Server as your main server. To merge your account you can use the following guide under the spoilers: [spoiler= Step 1] Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2] Select the desired merge option; once you get the successful merge dialogue, you're done! I also suggest to read the EVERYTHING ABOUT THE MERGE for questions you may have and if you should experience any issue while merging. In case that, after the merge, you should still get the Invalid Password/Username error, please go ahead and change your password from the DASHBOARD, ensuring that it is alphanumerical (characters from a to z and from 0 to 9) Remember that you are able to play, with your old progress, only on the Silver Server since the server transfers are closed in this moment. Let me know if you have been successful in solving your issue and if you have any further questions. Have a wonderful day !

Hi @xXProdigyXx I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @Chezaray I'm sorry for the inconvenience. Could you please tell me what is the exact error message that you're getting when you try to log in the game? Looking forward to your reply, have a wonderful day!

Hi @sagitario25 I'm sorrry for the inconvenience. I would like to inform you that yes, all the Pokémon that evolve through trades can be evolved at level 100. If you will trade your level 100 Kadabra, it will normally evolve to Alakazam, so you don't have to worry about it. In case you should need help to trade-evolve your Pokémon, you can make a post HERE and a member of the staff will help you as soon as possible. I hope the information given provided some clarification, plese let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Limit As we have talked in game and your issue has been solved, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Gazor I'm sorry for the inconvenience. i would like to inform you that, in order to update your client, you have to follow the here below procedure: Delete all the PRO Files that you have (.zip and remaining files too). Restart your device in case you have an android (not needed if you are on PC) Download the latest client from HERE Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @kingwolffo96 I'm sorry for the inconvenience. Could you please check your timezone in the date & time settings of your Windows? You can check how to do that on your windows version by checking this guide: CHANGE TIMEZONE ON WINDOWS 7 Please, try that and let me know if you have been able to solve your issue. Have a wonderful day !

Hi @Dararedyn I'm sorry for the inconvenience. I would like to inform you that you have other ways to obtain Sudowoodo if you had not the chance to catch it in the Route 36. Quoting our OFFICIAL PRO DISCORD , which you can join to use commands like ^s nameofthepokemon or ^s nameofthemap to know where a pokemon spawn and which Pokémon spawn on a specific map, here below there are all the spawns of Sudowoodo: Sudowoodo #Map Area Daytime Rarity MS Level Item Forest Pit Land M/D/N Tier 6 No 26-30 - Route 214 Land M/D Tier 9 No 23-27 - Route 221 Land M/D/N Tier 8 No 28-32 - Route 36 Land M/D/N Tier 9 No 21-22 Hard Stone I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Allsmell I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that there is nothing that we can do in this case as the issue of why you cannot see the spoilers is related to your browser and not to an issue on our end. In fact, as you can see, the spoilers correctly work on google chrome browser, but they don't on your Bravo Browser as it is possible that the said browser has some issue or something that block the view of spoilers, bb code and other codes in general. I'm sorry to disappoint you but i hope you can undertand. Have a wonderful day !

Hi @Raika I'm sorry for the inconvenience. Is it possible that you might have started the Pinkan Island Quest? I can see that 373 Ultra Balls, 159 Pokeball and 6 Great ball have been temporarily taken from the Pinkan Island Ranger. This because meanwhile you do the Pinakn Island Quest you cannot catch any Pokémon and all your balls get taken from the ranger, however you should be able to obtain them back once you leave the area if you talk again with the rager or if you simply complete the quest. Could you please confirm me that? Looking forward to your reply, have a wonderful day!

Hi @plays4ever I'm sorry for the inconvenience. Could you please tell me the username of the account where you are eperiencing this issue? Looking forward to your reply, have a wonderful day!

Hi @Klope3 I'm sorry for the inconvenience. I would like to inform you that, as it is well known, there are many moves/abilities that are not yet coded or correctly coded in the game and it is possible that Wrap might have some issue, despite i could not found anything about that. However, i'm happy to inform you that our developers are currently working on a complete PVP-System Rework from scratch. That means a total rework of the entire PVP System that should make, hopefully, all abilities, moves and items work in battle and bring a lot of new features. As for now, the current battle-pvp code won't be edited as the new one will get out and is being worked on from scratch and working on the current one would just create issues and delays. However, our developer has said that it might need 2 months, however we cannot guarantee an exact estimated time as it might take a bit more as predicting the exact release date is really hard. Please, stay tuned on our OFFICIAL PRO DISCORD for further announcements and let me know if you have any further questions. Have a wonderful day !

Hi @Tshaka I'm sorry for the inconvenience. I would like to inform you that the 8th badge and 16th badge reward have not been rewarded yet. They will be rewarded with the next server maintenance. Once the maintenance will start and the reward will be given, we will make an announcement on our OFFICIAL PRO DISCORD as that is where we post all of our updates and announcements. I will also update you through this thread once they will be rewarded, in order to make sure to be notified about that. I hope that the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Hobgoblinss I'm sorry for the inconvenience experienced. Unfortunately you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have all your 45 coins, your glaceon mount and your dragon cloak in it. Looking forward to your reply, have a wonderful day !

Hi @Rwati I'm sorry for the inconvenience. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to re-install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @DangerZoneX I'm sorry for the inconvenience. I would like to inform you that the forum trophies serves just as a way to show how much time you have dedicate on the forum and, in your case, to show how much time ago you have joined PRO. In fact, the anniversary trophy means that you registerd to PRO 1 year+ ago. Unfortunately, i'm sorry to inform you that you cannot claim anything using then, but they are just like personal badges, i'm sorry to disappoint you. I hope the information given provided some clarifrication, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @garatoi I'm sorry to hear about yours situation. I would like to inform you that we are aware of the frequent crashes of the servers and that we our developers are working everyday to improve the stability of the servers, analyzing each crash dump in order to understand what is causing them, why it's causing that, and to decrease them from being experienced/occur. Our developers also are working on a system where the cooldown of bosses and other things get reset once we manually reboot the server after a crash. However, sometimes the server automatically restart itself and therefore that fix do not get applied to automatic restarts. This is a thing that our developers are working on and will keep improving in order to make sure to not make anyone experience any loss of their progress, as we understand that the loss of your progress is really frustrating. Unfortunately, as of now, there is not a real fix and i cannot either refund you of the cooldown of your bug catching, however keep note that we will never stop to work on solving the server issues and fix any possible issue that can cause a loss of your progress. I'm sorry about your situation but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @lovebean I'm sorry for the inconvenience. It seems like your mount is currently held by your Marowak which is in your 4th slot of your party, could you please check that? Looking forward to your reply, have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @ImSansUndertale I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Regard your money, i'm sorry to inform you that we cannot refund you as, unfortunately, we have not a way to check those logs yet. Also, it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I'm sorry to disappoint you but i hope you can understand. Nevertheless we will work on the issue in order to make sure no one else will experience that as we understand that the loss of your progress is frustrating and no one should experienced that. Once again i apologize for the inconvenience and wish you a wonderful day !