Shinohara

Hi @skunk1 I'm sorry for the inconvenience. I've talked to your friend yesterday but then he went offline and we were not able to solve his issue. In this specific case, the only way to solve his issue is the following: Use an Escape Rope Try battling another player and losing, this should bring you back to your last visited Pokecenter Please, ask him to type in this thread or let me know if he tried these issues and he's still stuck. If he will be still stuck after trying these solutions, i will personally teleport him out of there. Looking forward to your reply, have a wonderful day!

Hi @Underdoglaugh I'm sorry for the inconvenience. Could you please try to change the GUI Scale from the settings and tell me if you have been able to solve your issue? Looking forward to your reply, have a wonderful day!

Hi @sagitario25 I'm sorry for the inconvenience. I would like to inform you that we didn't make any changes for what regard the graphic. Could you please try to do the following: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE Also, can you please try to change the GUI Scale settings, please move the GUI Scaled bar totally/100% to the left.<- Looking forward to your reply, have a wonderful day!

Hi @Yolomouton I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @shagun5750 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @DangerZoneX I'm sorry for the inconvenience experienced. However, as we have talked in-game and your issue has been solved, i will now close the thread. I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. Have a wonderful day !

Hi @GivWar I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. Most important, our current TOOLS do not permit us to track the shop logs and ho money get spent, so we have no way to verify and refund these kind of things. I'm sorry to disappoint you but I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @comolos I'm sorry for the inconvenience. As you say tht you solved your issue related to the client, can you tell me now what error are you experiencing while trying to log in the game? Looking forward to your reply, have a wonderful day

Hi @BluLotus I'm sorryu for the inconvenience. Unfortunately, we no longer offer this service. The NPC at the Saffron Station was added to compensate those who were affected by a change in the past. However given that the change made live was several months ago, there is no longer a need for such NPC. It was really only intended to be around for a month or two. However, it was there for much longer than that. I'm really sorry to disappoint you, but I hope you understand. Let me know if you have any further questions. Have a wonderful day.

Hi there ! 'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @jhlords2 I'm sorry for the inconvenience. As first i would like to inform you that with the latest update we have impletemented new easter forms for some pokemon written here below: The chance to encounter an Easter themed Pokemon is 1/550 and can be found in any map where they normally spawn except on Pinkan Island. However, to check where a Pokémon spawn and what Pokémon spawn in a specific map, you can join our OFFICIAL PRO DISCORD and use commands like ^s nameofthepokemon or ^s nameofthemap. For what regard the new maps instead, they are not yet available but we will make an announce on our OFFICIAL PRO DISCORD once they will be available, so please stay tuned there. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @mucoaga I'm sorry for the inconvenience. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be found/solved, however we will personally update you as soon as it will be fixed. Please, be patient in the while. Have a wonderful day!

Hi @Randomopkid I'm sorry for the inconvenience. As first i would like to inform you that with the latest update we have impletemented new easter forms for some pokemon. The chance to encounter an Easter themed Pokemon is 1/550 and can be found everywhere except on Pinkan Island. For what regard the new maps, they are not yet available but we will make an announce on our OFFICIAL PRO DISCORD once they will be available, so please stay tuned there. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @jhlords2 I'm sorry for the inconvenience. Unfortunately, i regret to inform you that Whismur doesn't have any spawn in Kanto. However, quoting our OFFICIAL PRO DISCORD , which you can join to use commands like ^s nameofthepokemon or ^s nameofthemap to know where a pokemon spawn and which Pokémon spawn on a specific map, here below there are all the spawns of Whismur: I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @NightOnTheCity As first i would like to inform you that swear, foul/inappropriate language is strictly forbidden and that failing to follow our rules can lead you to a forum ban. Regard your issue, could you please state what device are you playing on? Also, can you please attach a screenshot of the gui with the settings open? Looking forward to your reply, have a wonderful day!

Hi @Dasdin420 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @tonyuy I'm sorry for the inconvenience and the delay. The servers were down due to technical difficulties. However you should now be able to log on again. Also, please refrain from asking regarding server status here as it is against the General Support Rules. As the issue has been solved, i will now close the thread. Have a wonderful day !

Hi @Samu0102 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @TheInferno99 I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Add an exception to PRO into your antivirus and firewall and try to run the game Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi @Naxmouk I'm sorry for the inconvenience. Unfortunately, i regret to inform you that we do not offer anymore this service. Trade Moderators spent a large amount of time the recent months to reverse the trades of region locked Pokemon because users kept ignoring the huge notification Eaty implemented to notify them. From now on and to save really valuable amount of time, such services will not be offered by PRO TMODs or any PRO Staff. Be sure to read the notifications carefully, else you will have to wait until the user you traded completes the region of your Pokemon. I'm sorry to disappoint you. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @BlazeEyes I'm sorry for the inconvenience. As first i would like to inform you that with the latest update we have impletemented new easter forms for some pokemon. The chance to encounter an Easter themed Pokemon is 1/550 and can be found everywhere except on Pinkan Island. For what regard the new maps, we will make an announce on our OFFICIAL PRO DISCORD once they will be available, so please stay tuned there. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi there ! I'm sorry for the inconvenience. The server were down due to the Maintenance. However, they are now back online and you should be able to log in the game normally. Remember that you will have to download the new client, so please delete all the old client and files, restart your device and then download the latest client from DOWNLOAD CLIENT Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @santidlv I'm sorry for the inconvenience. Could you please try to follow the here below procedure and tell me if it solves your issue: Delete/Unistall the old client of PRO and delete all the remaining files Download the latest client from PRO WEBSITE DOWNLOAD Do note that sometimes a restart of your device may be required in order to delete/install the application. Looking forward to your reply, have a wonderful day!

Hi there ! I'm sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance for OS updates, a new client/server release and spawns update for Easter. Easter forms: - Azurill-family - Feebas-family - Munchlax-Family - Exeggcute-family - Kangaskhan - Larvesta-family - Togepi-family (old forms) The chance to encounter an Easter themed Pokemon is 1/550. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !

Hi @trigon33 I'm sorry for the inconvenience. I would like to inform you that the servers are currently offline for a Maintenance for OS updates, a new client/server release and spawns update for Easter. Easter forms: - Azurill-family - Feebas-family - Munchlax-Family - Exeggcute-family - Kangaskhan - Larvesta-family - Togepi-family (old forms) The chance to encounter an Easter themed Pokemon is 1/550. Unfortunately, i cannot give you an estimated time for when the servers will be online again. Also, please refrain from asking regarding server status here as it is against the General Support rules. An announce on our OFFICIAL PRO DISCORD will be made once the servers will be online . You can also check server status by doing ^up in #bot-commands on our discord. With that said, i will now lock the thread. Have a wonderful day !