Shinohara

Hi @tynsu I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @69Shadow69 I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

Hi @fontes I'm sorry for the inconvenience. Could you please try as first thing to check if you have the latest graphic driver installed? If not, please make sure to install them and try again. If not should not work yet, could you please try the following: ▪︎ Change your desktop screen resolution from your Windows settings ▪︎ Launch your PRO game client ▪︎ Once the game is open, revert your resolution change back to your initial one This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10 This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7 You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to the one requested and written in the error-message and, if it doesn't work, try all the other resolutions. Looking to your reply, have a great day !

Hi @mettek12 I'm sorry for the inconvenience. Could you please as first attach a screenshot of the folder of your Client? Also, could you please try the following procedure in then the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @citybeat I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @marcus5678za I'm sorry for the inconvenience and the delay. Unfortunately, I cannot respawn a raichu for you as it would be unfair to all the players that traded their Pokémon to the NPC and accepted the fact it could not be taken back anymore. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @MeteX I'm sorry for the inconvenience. Could you please try to totally reset your router and internet connection and let me know if it solves your issue? If not, please check with the following questions. Looking forward to your reply, have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @DeliriumPhoenix I'm sorry for the inconvenience. I would like to inform you that if you would like to teach Iron Defense to your Pokémon you have to interact with the Pre-Evo tutor in the Daycare. To unlock the daycare you have to defeat the boss Naero in the Cerulean cave. You can find further info about Naero, and the other bosses, by checking the BOSS GUIDE To know how to unlock the cerulean cave, and how to access other areas, you can check the HOW TO ACCESS SPECIFIC AREAS guide. Hope this can help, have a wonderful day !

Hi @kleinespende029 I'm sorry for the inconvenience. Could you please specify what kind of error do you get when you try to log in the game? Looking forward to your reply, have a wonderful day!

Hi @69Shadow69 I'm sorry for the inconvenience. Could you please specify what kind of error do you get when you try to log in the game? Looking forward to your reply, have a wonderful day!

Hi @kokosungsingle I'm sorry for the inconvenience. Unfortunately, you cannot change your username as of now due to the topic being closed, as stated above. If you'd like to change your username, you'd have to wait until the Admins open the topic once again. The topic can be found HERE for future reference. Unfortunately i cannot give you an estimated time for when changing name will be again available, but you can stay tuned in #announcements of our OFFICIAL PRO DISCORD for further announcements about that and other updates. I hope the information given provided some clarification, please let me know if something is unclear and if you have any further questions. Have a wonderful day!

Hi @maioLP I'm sorry for the inconvenience. As first, i would like to point out that PRO is an MMO and therefore it is intended to be slightly harder than normal games. Nevertheless, if you're having problems in defeating the 7th gym of Hoenn, i would suggest you tu catch a dark-ghost Pokémon and level it up to at least 70. Please, do note that the level of the 7th gym's level is around 70-75 and therefore it is intended to be a bit hard, considering as well what has been said above. You can also rent some Pokémon from some player through their services in case you should find it hard, you can ask of them in the trade chat. I hope the information given provided you some help, please let me know if you have any further questions. Have a wonderful day!

Hi @demonemon141 I'm sorry for the inconvenience. Could you please try to pass in the middle of the guards? I mean, do no talk to them and just pass in the middle of them going toward the gate. Please, try that and attach a screenshot of what happen if you try to pass from the middle/center. Looking forward to your reply, have a wonderful day!

Hi [uSER=1207374]@MidnightWatcher[/uSER] I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @Luigiislife I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon and the issue should be solved. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !