Shinohara

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi @R1cmoney25 I would like to apologize for the inconvenience and the delay. It seems like you have been able to correctly access the game in the last days. Could you please confirm that your issue has been solved? Looking forward to your reply, have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

As i cannot offer further support in this specific case, i will now close the thread. If you have any further questions, please don't hesitate to ask. Have a wonderful day!

Hi @Tshaka I'm sorry for the inconvenience. I would like to inform you that the Solaceon Quest doesn't give any Coin Capsule as a reward and therefore there is no way that you might have obtained one from that. Is it possible that you're confusing and instead got a Master Ball? Looking forward to your reply, have a wonderful day !

Hi @splinterman I'm sorry for the inconvenience. I would like to inform you that, as it seems there was an error on our end, we have added two black medallion to your inventory. Could you please check that? Looking forward to your reply, have a wonderful day !

Hi @salvorok I'm sorry for the inconvenience. I would like to inform you that, unfortunately, there is no way to change the ability of any of your Pokémon. However, If you are interested in catching again Registeel and therefore to have a chance to have another one without his H.A. as ability,, you will have to release Registeel and then fight Nikola and beat him. Nikola can be found in the Unknown Place, located in the Trainer valley. You can check our guide to see how to reach him : TRAINER VALLEY GUIDE Do note that you will be able to release it and re-do the quest only once and that we won't be able to help you recovering you Registeel once released. I'm sorry to disappoint you but i hope you can understand. Let me know if something is unclear and if you have any further questions, have a wonderful day !

Hi @Xebaba I'm sorry for the inconvenience. I would like to inform you that, unfortunately, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Let me know if you have any further questions. Have a wonderful day !

Hi @Cripxo I'm sorry for the inconvenience. Unfortunantely, we are unable to de-evolve pokemon due to technical restraints. The only thing we can do is delevelling them or recover if they have been released due to a mistake. Quoting our EVOLUTION & DELEVELING MEGATHREAD: Also, unfortunately i cannot give you another Pokémon as this would be unfair towards all the other players that experienced a similar issue and accepted the fact we do not de-evolve or gift pokemon. I'm really sorry to disappoint you, but I hope you can understand. Let me know if you have any further questions, have a wonderful day !

Hi @Bobobbobsen I'm sorry for the inconvenience. I would like to inform you that there is no way to merge your gold progress with your silver(red/blue server) progress. The only thing that could be possible in the future, as it is not available right now, is to transfer your gold progress on the silver server but it would not be merged with the silver one currently existing. Uunfortunately, as stated above, you cannot transfer servers as of now due to the topic being closed (It was closed on May 1st, 2018) . If you would like to transfer servers, you would have to wait until the Admins open the topic again. For future reference, you can find the topic and the requirements here: SERVER TRANSFER TOPIC. Take note that, if the chance of transfer will be available again, there is not an estimated time for when it will happen. You can keep an eye out in the #announcements of our OFFICIAL PRO DISCORD for further announcements. Please, let me know if something is unclear and if you have any further questions. Have a wonderful day !

Hi @Depiction I'm sorry to hear about your situation. I would like to inform you i have moved the thread in order to discuss about it here and not spam in the megathred. Once you merged your account, you selected the wrong server where you had no progress. That have lead you to restart your story and, as the merge automatically reordered your Pokémon in a random way, you finished to play the Kanto's story with a Johto's Pokémon in your team. As you know, you cannot use the Pokémon native other regions while you are playing a specific region, and therefore they should be locked in you rPC until you would have obtained the 8th badge of the current region you are playing. Therefore, all the Pokémon you may have in your party that are not native of Kanto, in this case alakazam, are currently stuck in your team. Before proceeding in moving in your PC your stuck Pokèmon i would like to ask you if you would like to unmerge your account in order to get back all your story-progress or if you would like instead to continue with your current progress and re-do the story. Please, in case you should decide to unmerge, refrain from doing any trade on the silver server, as that would made you not anymore eligible for the unmerge. Looking forward to your reply, have a wonderful day !

I'm sorry for the inconvenience you're experiencing. Could you please try disabling full-screen optimizations of the game. First, right click the application, then click properties. Afterwards, select compatibility then tick the box that says 'Disable full screen optimizations', click okay and finally, click apply. [spoiler=Disabling fullscreen optimizations] If that doesn't resolve your issue, then you may try the following options. • Run the game in compatibility mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Looking to your reply, have a great day !

Hi @wolfless I'm sorry for the inconvenience. Just to make sure of that, you have changed your desktop screen resolution from your Windows settings and then tried to run the game with any possible resolution, right? Want to make sure of that as someone may misunderstand and change back resolution before trying to run the game. Looking forward to your reply, have a wonderful day !

Hi @was700 I'm sorry for the inconvenience. Could you play try please try the following procedure in then the same exact order i give you: Delete all the PRO Files that you have (.zip and remaining files too). Then download CCLEANER and run it to make sure to delete anything else. Install the latest version of .NET Framework Restart your computer Totally disable your Firewall and Antivirus Download again the game from HERE Put all PRO Files in a folder and not directly in your drive. (Not directly in C: or D: , but you can put them in your documents into a folder like this: CLIENT FOLDER) Run the program as Administrator If you will succeed in solving your issue, please remember to reactivate your antivirus and firewall and add an exception to PRO Folder/Client. Please, let me know if you have been successful in solving your error and if you have any further questions. Have a wonderful day !

Hi @wolfless I'm sorry for the inconvenience. Could you please try as first thing to check if you have the latest graphic driver installed? If not, please make sure to install them and try again. If not should not work yet, could you please try the following: ▪︎ Change your desktop screen resolution from your Windows settings ▪︎ Launch your PRO game client ▪︎ Once the game is open, revert your resolution change back to your initial one This is how to do that in windows 10 HOW TO CHANGE RESOLUTION WINDOWS 10 This is how to do that in windows 7 HOW TO CHANGE RESOLUTION WINDOWS 7 You probably have to try the said procedure couple of times with different resolutions, but try first to change your desktop resolution to the one requested and written in the error-message and, if it doesn't work, try all the other resolutions. Looking to your reply, have a great day !

Hi @TheCharly ! I'm sorry for the inconvenience. I would like to inform you that the Suspicious Bot can hold Choice Items without getting locked into a move. Therefore, in base of the choice item held, the Pokémon of the Suspicious Bot will have their stats boosted. This is why the enemy Heracross was able to out-speed and as well kill your Pokémon, because it was holding a choice item. This was made in order to increase the level of difficulty of the boss and create new challenges for the players. I hope the information given provided some clarification. Please, let me know if you have any further questions. Have a wonderful day !

Hi @aleksiljas I'm sorry for the inconvenience you've experienced. I would like to inform you that i've recovered those Pokémon for you and they are back into your PC. This in order to make sure that you really deleted them because you didn't need them, and not just because you felt forced in order to solve the bug. You can delete them again if you do not need them. Anyway, I'm really happy to see that your issue has been solved. If you have any further questions, please don't hesitate to ask. With that said, i will now close the thread. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server were down due to some technical difficulties. However, they are now back online and you should be able to log in the game normally. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As the issue has now been solved, i will now close the thread. Have a wonderful day!

Hi @Phatmage I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi there ! I'm sorry for the inconvenience. The server is currently down due to some technical difficulties. We are aware of this issue and it has been forwarded to the relevant parties. Unfortunately, i am unable to give an estimated time as to when the server will be again online. Please do note that we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. Also, please refrain from asking regarding server status here as it goes against the general support rules. An announcement on our OFFICIAL PRO DISCORD will be made once this issue has been resolved. You can check server status by doing ^up in #bot-commands in our Discord. As this is a known issue, and I can’t offer you much of a fix as of now, I’ll now be locking this thread. Have a wonderful day !

Hi @HardOx I'm sorry for the inconvenience. I would like to inform you that the server was offline due to technical issue. However it is now online and you should be able to access it normally. Could you please confirm that? Looking forward to your reply, have a wonderful day !