Good day @Ebeezuk
While I do apologize for the delay, I want to remind you that every member of staff operates on a pure volunteer basis meaning that each member has outside obligations (work, school, etc.). Each member juggles these responsibilities while also volunteering time to support the game and its players.
Yes, the game has been experiencing disconnections. Be that as it is, going into content where a lose (no matter the cause) results is a cooldown period is a risk is advised against during periods of instability.
While we are glad that you have been around for quite some time, that does not entitle you to special treatment. Once again, knowing that the servers were experiencing instability and doing Boss NPC fight is risk that is advised against.
To be clear, you do not lose the win streak that you have when you lose to a boss NPC. Specifically, if you win 2 matches, lose the 3rd, and win the 4th, then you are eligible for the 3rd win reward. You will have to wait for the cooldown of the boss and challenge them again at that time.
I do apologize for the experience but there is nothing that can be done regarding the issue.
With that being said, I will be closing this thread. If you have further questions or concerns, do not hesitate to reach out.
Regards,
Bitterblade