Shinohara

Hi @Avaricemimic I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on 27th May 2019) . We are aware of the issues related to the status of the server and i can assure that we are working on fixing them. Also, it's not only silver that experience these issues but even gold, and they are experiencing the same kind of issues since the error is not in the servers but in the game-code. Offering server transfer would not help to solve the issues but would probably make things worse, as offering them would be unfair to the others that asked that in other situations and their requests have been denied since we offer transfers in really rare cases. If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @hayme I'm sorry for the inconvenience. Unfortunately, as stated previously, it is intended to have your Pokémon locked into your PC if they are of previous regions (unless you have the 8th badge of the region you're playing) amd future ones. I'm sorry to inform you that we are not able to move the Pokémon from an account to another for this reason as it would be unfair to all the other users that accepted the fact the system works like this and they had to finish the regions-story before unlocking their Pokemon. I'm sorry to disappoint you but I hope you can understand why we cannot fulfill your request. As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @CanYouu I'm sorry for the inconvenience. I would like to confirm you that yes, you have the chance to find another Raikou in Birth Island. We are currently planning to make the World Quest a more common event. The one we had this week was made exactly to test the potential of the server and see if one could be completed without too many issues, and as well to find the current issues and fix them. The test was made live because testing it on the test server with 10 players is far different from testing it with 1500. However, as you have seen, all the one that reached the required amount of points received/will receive the Mysterious Tickets, as announced. About Nikola, he has been designed/developed to recover only the legendary caught through their own real legendary quest and it is intended to not be usable for Birth Island one. Regard the possible abuse, I might have used a better term which would have been "broken". However, unfortunately,, i'm sorry to inform you that this won't change exactly because, even discussing it within staff, it would be extremely broken. This without counting how much hard it would be and how much time it would need to be coded. The real legendary quests are things that permanently exists in the game and will always exists, meanwhile the World Quest/Birth Island are rare events and therefore it would not be fair-correct-legit to make a event pokemon being able to be re-caught if you fail at catching them. As proper information have been given and i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day and thanks for understanding!

Hi @BrunoHengen I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working non-stop on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. We sincerely apologize for the inconvenience experienced due to these issues, please stay tuned on our OFFICIAL PRO DISCORD for any further announcement related to PRO. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved and the servers are now back online, I will now close this thread. Have a wonderful day

Hi @SilvioCraftYT I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. To proceed you can simply talk with the contest judge. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @Dry138 I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. To proceed you can simply talk with the contest judge. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @jofernando2 I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. To proceed you can simply talk with the contest judge. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the issue was caused by an error on our end. The issue has been looked into and it has now been fixed from our Content Scripter Team. We sincerely apologize for the inconvenience experienced. As the issue has been solved, I will now close this thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @aj11 I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted. However, they are now back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @Youness1707 I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted. However, they are now back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi [uSER=2339387]@Geanoliveira[/uSER] I'm sorry for the inconvenience. I would like to inform you that, after checking your account, it seems like you have been able to evolve your Pokémon. Could you please confirm that your issue has been solved? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi [uSER=1892440]@xBahamutx[/uSER] I'm sorry for the inconvenience. Are you sure that you have bought a Shiny Magikarp Mount and not a Shiny Magikarp Hat instead? I can see that you have/had a shiny magikarp hat, so you might get confused. Also, did the server crash after you bought the mount or you were still online? Looking forward to your reply, have a wonderful day !

Hi @Roronoa24 I'm sorry for the inconvenience. Could you please describe better what is the issue that you're experiencing? Did you beat the pokemon but then the server crashed? Or you have defeated the pokemon but they were still alive? Looking forward to your reply, have a wonderful day !

Hi @Alphaspoon101 I'm sorry for the inconvenience. Unfortunately, some mobile-provider block the access to specific services-game-website, just as a way of protection, even if those websites might be safe. As that's not a problem on our end, there's nothing we can do about it. You might try to contact your provider and ask to remove any block, but i'm not even sure if that's possible. However, I'm happy to see that you're able to play with the Wi-Fi and that you can enjoy therefore Pokémon Revolution Online. Is there anything else i can help you with? If you have any further questions, please don't hesitate to ask. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @azubike I'm sorry for the inconvenience. I would like to inform you that this happen because your antivirus delete/remove the file thinking it is a virus/infection. However, don't worry, Pokemon Revolution Online doesn't contain any virus or infection. In order to proceed and solve your issue you have two options: Add the folder where you are going to extract the client as an exception to your antivirus and firewall (e.g if you extract in documents you add documents as an exception) Uninstall your antivirus, which is not really recommended as it leaves your PC without protection, but sometimes it is necessary in order to fix the issue. Could you please try the said procedures and see if one of them solves your issue? Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @supercocono 'm sorry for the inconvenience. I would like to inform you that with the recent update of our website, it is not anymore necessary to activate the account after the registration in order to play. However, in the future, a new Dashboard will be created and, in order to use all the features on that, it will be necessary to verify your email. We will make a post on our OFFICIAL PRO DISCORD to inform our players of when it will be necessary. Due to that, it is suggested to avoid using temporary emails but to use instead Gmail, Outlook and Yahoo emails as they are the most reliable and most likely to not experience any issue of receiving the email. I hope the information given provided some clarification, let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @FenixBlood I'm sorry for the inconvenience. The servers were down due to technical difficulties and they are now back online. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are aware of the issue and there will be an update soon where many, many things in the server code will be reworked and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, please refrain from asking the server status here as it goes against the General Support rules. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @Charie I'm sorry for the inconvenience. The servers were experiencing technical difficulties and they had to be restarted. Now they are back online and everything works correctly. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server python and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. As the issue has been solved, I will now close this thread. Have a wonderful day

Hi @CanYouu I'm sorry for the inconvenience. I would like to inform you that this is not a bug but it is intended to work like this. In specific, Nikola doesn't work with the legendary Pokémon killed/lost by a crash in Birth Island, as that could be easily abused and it would be unfair. Nikola has been developed to work only with the legendaries that you can/try to catch through their own official quest (legendary beast quest, trio lake quest, etc). If you would like to catch another Raikou, you will have to obtain another Mysterious Ticket to get a chance to find another one, however remember that the pokemon that can appear is a random one between one of the following: I'm sorry to disappoint you but I hope you can understand. I hope the information given provided some clarification, please let me know if you have any further questions. Have a wonderful day !

Hi @L3v14th4n I'm sorry for the inconvenience. Could you please tell me if you have talked to the cultist after the quest ended? Looking forward to you reply, have a wonderful day !

Hi @bocaillou4000 I'm sorry for the inconvenience experienced. Unfortunately, I'm sorry to inform you that we are not able to refund you of your Black Medallion as it would be unfair to all the other players that experienced a loss of their progress/item-time due to crashing, regardless of on our end or theirs. Please, take your time to read below: However, don't worry. As soon as these issues will be fixed, we will make sure to compensate our players in an appropriate way as we understand that these crashes are really boring and annoying. However, refunding it now where the servers are still experiencing the issues would not be a great idea because you would risk to lose a lot of time of your time again, and we can't really refund infinitely. I hope you can understand. I would also like to inform you that our developers are already working on solving these issues but unfortunately it is not really easy and it can take a bit of time to solve them and therefore there is not any estimated time as for when these issue will be completely fixed. Nevertheless, our developers are totally reworking the server code and there will be an update soon to apply some fix and many, many other things in the server code as well and this should be enough to fix a lot of things or at least give us the chance to pinpoint the other problems and therefore fix them. Also, despite there are issues on our end for what regard the stability of our servers, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following: Call your internet provider. Troubleshoot Your Hardware. Opt for a wired connection if you’re using a wireless connection Turn Off Bandwidth-Hogging Plugins and Apps. Try a New DNS Server Unfortunately i am unable to give you an estimated as for when these issues will be fixed, so please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions. Please, let me know if you have any further questions. Have a wonderful day!