Hazegeek

Greetings @Rafaelvpp! I appreciate your patience on this restoration. Good news, your Sableye has been restored! If you have any other concerns in the future, please create a new thread. I will now lock this thread as it has been resolved. Happy Gaming! -Hazegeek

Greetings @Jagotheking! I apologize for the inconvenience of the unwanted evolution of Tangela. It is to my greatest regard that staff cannot de-evolve Pokémon that a player has chose evolve as it causes stress to the database. The only circumstance in which this service is provided by staff is when a negligent service has happened via another player and said player has been unfaithful to a service agreement. For future endeavors with Tangela evolutions, it evolves after it has learned the move Ancient Power and then levels up. You can find more info on Tangela via the PRO Wiki. I will now lock this thread as it has been concluded. -Hazegeek

@Escudo777, You're very welcome. I will now lock this thread as it has been resolved. -Hazegeek

Greetings again @Escudo777. I apologize to inform you, upon deeper investigation our systems show that you have submitted 8 Fennekin, with a total of IV count of 781. The required IV count to aquire the World Quest reward at .5% was 944. This conclusion draws that you were not eligible for the reward. The screen shot is from the World Quest announcement VIA the PRO Discord. If you have any further questions please reach back out. -Hazegeek.

Your very welcome @Jesusotaku123! I will now lock this thread. Happy Gaming! -Hazegeek

Hey @Frozelia! Your welcome. Did this fix the mail issue?

I will now close this topic. Please create another thread for separate inquiries.

Greetings @Tgbnamish! Unfortunately staff are not able to return coins that a player has chose to spend. It is ultimately up to the player to confirm or deny a purchase of any capacity. One option is to sell the item that is not desired in Trade Chat, and then use that money to put toward "buying PVE coins". You can have another player buy the item you want in trade for money. I apologize for the inconvenience and with the best of luck. I will now lock this topic and consider it as concluded as there is no action that can be taken. -Hazegeek

Greetings @Pandvin! I apologize you're having issues retrieving your items. There are a couple of ways that you can get your mounts from silver to gold. One option is to have someone who is transferring servers, to bring the items with them. A second option is to log-in to PRO Player Dashboard and transfer your main Silver account, to Gold Server. When doing this there is a clean swap of progress of each server. It is important to know that each player only gets one free transfer per 30 days. You can transfer more than once per month, but each additional transfer does cost a fee of 100 coins. I hope this gives some clarification. If you continue to run into issues please reach back out. I look forward tonseeing the progress of this topic. -Hazegeek

Greetings @Jesusotaku123! The requirements have been changed for the Eon Duo Quest. To start the Eon Duo Quest, you require all non-legendary caught data for Hoenn and Hoenn Championship. Our systems show that you have no caught data for Castform. If you have any other issues reach back out. I look forward to the progress of this topic. -Hazegeek

Hey @Frozelia! I apologize for the delay. Out system shows that this is a known issue and requires a server restart. If this with addition of the new season being updated does not fix the problem, try to uninstall the client and reinstall. I look forward to hearing back of the progress -Hazegeek

Greetings @Hodenamboden! There are guidelines that stipulate the chat that is used within this game and usernames. If you wouldn't consider the phrase or word "PG" rated, it would technically be against the rules as many people play this game, including children of various ages. With that being said, interpretation is another aspect of phrasing. "Balls on the ground" in my interpretation could mean "Pokéballs on the ground". If you feel you need to change your username for any reason you can do so in the PRO Player Dashboard for a fee of 500 coins. Happy Gaming! -Hazegeek

I will always respond at one point or another @Escudo777! As @Ruthlessslayerhas stated, can you also show me a screen shot of your backpack after typing "Mysterious ticket" in the search bar. I want to cover our bases before we think it's a bug. Thanks! -Hazegeek

@Frozelia Can you send a screenshot of you trying to send the mail, with nothing covering the box please?

Greetings @Frozelia! I apologize for the setback you are facing. What is the user that you are trying to send mail to?

Your welcome @1iit23! If you have any other concerns please create a new thread. I will now lock this thread and consider it concluded. Happy Gaming! -Hazegeek

Your welcome @Rafaelvpp! If you have any other concerns please feel free to reach back out. -Hazegeek

@1iit23 To sail to Shamouti Island and also To start the Bird Trio Quest you require all non-legendary caught data for Kanto, seen data of the three birds and Kanto Championship

Hey @Rafaelvpp, your case has been forwarded to the proper Staff and you will be updated when the Pokémon has been restored. -Hazegeek

Greetings @Rafaelvpp! I apologize for this setback your experiencing. Your Sableye can be restored but there will be some prerequisites to doing do. You will need to provide as much information as you can about the Sableye you want back. This will help track it properly. Information that is helpful includes ID number, Original Trainer, nature, ability, IV's. For this to work you will need to give a Sableye to get a Sableye. You will need to capture a new Sableye to release, You need to also provide screen shots of the new Sableye being released so it can be tracked. This includes the message showing the Pokémon was released in the chat windows. Once this is done I can put in the request for restoration. If you have any further questions please reach back out. -Hazegeek.

Greetings @1iit23! To access Shamouti Island, you need to speak with Sailor Sam in Vermilion City docks. If you have any difficulties you can either reach back out or reference the Shamouti Island ProWiki page. -Hazegeek

Only they can resolve this. Other players infractions are between them and staff alone. I apologize for the inconvenience but If your friend has put in an appeal and is waiting, please be patient as staff as a whole is understaffed, and each staff member has many responsibilities to which they cater. This is after all a voluntary role and staff members have their own responsibilities outside of the game which include but are not limited to jobs, family, children, their own free time and availability, and time zone differences. With all of this being said, I will now lock this thread and consider it to be resolved and your friend can wait to hear back from appeals. Happy Gaming. -Hazegeek

Hey @Jhonvga, I apologize for the delayed response. Your videos have been hidden for your own privacy of information. Our systems show that the two accounts in the video have been banned, and it shows you when you are trying to log in, why they have been banned. If you would like to appeal you ban you can here: https://pokemonrevolution.net/forum/forum/36-discipline-appeals/

Heyoo!! Happy gaming!

Greetings @Lukaku21! my apologies onnthe delayed response. As stated by @Faizu you would need to get in contact with 2FA/email recovery If you have any further questions please let me know! -Hazegeek