Shinohara

Hi @SuperHuy I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue get resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi @NoobieKins I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @Pondered I'm sorry for the inconveneince. I would like to inform you that i've moved your Pokémon to the last slots of your PC as they are native of Kanto and you can use only Pokémon Native of Johto during Johto's story. Could you please check that? Please, in the future remember to use the POKEMON STUCK IN PARTY if you should happen to have some Pokémon stuck in your team. Looking forward to your reply, have a wonderful day!

Hi @Thimen1995 I'm sorry for the inconvenience. Unfortunately, i'm sorry to inform you that you cannot reset your account as of now due to the topic being closed. If you'd like to reset your account, you'd have to wait until the Admins open the topic once again. The topic can be found here for future reference : ACCOUNT RESET & NAME CHANGE. Nevertheless, as stated in our GAME RULES, you are allowed to have a maximum of 4 accounts. Take note that, if the chance of reset your progress or change name will be available again, there is not an estimated time for when it will happen. However, you can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements as that is where we announce all of our updates. Let me know if you have any further questions, have a wonderful day !

Hi @Deepandeepu I'm sorry for the inconvenience. I would like to inform you that Shinx can be found behind a tree in the route. In specific, in the image below is portrayed the exact zone where you can find it: [spoiler=Where to find Shinx] I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @101040james I'm sorryu for the inconvenience. Could you please tell me on which device you're trying to play on? (Windows 64/32 bit, Mac, Android) Also, as a first try you can try to do a fresh/clean install and see if it solves your issue: Delete all the old files or PRO Restart your device Download another browser and then try to download again the game from our PRO CLIENT DOWNLOAD Please, let me know your device and if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @akakama I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @AcesVentura I'm sorry to hear about your situation. Unfortunately, i'm sorry to inform you that you might have been hit be a rollback caused by the server crash. I regret to inform you that we cannot recover the item lost as we have not any tool that permit us to do that and because a rollback simply means that the last progress, the one where you got the nocturnal feather, was not saved into the database due tot he crash and therefore the game loaded an old one where you had not it. Also, we are not able to refund you giving you a new one as it would be unfair toward the other that experienced a loss of their progress due to crashing, regardless of on our end or theirs, and accepted the loss of them. Please, take your time to read the following: I'm really sorry to disappoint you but i hope you can understand. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @CobraMK I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @sakib3266 I'm sorry for the inconvenience. Could you please clarify what you would like to do with Slowbro? Unfortunately, slowbro cannot evolve to MEGA Slowbro as MEGA evolutions are not in game yet. Unfortunately there is not an estimated time as for when MEGA will be released, however once MEGA will be released we will do a post on the forum as well as on our OFFICIAL PRO DISCORD. Looking forward to your reply, have a wonderful day !

Hi @Whitney007 Thank you for your patience and your feedback. Could you please clarify if that totally solved your issue? Looking forward to your reply, have a wondeerful day!

Hi @chinoguada I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue get resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi @Topnotch2fly I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue get resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi @Yazlek Thank you for your patience. I would like to inform you that your account has been reset as requested and 120 coins have been re-added to your account as you previously had. Could you please check that? Looking forward to your reply, have a wonderful day!

Hi @SuperHuv I'm sorry for the inconvenience. I would like to inform you that you cannot find Croconaw in the wild, however you can find Totodile. Here below there are all the spawn-location of Totodile, which you can check by doing ^s nameofthepokemon or ^s nameofthemap on our OFFICIAL PRO DISCORD: Totodile #Map Area Daytime Rarity MS Level Item Route 49 Land M/D/N Tier 9 Yes 35-39 - Desert Lagoon Surf/Fish (Super Rod) D Tier 8 Yes 12-14 - Safari Johto Wet Zone Surf/Fish (Super Rod) M/D/N Tier 7 No 17-22 - Ruins Research Center Elm (Reward) M/D/N - No 15 - In this case, Totodile can be encountered, in the wild, in the Route 49, Desert Lagoon and Safari Johto Wet Zone that are all maps located in Johto. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Smash096 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @Pondered I'm sorry for the delay in the reply. I would like to inform you that i have forwarded an unmerge request to our admin, please be patient as you wait to be unmerged. Remember to not make any trades in your Silver account in the while and take note that there is not an estimated time for when your account will be unmerged as our admin may be busy. Please, let me know if you have any further questions in the while you get unmerged. Have a wonderful day !

Hi @Lvdisturbed1 I'm sorry for the inconvenience. Unfortunately we cannot provide information such as IP, however i can assure you that in this case the error is not on our end as everyone is able to normally log in the game. Is there any chance that you can try to connect, with your smartphone and not with the one of your wife, using a different connection like Wifi or a VPN? Looking forward to your reply, have a wonderful day!

Hi @YoungProdigy22 I'm sorry for the inconvenience. I would like to inform you that, after checking your YoungProdigy22 account, it seems that you had zero hours on Red and Blue server and therefore it is normal to have zero on silver if you have never played on it. However, it seems like your main server was yellow, which became gold now, where you have 75 hours of gameplay. Can you please check that? Looking forward to your reply, have a wonderful day!

Hi @Romolux I'm sorry for the inconvenience. I would like to inform you that the UnityPlayer.dll is a file that is located into the client folder. If you have not that, it means that it has been deleted by something or that, due to some issue, it's not there. Could you please screenshot the folder of the client and attach it here in the thread? To try to solve it, could you please try to follow the here below procedure and tell me if it solves your issue: Disable your antivirus and firewall Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. If that should solve the problem, please remember to add an exception to your firewall/antivirus and reactivate it. Looking forward to your reply, have a wonderful day!

Hi @ruben46 I'm sorry for the inconvenience. Could you please provide me a screenshot of the error you get when you try to open and log in the game? In case that's a patche error, please attach the patchererror.txt Looking forward to your reply, have a wonderful day!

Hi @BOWJOB I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue get resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi @Nergal I'm sorry for the inconvenience. Thank you in advance to provide us the information related to what you have tried already as it gives us a huge help. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If that should not work, could you please try to download a VPN and then activate it and check if you are able to log in the game? We normally suggest to use WINDSCRIBE as it is really easy to use and one of the most used and secure. Looking forward to your reply, have a wonderful day!

Hi there ! I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue get resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has been solved, i will now close the thread. Have a wonderful day!

Hi @Dragoniteswaifu I'm sorry for the inconvenience. I would like to inform you that we are aware of the the issue and it has been forwarded to the relevant parties that are currently looking into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as we will have any information about that. Please, be patient in the while. Have a wonderful day !