Shinohara

Hi @ayberk982 I would like to apologize for the inconvenience and the delay. Could you please try the following procedure and let me know if it works: Delete all the old files or PRO Restart your Phone Download another browser on your smartphone and then try to download again the game from our PRO CLIENT DOWNLOAD If that procedure should not work, could you try to download the application on a PC and then move it on your smartphone and try to install it? Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @Sghir I'm sorry for the inconvenience and the delay. It seems like your account should have completed already the quest. Could you please tell me if you have been able to solve your issue and completing the quest? Looking forward to your reply, have a wonderful day !

Hi @grinchwow I'm sorry for the inconvenience. Could you play try please try the following procedure in then the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Ninebody I'm sorry for the inconvenience and the delay. In the last period there were many updates on the test server, could you please tell me if you were able to unstuck your character or if you are still experiencing the issue? Looking forward to your reply, have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @TootyFrooty I'm sorry for the inconvenience. It is possible that you are experiencing an error that happen sometimes when you try to teach your Pokémon a move or it try to learn it through level up. To fix that, could you please try the following procedure and see if it fixes your error: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Restart your computer/device Download again the game from HERE After you've downloaded again the latest client, please try to teach again the move to your Pokémon. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc, also we are not able to track the shop-logs-payments and therefore we cannot confirm that anything has been bought. Please, let me know if you have been able to solve your issue and if you have any further questions. Have a wonderful day !

Hi @kdao I'm sorry for the inconvenience. As the TV is still saying that the Red Pokémon is roaming, you have to search for Latias and beat it. You that you can find Latias in the following locations: [spoiler=LATIAS LOCATION] Spoiler 1. Starting Truck 2. Route 103 (on water) 3. New Mauville 4. Weather Institute 2F 5. Mt. Chimney 6. Meteor Falls B1F 2R 7. Mt.Pyre Exterior 8. Lilycove Department Roof 9. Abandoned Ship 10. Hoenn Safari Zone 2 House Could you please check all these locations and provide me a screenshot of each places if you cannot find it? Looking forward to your reply, have a wonderful day!

Hi @Brandon98 I would like to apologize for the inconvenience and the delay. I'm really happy to inform you that the issue has been fixed and now everything works as it should. Thank you so much for reporting this issue. With that said, i will now close the thread. If you have any further questions, please do not hesitate to ask. Have a a wonderful day !

Hi @Sentinelx I'm sorry for the delay. The issue should have been fixed. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @GodCharlie I would like to apologize for the delay and the inconvenience. To totally fix the issue, following the procedure said above should be enough. I will quote it: After you've downloaded again the latest client, you should be able to learn the moves correctly from the tutor and level up. Do note that, unfortunately, we are not able to refund you of your money as it would be unfair to those that accepted their losses due to a bug if we would restore your money and not their money/progress etc. I hope you can understand. Regard the Headbutt issue, the problem should have been fixed. Could you please check that? Looking forward to your reply, have a wonderful day ! Have a wonderful day !

Hi @elcaelia I'm sorry for the inconvenience and the delay. I would like to inform you that the issue has been forwarded to the relevant parties that will look into that. Unfortunately, there is not an estimated time as for when the issue will be solved, however i will personally update you as soon as we will have found the issue. Please, be patient in the while. Have a wonderful day !

Hi @peace99 I'm sorry for the inconvenience and the delay. Unfortunately in these cases a screenshot cannot help as it doesn't prove anything. However, could you please tell me if you can ev-train any other Pokémon? I have tested the ev-training even after removing points with the berries and everything works perfectly. Unfortunately, if you cannot provide any evidence of the events we are not able to assist you as we have tried to replicate the error multiple times but we were unable to do that. Looking forward to your reply, have a wonderful day !

Hi @AldilanCJP I'm sorry for the inconvenience. I would like to inform you that the only way of moving item/money between server is to transfer your progress. However, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @GamerseignVs I would like to apologize for the delay and the inconvenience. As stated above, we are able to help with the recover of the account, but only if the real owner ask about that directly and not through friends, family/brothers/sisters, etc. This because we always want to protect the privacy and the data of our players. In case your friends cannot recover his password by resetting it through the WEBSITE-RESET PASSWORD PAGE, please make him create another account to use for the recover and make him create a thread in the COMPLAINT SUB-FORUM for the recovery of the account. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @j0hnxx As first i would like to apologize for the delay and say that I'm really happy to see that your issue has been solved. However, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. As i cannot offer further support in this specific case and the main issue has been solved, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @R1cmoney25 I would like to apologize for the inconvenience and the delay. It seems like you have been able to correctly access the game in the last days. Could you please confirm that your issue has been solved? Looking forward to your reply, have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!