Xylos
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Posts
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Posts posted by Xylos
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Hey MrChronic and welcome to PRO ^^
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Hello, after trying everything you proposed to resolve the problem, I can't play.
Attached, a copy of my error report
'something went cery wrong"
Hey Xeneria,
I'm sorry for this inconvenience.
Thanks for the error log!
Please try to start PRO as Administrator and without real time virus protection. Adding PRO to your virus and firewall exceptions may also help.
In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so.
If that should not help at all, can you post a new error log in case it is different in any way?
Let me know the result.
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[ATTACH=full]56780[/ATTACH][ATTACH]56780[/ATTACH]
Here is a images when me to the game and exiting the following line Closing Cilent after downloading .
What happened ?
Hey Hashiramaa,
this is the auto updater which allows you to download new patches without downloading a new client.
It is normal when the PRO window closes after the download, however, a new window with a Charizard should appear.
If it does not appear. Please start it as Administrator and without real time virus protection. Adding PRO to your virus and firewall exceptions may also help.
In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so.
Let me know the result.
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I recently purchased an android phone the 0neplus 6T. The phone is well above the minimum of running the game but yet I am unable to play the game over data. The game only works on my house Wifi. Is there anyway to be able to play over data? i have unlimited data so using a lot of data isnt an issue. I just want to be able to play Pro on the go and I dont know how to get it to work. Ive read some forums saying about a vpn and that didnt work. Ive tried uninstalling the game and reinstalling it. Rebooted my phone. Ive spent a bit of time trying to find if its a phone setting restricting data usage and after all that. It still does not work over data. Any help or suggestions would greatly be appreciated.
Hey Mattyboy21,
some wifi do block PRO as connection, often school and university networks. Depending if you can't play anywhere or just at a specific spot, that may be the issue.
That would be a reason why some wifi is blocking the connection at least.
I'm not sure why you can't play with you raw data. Check your Proxy settings and try to play without Proxy. Also your provider may block your connection as PRO works at your home wifi. In this case you can contact them.
Let me know if it works.
Regards Xylos
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I already did the whole process does not work
Okay.
You can try our general troubleshoot as further step:
- Crash issues or other issues
▪︎ Win7 Guide
▪︎ Mac Guide
▪︎ Black screen and Failed to load mono fix
Other solution for crash (follow 3 steps)
1. Unzip file without using WinRAR or 7zip
2. Disable anti-virus program
3. Restart computer
Mac UnZip Programs Suggestions
2. WinZip5
3. Keka
4. BetterZiip
Others solution:
Update driver and reinstall Direct X
Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.
Let me know the result. Also the device you are playing on, In case it should not help.
Regards Xylos
- Crash issues or other issues
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Mewtwo Sprite Bug
Should be fixed now. :)
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Thanks for the help Xylos but that didn't fix it.
=(
Okay. You can try our general troubleshoot:
- Crash issues or other issues
▪︎ Win7 Guide
▪︎ Mac Guide
▪︎ Black screen and Failed to load mono fix
Other solution for crash (follow 3 steps)
1. Unzip file without using WinRAR or 7zip
2. Disable anti-virus program
3. Restart computer
Mac UnZip Programs Suggestions
2. WinZip5
3. Keka
4. BetterZiip
Others solution:
Update driver and reinstall Direct X
Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.
In case this should also not help, can you post a screenshot of the error?
Regards Xylos
- Crash issues or other issues
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Can't open game. Every time I try to open it it says "Parameter Missing" and closes.
Help!
=(
Hey Jnoose,
I'm sorry for this inconvenience.
Can you please try it again? If needed, start it as Administrator and without real time virus protection.
In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so.
Let me know the result.
Regards Xylos
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Hello,
sorry to bother you but do you have any information about how much time I've to wait?
Okay, your account should be unmerged now. Make sure to take the right server now.
Here again the Merge topic if you have any questions: Merge Information
Let me know if everything is fine.
Regards Xylos
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Hey,
another fix came across, which may help you now to start PRO. Try PRO additionally, if needed, as Administrator and without real time virus protection.
In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so.
Please create a new topic in case you should still have problems.
Open links carefully if not sent by staff! Make sure it is a save website! Just mention that as a dubious link was sent in this topic.
Regards Xylos
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Hey, I'm sorry for the long waiting time. It depends how much Admins have to do - currently very much.
I will forward it again.
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[ATTACH=full]56701[/ATTACH] help me please :(
Hey fabiocatita,
I'm sorry for this inconvenience.
Can you please try it again? If needed, start it as Administrator and without real time virus protection.
In case it should still not work, please reinstall the whole client. Make sure to delete all previous PRO versions before you do so.
Let me know the result.
Regards Xylos
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Okay, nice. Glad it works now.
I will lock this topic now as the problem has been solved.
Regards Xylos
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Okay.
The x64 version should not be an issue. Glad it worked for your new account. Do you still want to this account you created this post?
I could search for further solutions if you wish since this case is kinda unique.
Regards Xylos
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Hi! I have received an email already. So i don't think that's the issue. I used the account I registered for the forum so I think the account exists. The error message is that it is an invalid username or password. I have attached the error message.
Thanks!
Okay, thanks.
Please try to change your password at your Dashboard and make sure it is alphanumerical.
Let me know if it worked.
Regards Xylos
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Alright. I will lock this topic not as everything is fine. :)
Have a nice day and good luck for Celebi! ^^
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i use to play on the red Server, and i wanne play again, and i did the merge but i cant log in now? what can i do or do i need to wait ?
Hey itswoodie,
I'm sorry for this inconvenience.
Please read our Merge FAQ properly.
Especially this part:
Q: I've already merged both my Red and Blue account but I'm still getting an "Invalid Password" error! What do I do?!
A: If you have already merged your data for the Silver server and get an "Invalid Password" error when logging in, please go ahead and change your password here, ensuring that it is alphanumerical.
Let me know if it worked.
Regards Xylos
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hey can someone help me because i stuck in that tree and i cant get out [ATTACH=full]56650[/ATTACH]
Hey MegaAmbulance,
I'm sorry for this inconvenience.
Can you please try following:
Stuck
▪︎ Try Alt+Tab
▪︎ Use an Escape Rope
▪︎ Try battling another player and losing, this should bring you back to your last visited Pokecenter
▪︎ Try typing /ref into the chat bar, or clicking the refresh arrow on the bottom toolbar
▪︎ Log out, and then back in
▪︎ Close the whole client and start PRO again
In case nothing helps, let it me know.
Regards Xylos
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i just realised lugia was behind the thor boss. i didnt know because the guides i read didnt say so haha
Its ok. Like said, the Lugia Mini Boss must not be defeated. Anyway, it seems it is fine? I would be glad if. :D
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I have been battling thor trying to recieve the data for the pokedex. I made it to the lugia boss, but i couldnt defeat it. Some people in the chat said i didnt have to defeat it in order to get its data, but it still doesnt show up in my dex. Do i need to wait 12 days in order to try again? i certainly dont hope so, because it is the only step i need towards getting celebi:)
Hey,
indeed, only battling the Boss is enough for the seen data. The Lugia Mini Boss is only in game in order to have a chance to get the caught data of it.
Anyway, I checked your dex and looked if you have battled Boss Thor and you have. The seen data should be in your dex and you can progress.
Try to re-log and check your dex again.
Let me knot the result.
Regards Xylos
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Hi, I'm new to the game. I registered an account but unable to log in. Would like to know whether there is suppose to be a delay or there is something wrong?
I already tried changing the password and logging in. I'm certain i didn't make a mistake with the password.
Hey Chaumeleon,
I'm sorry for this inconvenience.
Have you already received a verification e mail? If not, please look at your e mail and click on the activation link. Check your spam folder as well.
If no e mail is in your mail account, you could also try to resent the mail on a other browser and/or incognito mode.
Here a quote out of our troubleshoot:
If you're not receiving the registration email, Gmail, Outlook and Yahoo emails are the most likely to receive it so trying again with one of those should remedy that, if you're already using one of those check your junk mail and then if still nothing, make sure you typed it correctly (It occasionally isn't instant but hasn't been known to take longer than 30 minutes)
If you receive the email but the link says "Your account could not be activated" then try logging in here as often it still activates, if you could log in there you should be good to log into the game.
If you couldn't log in please read the Email issues thread for more details.
Any username used in a failed registration attempt will be locked for up to 7 days, at which point if still not activated it will become available again.
In case you should already have received a mail, can you give me the exact message when you try to login? A screenshot too but only if possible.
Regards Xylos
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I’d like to know does eevee xmas available to spawn this year event? Could any admin/GM can answer it for me, bcz tbh i need an official information and don’t want to waste my time if it isn’t catchable this year. Thanks
Hey,
to make it quick: it is obtainable.
There is no official list (yet?!), but some players have collected some information already. Take a look at this topic for example.
Have a great day! :)
Regards Xylos
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N
now plz help me I really released my gengar and I also send screen shot so plz help me
Already recovered. Either it was wrongly visualized at my source or I have over seen it. I have recovered it yesterday. Everything should be fine now.
Regards Xylos
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Sir plz help I also have screen shot that I released it my gengar. Tell me if you want to see but plz help me
Yes, post the screen please.
name change
in General Support
Posted
Hey kamaleshkl,
from time to time we offer the option to change user names. Right not we don't have this option available, the dates are random and it depends how much Admins have to do. I also can't give you any ETA when the next option will be available. Therefore we can not change your name at the moment.
We will let you know when we have the option open at our Announcements sub-forum.
Regards Xylos