Exotyc

Hey there! I'm really sorry for the inconvenience and the delay. Have you tried to use a mouse to press the accept button? A keyboard doesn't help in this case. I'll be waiting for a reply if that worked. Kind regards

Hey there! I'm sorry for the inconvenience. Could you please send a video about the issue so we can help you further? I'll be waiting for a reply. Kind regards

Hey there! I'm really sorry for the inconvenience and the delay. If you encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device and then redownload the latest client from here. If the said procedure should not fix those issues, here there are other methods that you can try: -Use Wifi connection. The game has unfortunately issues connecting with mobile data. VPN is also an alternative -Contact your internet provider to know when they have a downtime or if you are experiencing unstable connection If the listed solutions above didn't fix the issue, I recommend to check the ANDROID - CRASH FIXES GUIDE out. I'll be waiting for a reply if that worked. Kind regards, Exotyc

Hey there! I'm really sorry for the inconvenience. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device, including the temporary files (https://tinyurl.com/deletetempfiles) and the trashbin, and then redownload the latest client from here. If the said procedure should not fix the issue, please open the console with F2 and type "clean reg" and then enter. I'll be waiting for a reply if that worked. Kind regards, Exotyc

Locked as resolved. Have a nice day!

Hey there! I'm sorry for the inconvenience. The Shaymin theme form changer is located on Breezy Island. Unfortunately, you have to wait until next year to be able to change its form. In case you want to get the latest news about when the event will come again, feel free to join the official PRO discord server. Kind regards, Exotyc

Hey there! I'm sorry for the inconvenience. I've checked your account and it seems like you were able to solve your issue and completed the Keldeo quest. Can you confirm it? I'll be waiting for a reply. Kind regards

I'm glad to see your issue has been solved. I'll close the thread now. Don't hesitate to ask again, if you have any further questions. Have a nice day!

Hey @Saxser! I'm sorry for the inconvenience. If you encounter client issues such as crash, freeze or client lags. The first thing suggested to do in these cases is to delete all the old pro files and folders that you have on your device and then redownload the latest client from here. If the said procedure should not fix those issues, here there are other methods that you can try: -Use Wifi connection. The game has unfortunately issues connecting with mobile data. VPN is also an alternative. -Contact your internet provider to know when they have a downtime or if you are experiencing unstable connection If the listed solutions above didn't fix the issue, I recommend to check the ANDROID - CRASH FIXES GUIDE out. I'll be waiting for a reply if that worked. Kind regards

Hey @LightbulbIsSour! I'm sorry for the inconvenience. In order to fix this issue, you have to reset your password in the Dashboard. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login as Keita also mentioned above. For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge. With that being said, I hope this clarified everything. Kind regards, Exotyc

Hey there! I'm really sorry for the inconvenience. Here is an explanation from the devs why the "GameAssembly.dll" file is considered as a virus. Furthermore, I would like to tell that you don't necessary need to completely disable your antivirus program. You can add an exception for PRO to your antivirus/firewall. I hope this clarified everything you needed. If you have any further questions, feel free to ask. Kind regards

Hey @TastyParty. I'm sorry for the inconvenience and the delay. It seems like your issue has been fixed automatically. Next time if you occur this problem again, make a new thread here instead of replying to an existing one. Hey @Ceilion, . I'm sorry for the inconvenience and the delay. Your Pidgeot has been restored and should be in the last slot of your PC. Next time if you occur this problem again, make a new thread here instead of replying to an existing one. Have a nice day both!

Locked as resolved. Have a nice day!

Hey there! I'm sorry for the inconvenience. In order to fix this issue, you have to delete your old PRO files and redownload the game from this link. I'll be waiting for a reply if that worked. Kind regards

Hey there! I'm really sorry for the inconvenience and the delay. The devs are already aware of this issue. However, there hasn't been found a solution to the weird glitch where there is a discrepancy between the client exp + level calculation and the server. If this occurs again, you unfortunately have to level it up again. I'm once again sorry and hope this will be fixed soon. Kind regards

Hey there! I'm sorry for the inconvenience and the delay. After talking to Keldeo he will disappear. Have you talked Garchomp after? You should be able to fight against him. I'll be waiting for a reply. Kind regards

Locked as resolved. Have a nice day!

Hey there! I'm really sorry for the inconvenience and the delay. I've checked your account and it seems like you have the 100 coins in your inventory. Can you confirm it? Kind regards

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Locked as resolved. Have a nice day!

Hey there! From the informations I got, it seems like your problem has been resolved. Can you please confirm it? Kind regards

The bug has been fixed. You should be able to continue your Sinnoh journey. Can you confirm it? I'll be waiting for a reply.